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January 2024 by Mel
Incredibly disappointed with the "new" Austins Appliance; they have chosen a few dollars of profit over good, customer service. Do yourself a favor, drive on up the hill to HD or across the street to the other big box; you will surely be treated better. It is sad to see the business that Coley built up over so many years get reduced to $ over good service.As to the owners response, good business I understand, it's the lies I was told by Debbie on why the return couldn't be done that was the major factor for the negative review.
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November 2023 by Peter Hain
I purchased a Whirlpool dishwasher from Austin’s and, after a couple of minor administrative glitches, it was delivered and installed very professionally. The installer, Chad, is a general contractor and clearly knows everything there is to know about installing dishwashers (Note to homeowners: this is not a DIY project!). Chad went about the installation smoothly, quickly and explained the basic functions of the dishwasher before leaving. He did a terrific job. A word about Austin’s: The firm is local and has an excellent reputation. The people I talked with on the phone couldn’t have been more pleasant, knowledgeable, and helpful. I highly recommend checking out Austin’s before heading to the big box stores.
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September 2023 by A Williams
We came home from vacation to a dead fridge. We checked out Austin’s and we had such a great experience. They had a great selection and excellent prices! We are so happy with our purchase and their customer service can’t be matched. Highly recommend.
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September 2023 by Ashlee Gallegos
SHAME ON YOU. Awful company resting on the laurels of its namesake. Sells broken appliances, makes you wait MONTHS for repairs, and refuses to replace. Does the $900 help you sleep at night knowing you left someone with a broken refrigerator and no way to keep life-saving medicine at a regulated temperature (let alone safe food to eat) month after month? This "family business" is unethical at best. AGAIN, SHAME ON YOU. Make it right.
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August 2023 by Ashlee N.
SHAME ON YOU. Awful company resting on the laurels of its namesake. Sells broken appliances, makes you wait MONTHS for repairs, and refuses to replace. Does the $900 help you sleep at night knowing you left someone with a broken refrigerator and no way to keep life-saving medicine at a regulated temperature (let alone safe food to eat) month after month? This "family business" is unethical at best. AGAIN, SHAME ON YOU. Make it right.
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August 2023 by Pamela C.
I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the dryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches.I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer.They said it was better to get a scratched and dent model the no dryer at all.
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April 2023 by Julie B.
From start to finish it was an easy process. We needed a dishwasher fast and we were able to find exactly what we needed and installed within 24 hours. It is so pleasant working with knowledgeable people that help you find a solution quickly and effeciently.
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March 2023 by Christopher C.
Great service with in-stock appliances whereas commercial contractors often get most of the appliances first from big-box home stores.
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January 2023 by Daaave Summers
Washer go boom ?, but just had a wonderful experience with Tom at Austin's Appliance Center. Highly recommended! Free delivery, hook up, and haul away of our old gear. Locally owned too!
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November 2022 by Beverly Booth
Great company wouldn't go anywhere else we have purchased many appliances from this company
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November 2022 by Fran Gayle
Although I was not able to purchase anything yet, I know I will in the future. All were so helpful, so honest and personable. Austin's can be trusted for sure.
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November 2022 by Roy Martin
Bought a refrigerator from these folks. Delivery, setup and overall customer service was excellent. Unfortunately we found some dents in refrigerator, none caused by Austin's. No replacement refrigerator was available due to short supply but Austin's picked up refrigerator, refunded money and we were able to find a replacement refrigerator thru another company. We really liked the Austin's folks... They have fantastic customer service... We will definitely will be buying from Austin's any future appliance needs! Highly recommend!
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November 2022 by Jay Whiting
Just found out about this store recently. Bought a Maytag washer and now a Whirlpool dishwasher. Tom and Jodi are very knowledgeable and friendly. Prices are very competitive with no big upcharge on delivery/installation/haul away. Why use a big box store when the local folks do it better? Highly recommend.
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November 2022 by Sharon Grey
It's rare I give a five star review.These people were great.I was nervous and not sure of what I was doing. They could have said not my problem. They could have talked me into a repairman. ( They don't have )(I would have paid for it) they were patient and kind to someone having a bad year, walked me through an issue and solved a problem.Thank you.
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November 2022 by Tim D
Absolutely would recommend these folks to anyone needing any appliances. Our 2nd washer and dryer set from the. Coley and his delivery crew were just amazing in the setup. Very precise in making sure we were happy before they left.They have earned our business for life.
