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October 2023 by Dennis Cowan
Absolutely the most incompetent shipping company ever. The driver delivered my entire bathroom order to an unknown home and they then told me that I signed for it! Do not trust them with any shipping needs. I was on the phone for hours and on hold for 30 minutes. Left a message with customer service and never even got a call back! It was a nightmare.
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August 2023 by S K.
Hired Estes to move delicate electronic equipment from Arlington, VA to Pittsburgh, PA on May 17, 2023. We insured the shipment for full-value ($15K) using their Hi-Value Insurance Coverage option. Equipment was delivered seriously damaged; the enclosure cabinet has been destroyed by a fork-lift, and the metal electronics enclosures were dented from something being dropped on top. The delivery driver noticed the damange before delivery and photographed the damage and called to request instructions. We had no choice but to accept the shipment, but we noted all of the damage on the delivery form. We processed a claim through the Estes Claim department but it was denied stating "It was shippers fault for failure to protect equipment better." What were we supposed to do more than what we had already done to protect the equipment is beyond us. We sent communication to all of the Estes executives requesting intervention (we have a complete dossier incuding photos before and after, and all communication) to no avail. We have lost two pieces of equipment and all we received was an offer for a refund of shipping costs! What a joke! I will never use this worthless company again and I warn others to avoid them at every opportunity.
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January 2023 by Cindy Lawson
Great customer service and very pleasant associates to talk to. Great response time as well.
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December 2022 by Wade Towles
Estes did a GREAT job delivering my shower door. They contacted me several times prior to delivery letting me know the status, and on the day of the delivery the driver contacted me 10 minutes prior to showing up, and was very friendly and professional. Thanks for the great service!
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December 2022 by Pamela Buckwalter
The women who called to arrange delivery was extremely nice and helpful and the delivery man was also very nice and helpful. Delivery was on time and all was GOOD
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December 2022 by Ginger Leggett
Picked up trailers,they sold to Allied truck and trailer sales
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November 2022 by Jamal Troupe
Great drivers, dockworkers, yard jockeys, maintenance and management!!
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July 2022 by Adonis Sullivan Sr
I work here great pay benefits....we are hiring work4estes.com ?
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March 2022 by Debra Morris
Excellent shipper. Our company has been using ESTES Freight for just about all of our shipping needs and I have never had a problem with them.Always on time and delivery time is usually spot on unless there is a problem with the weather. Customer service is helpful and excellent.I approve of this shipper 100%
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September 2021 by Brandon Mallory
My package was suppose to be delivered Wednesday but has been changed multiple times. I have been emailing and calling to see what’s happening and basically they just deliver whenever they want too. I still have not received a call to set an appointment and no one was any help basically saying oh well. I even offered to pick my item up but it’s 700 pound and they wouldn’t even load it for me. I have received no updates on the progress or process they use. It is totally inconvenient and unprofessional.
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July 2021 by Info Bng
I changed the delivery date knowing that I won't be able to come up to Virginia from Georgia.....SO I had my shipment tracking delivery date changed twice. Had to call numerous times to hear that the shipment delivery will be changed again. I don't understand....If the date says when it will be delivered online, I assume the delivery will arrive 100%. This is why I changed the date of delivery for a reason but knowing the delivery wasn't going to come on the date I changed was just disappointing...My team had to come up from Georgia for THINKING and KNOWING it will arrive on that date. DO NOT BELIEVE THE DATE ON THE WEBSITE FOR DELIVERY ( IT WILL COME LATE )......just sad
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July 2021 by Karen Griffin
I use Estes Express with my LTL shipping needs. Never have any issues. Very friendly and responsive team.
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March 2021 by Patsfan12 Scheidel
Always polite and able to assist when I call. Response time is quick.We at Jedco will use them often for out LTL needs.
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March 2021 by Tim W.
My $12,000 lift came all scratched up, bands broke and life was all over the place. Filed a claim just to have it touched up and jagged metal sanded down and was denied. They want me to pay first and then maybe repay me. I shouldn't have to pay anything! Even the driver took pictures because he didn't like the way it was loaded. Dont ever use
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January 2021 by James Troyer
Teach your drivers not to block the fuel line for 40 minutes