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August 2023 by Subliminal Frequency
The staff are friendly and professional. They are clear about the rental expectations, so you know exactly how everything works and helpful if you have questions. The only thing is, I wish they offered a second box size and that they would offer a prorated amount if you don't need it for the whole month. Either way, I'm a return customer anyway, so I would recommend giving them a shot.
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May 2023 by Bill Kinney
Smart box responded quickly and professionally with a great pod that held everything we needed to store on a temporary basis. I will definitely refer them to my friends in the future. Thank you Smart Box for helping us out.
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April 2023 by Leigh Harrell
Great unit! Great price! Super easy delivery and pick up. Couldn't be more satisfied.
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April 2023 by Meagan Knode
The delivery driver was really accommodating and nice. Even in the rain!!! Thank you
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January 2023 by Megan Burton
My driver was friendly, courteous, and very knowledgeable. I will definitely be using Smartbox again!
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December 2022 by Rebecca Morehead-Wright
Update: 11/29/22Remember after I posted that supposedly the owner reached out and told me to "Call In" but left no name or text to prove it was him. So of course I call and say The owner posted that I should call in! Guess what, I still got the run a round and no call back from " said owner" LOL ! My son was a more reliable source when it came to replacing what could be be replaced! Just be forewarned about their insurance, it sounds good but unless you have receipts for everything and everything you put in the pod is fairly new, their insurance isn't paying out! My suggestion is , if you care about what your transporting, DON'T use SMARTBOX, their truck drivers are independent and can't drive or move pods around from one truck to another, and the company doesn't care about you!I wish I would have spent the $1,000.00 price difference between them and most other companies.. They made my move to Florida a nightmare. One of the drivers dropped my pod and broke just about everything in it, I am still waiting for a call from anyone at this point, delivered 7/28/2021, to apologize on their companies behalf , ask if we needed anything or if we needed to know to start a claim, etc. Watch out for fake reviews from this company because I haven't found anyone that is happy with their service!
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December 2022 by Rie Cherie
Had a great experience with this franchise. Delivery guy and office rep were very friendly, detail gathering, good service providers. Recommended!
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December 2022 by Rebecca Wright
Update: 11/29/22Remember after I posted that supposedly the owner reached out and told me to "Call In" but left no name or text to prove it was him. So of course I call and say The owner posted that I should call in! Guess what, I still got the run a round and no call back from " said owner" LOL ! My son was a more reliable source when it came to replacing what could be be replaced! Just be forewarned about their insurance, it sounds good but unless you have receipts for everything and everything you put in the pod is fairly new, their insurance isn't paying out! My suggestion is , if you care about what your transporting, DON'T use SMARTBOX, their truck drivers are independent and can't drive or move pods around from one truck to another, and the company doesn't care about you!I wish I would have spent the $1,000.00 price difference between them and most other companies.. They made my move to Florida a nightmare. One of the drivers dropped my pod and broke just about everything in it, I am still waiting for a call from anyone at this point, delivered 7/28/2021, to apologize on their companies behalf , ask if we needed anything or if we needed to know to start a claim, etc. Watch out for fake reviews from this company because I haven't found anyone that is happy with their service!
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October 2022 by Fiona Vee
!AAaI had to change my drop of date the day before it was supposed to arrive and they had no problem. The driver was the same for drop offs and pickup and he was ontime and very nice. He gave me good suggestions regarding location based on the sun and what the contents of each container was.
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July 2022 by Ed Turko
Ordered 4 boxes for my daughter to transition from a house rental to an apartment. Ordering online was pretty straight forward. Got text alerts the day before regarding delivery or pickup times. We had the same driver for delivery and pickup. He was very professional and easy to work with. The one negative is that we ended up having to store my daughters stuff for a little over a month. After calling customer service, I was told that they only charge by the month therefore if you are only using the boxes for 5 weeks, you are going be charged for 8 weeks. No prorating.As requested, I did call customer service back and the agent said they would forward my message to the complaint department. Called on 6/23 and no phone call, voicemail, or email a week later.
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July 2022 by Jenny Jones
I ordered two boxes and had no issue with delivery and pickup. When I requested my boxes back I was told I couldn't receive my items for two weeks, when I was initially promised two business days. After speaking to at least 5 representatives, including having to call the warehouse myself multiple times as the customer, I was able to schedule a time for drop off. They did not show and they did not call. Was finally able to get my items the next day. DO NOT USE THIS COMPANY. I was legit scared that my stuff was stolen.
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July 2022 by David Edwards
Delivery driver -Deandre - texted me when he was in route, walked the property with me to insure we were in agreement as to the placement of the Smartbox, and took extra care to protect the low hanging tree limbs across the driveway as he placed the Smartbox.Well done.
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June 2022 by Christina Koch
Delivery was great and price was right! We needed to store stuff as we are prepping our house for sale and stage and clean things out. I ordered them on a Wed and they were delivered the next day and will have them picked up next week! Glad one thing has been easy in this process!
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June 2022 by Monique Olliver
The driver was one of the nicest guys I’ve met. Company is very responsive and keeps you up to date every step. I didn’t have to chat with anyone for 20 minutes just to get a quote. I would highly recommend SMARTBOX!
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June 2022 by Tara Bridger
Our old house sold before our new house was finished being built yet. We stored our entire house in SmartBoxes for 3.5 months. The process was easy, I felt like our belongings were safe and taken care of and everything was delivered in the exact condition we left them in. Very great experience, highly recommend!
