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February 2024 by Dan Taylor
Fast service had 2 wipers installed was done fast ,ty
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January 2024 by Nerio Alberto González
Their staff is the best of them all, they are very helpful and knowledgeable!
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December 2023 by Maria Martinez
not bad, good customer service....
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December 2023 by Marshall
My grandfather would turn over in his grave if he knew how much replacement light bulbs were now
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November 2023 by Chris Wilcox
They have good service but sometimes it takes some time.
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November 2023 by Joe Dunleavy
Great selection, great people, great people! Tech checked and installed new battery with a smile!!
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September 2023 by Tonya Black
Ordered online and by the time got to start was ready and everybody was really friendly great experience
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September 2023 by Robert Starnes (Jr)
Customer service was good and was able to get a new starter with ease and it was delivered from Advance Auto Warehouse to the store and I was able to pick it up the next morning
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May 2023 by Ronin Roper
Once again, this location showed fantastic customer service and professionalism. Miles kept me from making a costly mistake with my Cadillac. Most Advanced Auto Parts stores i've entered over the years lacked needed customer service, but not this location. Every time i enter this business i'm greeted immediately, and whomever i deal with always goes above and beyond. Thank you again for saving me time and money! Somebody needs to give Miles a raise.....because if i hadn't listened to Miles, i'd be fixing my attempted repair to the tune of $1900! If you're looking for quality parts and service, this particular location is your one stop shop! Thanks again gentleman, and you continue to justify my family's loyalty to your store ?
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April 2023 by Stashe Mccauley
They got kids working that only know computers and not how your vehicle operates or breaks down. I hate to say is all they know is insert the key, start the car and go. I am sooo disappointed in my last visit..
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April 2023 by Melissa Dunn
This place is just unreal. You order online and you go in to pick it up and you have to stand there and wait forever to even see an employee and then they start helping someone that had come in after you…. This is the second time this has happened so frustrating.
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February 2023 by Kacee Ferrell
Staff members are wonderful. I went to pick up items to change my oil when a gentleman approached me asking for a ride and for money. One of the staff members noticed I was uncomfortable and asked the man to leave me alone and proceeded to tell other staff members who gathered around me, checked me out and even walked me out to my car. It really made me feel good to see other people look out for me. 100% will recommend this location.
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January 2023 by Robert P.
I mean no disrespect to employees of this business when I tell, story. My experience is not with any local parts store, it it with the company as a whole, and feel the people of this great nation need to know the frustration, stress, fear of losing life by way of brake loss due to oil contaminated car quest oil sold as new. A warning to EVERYONE! Advance first of all does not care at all about how any of their products have impacted your life, or may have caused any stress, fear, frustration, they simply only care about MONEY! Surprise, right? I've even written to the CEO about this, and here's another surprise, want to guess? You are correct, NOTHING, NOT EVEN AN APOLOGY! See, most people who buy parts from this company, do work on cars themselves, and in some cases while you're taking off a part you send someone to buy a part, so you can cut the job time in half. Listen very carefully! If you send someone who lives at your SAME ADDRESS and not thinking they give their number instead of your, this creates a huge problem, so please I warn you, dispute what stress of fixing a car you have going on at that point, for the love of God, tell them to use your number! A caliper went bad in a 2010 ford focus, but there's a parts store down the road that can get me up and going so while I thought at the time, I'll start taking the components off the car and send someone to pick up parts, this was a mistake, not this company! A caliper, brake fluid, clamp tools, and pads were purchased to fix the problem, new caliper replaced, pads installed, brakes bled with what we thought was new fluid, I peeled a foil seal off the lid, and didn't think to call the lab to have them test this fluid, I mean who does? So now a few days go by, and brakes start getting worse, and then to a compete loss, so I'm inspecting, looking for a leak, but couldn't find anything, at the time I suspected maybe the booster, but I'm not a mechanic and wouldn't know how to diagnose that. $485 later and loss of a vehicle for a week, the shop changed the master cylinder and flushed the system hoping that would fix problem, and did for a week then brake loss again, so back to shop! Now $805 later everything needed to be be replaced, and another master cylinder, but that was warrantied, or it would have been over $1,000 for the second visit. I forgot to mention the shop verified the brake fluid bottle purchased, and used to bleed brakes was in fact the same contaminated in the car. The irony here is that more money was given to Advance Auto Parts because all the new parts were purchased by the shop that went into the car. You see, I didnt pay for any of those parts either, I mean I did by those parts, but using Advance Auto Parts way of thinking I guess I really don't have any claim, I have the shops receipts because I demanded them, but I guess Advance Auto Parts is right, those parts in the car now belong to the shop, I just paid for them. Big companies have big lawyers! This post is not to rant, or keep anyone from dealing with someone they trust, the employee's in these stores are great! I've never had a problem, it's the company itself, the CEO that cant say he's sorry a life could have been lost, but honestly although I sent multiple messages, even Expressing how important it is he reads this, I'm not sure the greed at the top even told him about it, but SHAME ON THIS COMPANY FOR PUTTING $1,300 above a life. They even got a piece of that, after I "didnt buy a caliper, pads, and tanted fluid" they benefited by selling a master cylinder, another 2 calipers, a lot of fluid, another set of pads, wheel cylinders, hoses and so on! Due to this not being a single store, and company itself I will repost everywhere. Again this means no disrespect to local businesses, as I said I think you guys are great. This is to inform the great people of this nation how this company at a higher level works, Thank you!
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November 2022 by bowman knows best
We were there for a fundraiser for kids. An employee named Kiera told us to move our cars or we wouldn't be allowed back there, while we were packing up to leave because we were blocking a parking space that she wanted... THERE WERE PLENTY OF SPACES OPEN. I would say about 30 open spaces in the lot. We will not do our car washes there ever again. Another lady gave someone a hard time for asking to use the bathroom as well. Not a good experience. I expect better from Advance Auto.
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November 2022 by Chris Rucker
Never a pleasant experience in this place. Good employees. False advertising one price on the internet and charging over twice what was advertised. Thanks again Advance. The Williamson Road store is probably the lowest performing store in the chain. Poor buying experience for me.
