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November 2025 by Stephanie Diersing
Recently had my Q7 in for a safety recall. I was impressed by the knowledge and friendliness of the service department. My car came back washed & vacuumed which was unexpected for a safety recall. They also fixed a minor problem at no charge.
Thank you Audi!
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September 2025 by Dan Gray
Great service!
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May 2025 by Chad McGhee
If you are looking for an Audi, then this is the place to make the purchase. Bill Call, our sales representative, was extremely knowledgable and very low key. No high pressure to buy and respected our personal time. I highly recommend asking for Bill if you are in market for a nice Audi.
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May 2025 by max hunsberger
Avoid this dealership at all costs. They scam the people that come in and charge them ridiculous costs when services are still under warranty. Upon trying to resolve the issue, they refuse to address or answer phone calls. This service is by far the worst dealership that I have been to. I am switching from Audi as a whole to avoid this going forward. Please consider elsewhere to prevent being scammed out of $1000.
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April 2025 by Sandy
l've contacted and reached out to the service department multiple times in regards to an oil change and no one has attempted to contact me back. The online chat service representative, basically said she feels embarrassed for my experience and that it's my choice to bring my vehicle to be serviced at Audi in Richmond. It just blows my mind how they operate her.
Every single time they said a service manager would reach out to me, he/she never has. I'm just over this dealership. I'm paying for a service, I'm not begging for it. So for me to keep having to call back to back and no response is like me begging. And that's not how businesses are done.
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February 2025 by Jim Moore
Great experience at Audi. Craig made it all happen!
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January 2025 by Reed Carter
Today, I had the extreme pleasure to be fortunate enough to buy an Audi from Audi Roanoke. Erin was my salesperson, with some help from sales manager, Evan. I can honestly say I have never had a more pleasant and enjoyable experience buying a car than with them. They were patient, friendly, fun, and amazingly knowledgeable about their cars. I was very specific on what I wanted and they literally bent over backwards to find the exact car I wanted. I truly felt like I was car shopping with friends. They are the best of the best! It was obvious from the beginning how sincere they were and wanted to make sure I would have exactly what I wanted. They negotiated a VERY fair deal with me, and I got an amazing vehicle thanks to them. Most impressively, you could clearly tell they were genuinely happy for me and happy to see that they helped me get the exact car I wanted. If you’re shopping for an a car, go see Erin. I promise you won’t regret it!
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August 2024 by M Berg
If you are looking to buy a luxury car and especially an Audi, you need to see Tyler Wilson at Parks Luxury in Roanoke. Best car buying experience ever!
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August 2024 by Brandon Pauling
I've been getting my Audi serviced here since I purchased in 2021. I've tried calling the service line a few times, but always get the machine. I left a voicemail 2 weeks ago and no one called back. Not what I expected from a 'luxury' car dealer.
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August 2024 by Tina Weiner
As always, Jason and Craig anticipated every need and the details were taken care of for this service. I always appreciate the professionalism and friendly atmosphere of the Audi Service. Thanks for the follow up also!
Again, Craig fixed it all!! I seem to attract nails and this time, had to have a new tire! Special order so needed time and a loaner!! Thank you for your help!! Appreciate your professionalism and all the help you give in a friendly way!
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August 2024 by Sherry Frantz
Two messages left on service voicemail Monday, one on Tuesday, never received a return call back. I'm a long time customer at this Audi dealership. Disappointed
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August 2024 by Daran Perkins
So had a vehicle towed in due to not starting and having just replaced starter wire . They requested 800 upfront before even determining what the issue was . Then charged 2122 for the wire repair . However the vehicle now has no ac , a power steering pump leak issue and no radio . And no windshield wipers . And will not start back after 3 days . Was unable to dispute the check I wrote . But do plan to file small claims court.
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July 2024 by Shourik Dutta
Service rep was rude and wasn't willing to work with the schedule despite having schedule confirm on the site. Didn't expect this type of horrible service from Audi. I don't recommend this dealer service.
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June 2024 by Gregory Coyle
I began looking for a new car in February 2024 and had been reading about the Q5. I drove over to Audi Roanoke on Peters Creek Road in February and there was only one person at the dealership.........a man in the Maintenance Department who was on the telephone. I hung out for a while, walked the lot, came back in and he was still on the phone, so I left. I stopped back on May 29th and after 10 minutes of looking around, someone asked if I needed help. I said yes and he apologized saying all salespeople were "busy doing other things at the moment" but he would find someone for me. I waited another 10 minutes, but he never came back so I drove away. Today, my wife and I drove over to the Audi dealership, and I told her, "If we don't see a salesperson today, I am never coming back to this dealership again."
As fate would have it, an Audi employee walked over to the BMW dealership behind the Audi Dealership and found a young man who looked to be every bit of 12 years old. He said he was a salesman for BMW. I asked him if he had any Audi Hybrid's on the lot and he said, "I Think So." After scouring his mobile device which I presume had the Audi inventory, he politely said, "Sorry sir......we have no Hybrids on the lot. However, we can Geo-Locate one and have it shipped here if you want to buy it." I told him that I just wanted to test drive one and talk with someone who knows and understands the Hybrid Q models......to which he replied, "Sorry Sir."
In summary, if you are looking for a dealership that is concerned about quality customer care, wants to provide exceptional service and is knowledgeable of their automobile products, DO NOT COME TO THIS AUDI DEALERSHIP ON PETERS CREEK ROAD IN ROANOKE. They may want your business, but they are doing nothing to Earn it.
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June 2024 by Jai Kyoung Jung
Made a reservation but still had to wait for 3.5 hours to get a simple service. They didn't even explain why it took so long. They overbooked and let the customers just wait. Do not buy a car here.
I am going to get a new car next year and obviously this will be my first place to avoid. I advise you the same. Avoid this place at all costs.
