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April 2024 by Erin H
Used to Love this location. There's never any people at a normal check out. The self check out people have been rude lately. Today was above and beyond. I had an error and when that happened I was trying to ask an additional question about something, but she just shouted about the error and talked over me, refusing to listen, hit a button and walked away. It was not busy. She wasn't rushing to fix another issue for another customer. Just shouted over me and walked back to her spot and ignored me. I'm sorry she had a bad day but for real!?
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April 2024 by Shasta (Shasta)
So, if you want to classified different types of Kroger‘s, this one would be classified as I don’t give a %#*> I’m just here to get a paycheck and leave as soon as I possibly can. This store is often times out of things they are open till midnight but they close the doors at 11:45 or earlier because I’ve been told by the manager of the store at the time that people stay in the store and keep them from leaving to go home. If you were open from whatever time till 12 then you should be open until 12 and if customers are there shopping then you stay open until they are done this store. They have no problem being rude about it. There’s a Hispanic manager lady, cashier manager lady. she is rude and the other lady that I have come across is also rude no other Kroger does this that I know of I usually like Kroger and rewards member they could give they could they could care less. The stores got a lot of people with a bad attitude sale. Signs are not taken down in time produce is certainly questionable at best they just don’t care management doesn’t care the employees don’t care obviously so not a place I would recommend the one on Staples Mill, which is NO across the river and it’s open open till 12 is excellent it is clean , it is run well the people that work there are pleasant and courteous when it is the same way. This one is awful awful awful awful I would not recommend it.
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April 2024 by TD
Do not go to this Kroger for grocery pickup. Twice now this week I have waited an hour plus past my pickup time. My pickup time today was from 3-4, and at 545 it still was not ready. Other cars waiting for pickup were leaving before their food came out because no one’s orders were ready. Or they at least were not being taken out to cars. If you try to call, they will not pick up. This is unacceptable as people schedule a pickup time for a reason and have lives outside of that scheduled time. Only gave one star as zero stars is not an option.
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April 2024 by dante harris
What's the purpose of groceries pick up I had a pickup at 5pm and when I get there they say they are a hour behind it hurt to text or call people to let them know there grocery pickup is delayed instead of letting people pull up to find out very unprofessional.
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April 2024 by Linda Johnson
First time in many months that I didn't have to wait in line for more than 5 minutes. Love the store and prices. Just wish you didn't have to download digital coupons for the sake of the elderly that are not computer savvy.
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March 2024 by Cheryse Lawrence
Always have what I need and some things that I don't need but buy anyway!
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March 2024 by betty boop
Love that store and the people.that work here they are kind,always willing to help you.i love seeing them when I go's shopping.
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March 2024 by Jenifer M.
Bought Kroger brand Jammed Cookie Dough ice cream on Saturday 3/2/24. Upon opening it, its freezer burned and looks like some ice cream is missing. The most disgusting thing is the date on the bottom of the container was from 2021. Very disgusting and disappointing to say the lease, this used to be my favorite Kroger! Not anymore!
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February 2024 by HEALEDNTHRIVING PHOENIX
Always has most of what I need, spring cases are scared but that's about it.
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February 2024 by Christinna's Collectibles
I love the availability of products here, until 2022, we all know things are hectic right now. Some of the employees are fantastic. It's currently 2/16/24 wow have things changed. Don't expect much help, good luck with things ringing up correctly. And be prepared they have a armed guard..........
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February 2024 by Dawn Cotman
The young guy was so helpful at the checkout and also got someone to help me with my groceries. Thank you so much I am handicapped
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February 2024 by Robert Canfield
Absolutely pathetic. You need to take the day off to shop here because they don't hire enough staff to staff the registers. Manager Rick was no help, and the person who answered the phone wouldn't even transfer the call to a manager. Don't waste your time here.
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January 2024 by tenisha golden
It's been a 50/50 experience when I come here. The items I want the most are always sold out, but then I end up finding something new via snacks or cleaning supplies. Like, how are hashbrown patties sold out smh but Finish has a Dishwasher cleaning solution...oops that might be sold out the next time I go ?Customer service is usually decent depending on the time of day. I would give them 3 stars separately on average.
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January 2024 by Emily Thomas
The customer service at this location is OUTSTANDING. Rick is an amazing manager and delegator. I was confused on where to return my glass milk jugs - He took them to customer service for me and brought back my credits All while handling other issues and even bagged my groceries at the self check out. Yall are lucky to have him! He made made my checkout so smooth I felt like a famous person! Incredible
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January 2024 by Gmail User
There are never any cashier lines open, only self checkout. Every time I go, the employees are so ridiculously rude that I’ve since opted to shop elsewhere. Customers haven’t received formal training in checkout; things happen and questions are totally reasonable. Yet, every time I have a question or need help, I feel I’ve annoyed them. Sometimes my interactions are even followed by an eye roll which is absurd. Most people are not used to this level of customer service.Otherwise, they seem to have a great selection. Too overpriced and poor customer service service to purchase from again .