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March 2024 by Tiffany Smith
Edit 3/19/24- I am updating this review to 5 stars because they did in fact explain the issue and fixed my car. There was a miscommunication and a person was injured. Accidents happen and I will give these guys another shot. /////These people do not respect their customers time. Spent an hour waiting for them to finish the 10 minute oil change to leave with a whistling car. Be Aware. Poor quality service. Will not return.
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March 2024 by Anna-Marie Sander
I drive up from Virginia Beach to have my car serviced at this location. Honest, reliable and friendly staff! I won't take my car anywhere else!
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March 2024 by Gil Perkins
Service was very quick! In and out. Everyone was extremely professional and focused on getting the job done right. Great teamwork. Been here multiple times and always pleased with the timelines and great service.
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March 2024 by Jo Lynne DeMary
The people there are friendly and competent. It is very convenient to be able to sit in your car and get an oil change in 10 minutes. However it is expensive. I guess that is the price you pay for convenience!
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February 2024 by Amankona Frederick
I took my vehicle to a place for inspection and I was told my car needed struts and whatnot and I was told the car won't pass inspection if I don't fix that. I told them the car didn't need anything done because I took it to the Hyundai dealership for New motor with shocks and struts all brand new just recently. I then took it to Express oil change and Tire Engineer at Packer crossing and DAVID ENEBELI and BILLY MARK checked everything and told me the Car didn't need anything. If you really want to have a TRUSTED, HONEST AND RESPECTFUL AND RELIABLE place to take your vehicle, then these are your guys. They do a great job and make life better without a headache and not try to make you spend unnecessary money unlike other places. Kudos to you for your HONESTY. I'll definitely recommend you guys to everyone around me for sure. GOD BLESS????
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February 2024 by Kristen J
I have been taking all of our vehicles here for YEARS. You will not find service anywhere else like they offer here. They are fair, honest, and do amazing quality work! Willie is the most amazing manager and always explains everything to you fully so you completely understand everything and your options. I have switched all my friends and family to this specific Packer Crossing location because they are truly the best of the best! It's so nice having a car mechanic that you can confidently trust. Highly recommend!
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February 2024 by Emmett Jennings
Always friendly and courteous technicians! Manuel explained everything he was going to do during our oil change and fluids/safety check. Comprehensive care.
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January 2024 by Susan Soergel
Had a tire leak repaired at the new location. Was serviced quickly and professionally (work was done by Corey). Was kept abreast of status throughout by Wayne, who also processed payment. He was very courteous and informative. Will continue to use these folks for all my tire needs.
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January 2024 by Sage Otto
Only mechanic I use now. Always polite, professional, informed, helpful, punctual, patient, and explain every step. You're welcome to shop around, and they will continue to try everything in their power to do right by you. Last time, I had a lea in a tire that I bought about a year ago. They found a location that could meet the appt time I needed, completed it in under an hour, and it was FREE. It turns out i got a lifetime warranty on the tire that I didn't know about or check for. They saw it, honored it, and explained it to me. And it didn't make me feel like a fool for not knowing. They're vet owned and understand what it means when things come up or when you NEED to make something happen. My hometown mechanic always.
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December 2023 by Justin S
One of the quickest oil changes you can get in the area, easily. I've only gone twice and my father has used the place too without issues, but I never had one issue. The staff is always cool and helpful. As a tip, go to their website through Google when you look at their location. Or just Google their website in general, they always have different coupons. You just show the mechanic whichever coupon you're using, on your phone.New customers usually get $5 off too. Which is cool, they don't really have to do that, but they do. The times I went there, I was basically out of there in like 15 mins. It's very convenient to just drive in, sit in your car, kill time on your phone or whatever and before you know it, they're done. They have like 4 separate spots to fit cars in also, so it's not like there is just a couple of spots.If you need, there is a place right next door to clean your car also, which is convenient. I'll most likely end up using this place again sometime in the future.
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December 2023 by Elizabeth Steinruck
They were extremely accommodating. We wanted to help our daughter take care of her car, and they worked us in for an oil change and inspection.
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December 2023 by Ovie Kluivert
Great experience doing my oil change. There’s an employee there named Derrick. Great guy helped me like magic! Highly recommend him and highly recommend this express oil shop.
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December 2023 by Jordan Hash
Would like to give a huge thank you to “Miguel” for his amazing service and also being bilingual as I am not fluent with English, he displayed good communication and work ethic tending to my vehicles needs. Excellent job Miguel will be coming back because of you.-Keep chasing your dream
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December 2023 by L Dunn
Kevin needs a raise. Pleasant experience with him. Friendly polite and very courteous. Highly recommend you see him on your visit.
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October 2023 by Average Joe
I don't know why, but I was surprised the level of service I received at this location. I pulled up to the Bay Area and I was greeted very quickly and told which Bay to get in. Steven, the gentleman that helped me, was courteous polite and told me everything that he was doing to the vehicle. They checked my oil, cabin filter, and all other crucial fluids. He informed me, but did not try to upsell me or pressure sale. Highly recommend for anybody that's in the market for an oil change. I'm not telling you that it's the cheapest however it's very convenient and fast.
