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November 2023 by Ashley Frost
This was the BEST moving experience we've ever had! Prior to the move, they provided excellent communication regarding the price quote, then followed up three times prior to the day of the move to ensure we didn't have any additional questions or concerns. We had three gentlemen move us and they were on time, professional, efficient, and very careful with our belongings (especially my antiques and china dishware). We really could not have asked for a smoother or more painless moving experience. Not to mention they are so affordable! I'd recommend ACE to anyone looking for movers- best movers in the area, hands down!
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October 2023 by Carol Buriak
Our 7th move but first time using a professional moving company. We needed entire house contents packed and moved into a storage unit. We researched before choosing Ace in Roanoke. Very happy! I found their employees to be honest and caring. They sent two to our house who literally itemized each piece of furniture and estimated number of boxes required for "stuff". This was entered into a software program in order to provide an estimate of square footage needed for storage unit. The guys gave me several tips to follow which made moving day so much easier! We agreed upon a strategy of preparation one day then loading into truck the next day.The first day a team of three wrapped furniture and packed all clothes, artwork, kicknacks, antiques, etc. I was impressed with their expertise and thorough job of wrapping. (They ran out of time and didn't quite complete all items but promised that tomorrow's team would take care of the unprotected items.)Although the "Loading Day" team were also professional, I felt they were a notch less knowledgeable than our "packing team". I did observe and catch a few potential mistakes such as an original oil painting being carried out to truck without having been wrapped. I asked that they please protect that and they immediately complied so no complaints. And I give credit to another who sought me out to confess that he had broken a piece of an intricate frame from an antique mirror while wrapping. It was quite fragile and he took care to wrap the piece and secure it inside the wrapped mirror. Again, no complaints as it can be easily repaired. Only one disaster on moving day. A wrapped ceramic sculpture was dropped and shattered. Ah well. My husband knocked over a lamp which shattered also. Accidents happen.Four months later we are now slowly removing our items from storage and into the new house. Now that we've emptied one unit and are halfway through the second, we have found a few minor damages but I still highly recommend Ace Moving and Storage.Our friends have horror stories of their various moves and we had a dream move compared to theirs! Plus, we feel Ace was priced reasonably compared to moving costs our friends had paid. So add affordability to my assessment of Good Quality.
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October 2023 by Debbie Dickerson
The company was excellent to work! The movers were polite, professional and friendly the day of my move! They took extra care with my things and were very patient with my two little dogs! I highly recommend Ace moving for local and long distance moving like mine!
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October 2023 by Diana Patterson
I highly recommend ACE to anyone anticipating a move! Frankie and Jeremy were very careful with my belongings and courteous too! Very hard workers! The cost was half what another local moving company wanted to charge! Great experience!
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October 2023 by Courtnie Nichols
Messed up initial quote confirmed back in April ( Don)Never received call for move so called two days before to find out about insurance + confirm detailsOutcome:End up having to reschedule- no details on reservation; forgot packing ( spoke to Josh)Don came out on the 5th never sent updated quoteHad to call two days later to get new one- quote sent was wrong with things on list that weren’t correctLeft message for Manager after speaking to Josh and Don againDon sent another quote which was higher than first quote. Called and spoke to owner- had to change date againOriginal Move scheduled Monday the 5ththen from 5th to 12th pack and move on 13th then switched everything on 13thWas told truck would be there between 10/10:30an called company around 10:40am to find out where they are.Showed up at 10:45am late. Took a 2 hour lunch after stating they were running to the store and heading over with my furniture. The crazy thing was the movers were the highlight of the experience even after showing up late due to waiting on a staffer. Will never work with them again or recommend.
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October 2023 by Conrad Harper
Ace has been of good value and responsive. However, if your initial arrival time at customer's residence for pickup is noted to be between 9am and 930am, please arrive between that time frame. If you are unable to arrive between that time, always call the customer to advise of that---- NEVER TAKE IT FOR GRANTED THAT IT IS OK TO BE LATE!!!!! without informing the client. Thanks.
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September 2023 by William Spriggs
On-time, prompt, professional, and efficient work. Excellent job. Mikey G. and Frankie A. were very skilled, friendly, and personable. We could not have been more pleased with this service.
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August 2023 by John Bemis
I used Ace moving for help unloading heavy items from a rental truck. They were on time, courteous and professional. They worked hard and I feel like I received good value. They were very careful with my property and I had no issues.
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August 2023 by Sandy Sebastino-Baran
Our move was on the hottest day we have had. The guys were quick and efficient. This is my second time using Ace Moving and Storage. I highly recommend them.
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August 2023 by Tom Goodwin
The guys could not have been nicer or helpful.Our grand piano was part of the move and they handled it with kid gloves.I highly recommend their services.
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June 2023 by Dale Dulaney
My family had an excellent experience with the Ace Moving crew, CJ, Tra, Austin, Mike, and Xavier, who helped us move. The young men were positive, upbeat, professional, and worked hard and fast. They were also very kind to my son. I recommend Ace Moving.
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May 2023 by Tiffany Hooker
The whole moving experience from the estimate and planning process working with Josh to the actual heavy work with Savonte and Jeremy were awesome! They were personable, efficient, and knowledgeable. We had a plan and they listened and executed it perfectly. I would definitely recommend this company and will use them in the future.
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May 2023 by Kirsten Pierce
We had a great experience with our recent local move. The guys were super efficient and very nice to deal with. We appreciate CJ, Austin and Mike's care of our home and belongings...and they were fun to be around as well. It was an enjoyable process! Thanks to all of them and to Josh for getting it set it all up. I'd highly recommend Ace!
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April 2023 by Jon Morgan
The 3 men who came to move me from my 3rd floor apartment to my new house were amazing. I didn’t realize I had so much stuff so my estimate was a bit off, but they made sure to explain the situation before beginning the job. Even with the extra boxes, they still worked hard and got everything safely loaded and protected in the rough time frame I was quoted. They worked very hard and professionally. They were very polite as well. Even though they came all the way to Lynchburg from Roanoke, the price was better than what I was expecting. I would definitely use them again and would recommend them to people who asked.
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April 2023 by Dakota Kiev
I used Ace Moving & Storage for my recent move and they were great! I was moving from an apartment into a house (it was not the easiest move) and they were able to get the job done quickly and efficiently. They handled all of my belongings with care and were very friendly. I definitely recommend them!
