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October 2025 by Linda Wiley
front service desk . very rude.
a busy Saturday! front desk just chatting . i asked for help. they
do not allow checkout of 2 items
when lines in store were very long. Never had another Kroger refuse to help. only 2 cashiers long lines with full baskets. busy selfcheck.also. seniors receive
no help. very sad.
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October 2025 by Carmen Rodriguez Hernandez
I recently visited the Kroger Pharmacy to inquire about getting a COVID vaccine. When I approached the counter, there were two technicians working at their computers. Although they both saw me, they continued working without any clear acknowledgment beyond one of them saying a quick “hi” before returning to her task.
I waited patiently, expecting that someone would at least say something like, “I’ll be with you shortly,” but that never happened. I continued to wait, feeling increasingly uncomfortable and ignored. Eventually, I decided to walk away. It was only at that point (after I was already leaving!) that the technician who initially said hello asked, “What can I help you with today?” By then, I was already frustrated and just said “nothing.”
I understand that pharmacy staff are often very busy and have important work to do. However, a simple acknowledgment or letting me know there would be a short wait would have made a big difference. This lack of basic communication felt dismissive and left me with a poor impression of the customer service at this location.
I’m sharing this feedback not to complain, but in the hope that it can help improve future interactions with customers. A small change in approach (such as greeting customers and providing a brief status update) can go a long way in creating a more respectful and professional environment. I hope someone in management sees this review. Thank you!
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April 2024 by Justin Bognar
I love this pharmacy. I pay out of pocket caus my insurance won’t work with Kroger…I pay out of pocket for my scripts because they are so nice here. They say hi to me when I walk up and call me by name.
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February 2024 by Lisa Davis
The pharmacists are consistently unfriendly here. They meet the basic needs of filling the prescription but with no warmth or hint of pleasantries. The pharmacist literally walked away from me as I was asking a question about vets having a DEA number vs an NPI number with regard to using a discount card. This is a new medicine for me - it's for my pet actually. I wasn't asked if I had any questions, she briefly stated that I needed to discard it 28 days from date of puncturing seal as I was being checked out by a tech. The tech is the only reason I gave 2 stars because she was nice and friendly. I rarely use the Kroger pharmacy but it was convenient this evening. I will be transferring the prescription to another pharmacy moving forward.
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January 2024 by Lisa Lisa
Since Mr Linkous retired this pharmacy has gone straight downhill. Long waits and very rude employees, especially Megan. Go anywhere else!
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October 2023 by Lavender K.
I have always received cordial customer service and the pharmacy techs as well as pharmacists have been helpful, in my experience
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August 2023 by Mary B Flynn
Have used Kroger pharmacy for years excellent service
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July 2023 by Joseph
This is the best, quickest pharmacy in the entire Richmond area. They run a tight ship, and are very helpful and accomodating when it comes to customer service.
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December 2022 by Hannah Graham
Had to find a new pharmacy. Not sure what happened to all the staff. Avoid this pharmacy at all costs.
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March 2022 by g h
Always a great experience. This is an old time, friendly, customer service oriented pharmacy, located in a Kroger's grocery store. The pharmacist and staff treat customers with respect and kindness. They take all the time needed to answer questions. I can go anywhere to get my meds. I choose to go here for the customer service.
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November 2021 by Donna Dixon (Angel)
They are amazing and so friendly
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October 2021 by Alejandra Lara
GREAT STAFF! super friendly.
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May 2021 by CrystalS
Staff was friendly and informative. They worked diligently with us & our insurance company to make sure that our order & copay was accurate.
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January 2021 by Donna Dixon
They are amazing and so friendly
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May 2020 by Katie Scott
awsome place great customer service
