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April 2024 by Krista Bracy
This is the best hobby towns we've ever been too! This place has a huge amount of Gundam models! And the staff is super helpful and gave us some tourism tips for Richmond. Great store!
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March 2024 by Rap Master Ricky
This place was amazing and the workers and cashier was fantastic and helpful. LOVE the selection of model items
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March 2024 by Mike Bradley
Do not usually write reviews but was so torqued after attempting to return a bottle of bad paint purchased recently that I felt compelled to rant a little. I open the bottle of Mission Models paint to apply the color to the interior of a P-47 I was building. When I opened the new bottle, the paint had gone bad and had gelled inside the bottle. I dispensed a small amount into a color cup in an attempt to see if I might be able to bring it back to life with a little thinner…no luck. Although it was only a $4.50 purchase, it was the point of the matter that caused me to attempt to return the bad paint to the store. When I presented my receipt and the bottle to the counter, the clerk decided to give me a lesson in how to thin paint for airbrushing. As a 59 year old that has been airbrushing for close to 40 years, I let the clerk know that I knew how to recognize “bad” paint…there was no hope left for this bottle. The clerk said since I had opened the bottle and had “used” some of it, he could not refund my money. After stating “How else would I know it was bad until after I opened and attempted to use it…?” , the clerk continued to shake the bottle as if he were going to prove to me that it was fine…. At this point, I was so aggravated that I told him just throw it away…I don’t want a refund. The fact that I have spent hundreds of $$$$ at this particular store on paint and hobby supplies due to the lack of other options around the Richmond area further exacerbates my disappointment and aggravation experienced today. I attempted to insert a picture of my paint rack with over a hundred bottles of Mission Models and Vallejo paints (almost ALL of which were purchased at this Hobbytown), but to no avail. It’s a shame that these guys are the only game in my area for supplies…All this over a $5 bottle of paint that I drove 20 miles into town to return…just to have a clerk act as if I were trying to pull a fast one…”Yes my diabolical scheme was to use 4 drops of paint on my project and then return it.UPDATE: The owner of the store reached out to me in a genuine attempt to resolve my issue. Although I had the clerk discard the paint, I absolutely think the owner was sincere in his attempt to address my concern. I really appreciate the effort to reach out to the customer. I have changed my review stars to 4 due to the owners effort to resolve.
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March 2024 by Ron Kidd
Very knowledgeable and helpful staff!
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March 2024 by Michael Willis
The owner helped me more than I could have imagined . Amazing and honest customer service I would recommend to anyone wanting a RC vehicle! Thank you for your kindness
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March 2024 by Matthew Lotts
Amazing hobby store. I live on the other side of the mountains but I found out about this gym a year ago.If you are in the hobby building community, they have it everything from model kits to RC cars train sets to planes HobbyTown has it!
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February 2024 by Jason Parsons
Did want to help After I called and told them what I needed. He say come up here and I'll help you and nobody did. Won't be coming here again. Twenty minute Waste of a rid
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February 2024 by Mackenzie Horn
Great selection and the staff is very friendly and helpful. Someone assisted me with a charger and batteries for my plane and helped me save some money.
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February 2024 by Becky Stephens
I love the options for kids, young and old! I hope to go back soon!
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January 2024 by Chris Jones
Go to place to buy all my rc truck parts. The manager Charles know his stuff
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January 2024 by titus corbin
i love it
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January 2024 by bob walker
Well stocked hobby store.
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January 2024 by Zoey zhen
The clerks are friendly and the store is neat and tidy. You can find many toy models here that you can't buy anywhere else. The price is also very fair.
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January 2024 by Ron Martin
Lots of cool toys and hobbies to get into there.
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January 2024 by Michael Raines
Neil was very helpful and knowledgeable explaining the different brands and style rc vehicles
