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February 2024 by Jadesha Kidd
Zero stars, if you guys want to sit for 3 plus hours for an eye exam this is the place to go! ??♀️
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February 2024 by Imani Napper
They were prompt with assiting me!
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February 2024 by Lucy Rock
The staff was very professional, courteous and reassuring. At the end of the exam, it was determined that I had cataracts in both eyes and glasses wouldn't help. I was referred to a cataract surgeon. I will definitely go back to America's Best in the event that I do need glasses following cataract surgery.
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February 2024 by Hans Achter
Friendly and prompt service
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February 2024 by andrew hughes
Was told that to finalize my prescription that I would have to drive from Roanoke, to Lynchburg to see the Dr. After seeing them virtually at my appointment. Would not release my prescription of my contacts to me. Not a good place to do business
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February 2024 by Jennifer Freeman
I've been coming here for a few years and am always treated very well. The ladies are always super nice and helpful. The location is very clean. If you are not part of their Eye Care Club you need to be, it saves you so much more than you already are.
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February 2024 by Riley Hamilton
The workers were very nice but wait time was terrible. We have waited for over 3 hours just to get a checkup and to get my dad prescribed for glasses. My dad will be returning but i will not
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February 2024 by Brittni Wyda
I would recommend this office to anyone! Jo was extremely nice and welcoming from the moment I walked in. Shay explained all the testing procedures and makes you feel comfortable. Thank you to all the staff for great service.
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February 2024 by B E
It took two hours for a routine eye exam even with an appointment. At the end they told they don't accept my insurance. I had called them specifically to check this prior to the appointment, they told its covered. I ended up paying out of pocket.
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January 2024 by Bert Baker
Had my first appointment today with America’s Best. I had a great eye exam with the technician Jaleeza! She was amazing and super kind! Now the doctor on the other hand was not as kind and personable. Just did not have a good eye exam with Dr. Lee. If it wasn’t for Jaleeza and Sheena it would have been the last time I went to America’s Best, but Jaleeza and Sheena were amazing!
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January 2024 by David Bruington
Friendly staff, reasonable prices, and efficient exams. Only docked a star because they prompt you to pull up and leave this review before you can pay and complete your transaction.
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January 2024 by Justine Jean-Jonathan
Great service!
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January 2024 by christopher lowe
Absolute best!! The techs and sales associates are amazing, very helpful, insightful and kind, they didnt rush me it all over sell it all! The DRs are very concerned with getting your the right prescription! 10 out of 5!!!
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January 2024 by Athena Hayes
I’ve been going to America’s Best for glasses or contacts since 2016. I was nervous when I had found out there wouldn’t be an optometrist in the room, but they would be there via Telehealth. That was actually really interesting and everything went smoothly for that, however the first woman I came in contact with for the initial testing was pretty rude and honestly I don’t think I’ll be going back. I understand her getting frustrated because the air blowing in my eyes was making me jump, but it’s an involuntary action and she was clearly irritated I couldn’t ‘just sit still and get it over with.’ As someone who’s worked in the customer service industry for the last ten years, I was a little shocked that she was behaving that way. Every other experience I’ve had there over the years has been amazing and I’ve had no complains prior to this, however her behavior and demeanor have caused me to find eye care elsewhere. Just a heads up for anyone who may be wondering.
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January 2024 by steven multog
Even after dealing with an unpleasant customer the staff were very polite and friendly
