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July 2023 by Christopher Tucker
Hugh was an amazing customer service rep. He called me and let me know that I left something of great value in the rental. Amazing service! Thx Hugh!
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June 2022 by Tom Ragaert
After we had a flat tire, we were told to go exchange Cars at Roanoke airport. They didn't have an SUV with GPS in our price class so we got a free upgrade. Very friendly!
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May 2022 by Brittany Walker
Customer Service representative was rude and hung up the phone while I was trying to ask a question. She was very short during the conversation and did not introduce herself at the beginning of the call. She refused to answer any of my questions. I missed my flight and she said she couldn’t tell me if my car would still be available unless I had an exact time of arrival for that day.
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January 2022 by Gene Guinn
stop charging people an extra day just because returning car late due to flight cancellations/Covid
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April 2021 by Janet Carico
The service was quick and great. I booked the flight online through Allegiant and I added the Alamo rental car with it. The price online was like $178 for the car but when I arrived at the rental car desk to pick up the car I was charged an additional $45. Great experience though! And I WOULD rent from them in the future. They even placed a packaged Clorox disinfectant wipe in the car so I could wipe it down before using the car.
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January 2021 by James Garrison
I placed a reservation for a rental 3 weeks before my trip. I showed up to pick up my rental and no one was at the counter. I stood around for a good 30 minutes or so before an airport officer came to me and asked what was going on, I explained and he tried to figure it out to no avail. Walked down a few kiosks to enterprise as it’s a sister company and they said they could not honor the reservation with Alamo but they would be happy to help. I ended up getting a lesser class car for more money but it’s ok because they were super helpful and the experience was good all the way around from enterprise.
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January 2021 by Paula Davis
Clean vehicles
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February 2020 by Ronald Blackwell
I placed a reservation on line but I wanted to communicate with someone on the phone to communicate that my son will be there and not me. They will not answer the phone or there is a serious phone issue.
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December 2019 by C rhodes
Good deals clean excellent cars
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October 2019 by Andrea Trotter
They gave me a great vehicle to accommodate my needs.
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October 2019 by James wade
So I got a rental car from Alamo, well the inspection sticker was 4 months out of date. Police dont like it when your car is that far out of date and they will let you know. Luckily its a rental so i wouldn't be resposible. I called Alamo and let them know and they said someone would call me and they never did. So I called back and was told that the manager who was going to call me back didn't because they said the car was not out of date. So now I'm a liar, well I told them that I have a picture and they said someone would call and well they didn't. So they don't care about my safety and they called me a liar. If someone would have called me back I wouldn't have had to write this review. So beware of Alamo they seem a little shady to me. Btw i rented the car on the 13th of September and the sticker is May of 19
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August 2019 by Ernesto Rivero
Very courteous staff at the desk. The car was ready when I arrived at CLT. Car was clean, ran good. The online check in I will recommend to anyone, it cuts about 20 to 25 minutes from the check in process.
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July 2019 by Adam Sanderson
Can't think of anything that didn't go well. Truck was great, price was good and I had no problems at check in or drop off. They emailed my receipt, Alamo had friendly staff and both check in and drop off lasted less than 5 minutes each.
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June 2019 by Sam Blackwood
CARS SMELL OF CIGARETTES!!!! HORRIBLE CUSTOMER SERVICE!!! Asked to change to another vehicle in same category and was told we cannot give you a free upgrade as if I asked for an upgrade???? Piece of advice customer service wins you loyalty.
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March 2019 by Bob Blecksmith
Convenient and friendly
