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August 2023 by Sarah B.
We recently worked with Melissa on a auto refinance. Her customer service was excellent fast and efficient. I would definitely recommend working with Melissa at the Abney Road location. She will respond to you the same day very quickly. I called my insurance to tell them of the bank change and they already knew because she had already contacted them. It's hard to find good customer service these days, but Melissa knocks it out of the park! Thank you Melissa great service!
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April 2022 by Amber H.
My former renter banks here. She and I have both tried to get this bank to change her address. They say she has to drive to Roanoke go into a branch in person and fill out a form before they will use her new address. I think its been about 3+ years and this bank is still using her old (my) address. If you bank in person, this might be good for you but there are too many hoops for my taste.
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March 2022 by Tonya J.
The downtown location has very rude staff! And when you ask for a call back from the vice president or the ceo it never happens! The other branches have very nice staff but im looking into changing to another credit union /bank because u shouldn't have to drive across town just to get treated like im human ! And to whoever reads this you mat wanna consider looking into the same problem that your 5th street location is getting complaints on !
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February 2021 by B P.
Love banking here !Convenient locations. Great staff. Shorter lines than other banks.
