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January 2025 by Karen Hitesman
Great service.
I would give a 5 but I have a small face and narrow nose bridge. Frames available were petite women which I like, but limited selections of colors. The child frames were a perfect fit, but I didn't want "hello Kitty" on the frame.
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December 2024 by Sue Feazelle
Helpful andand knowledgeable staff
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November 2024 by Al Mazol
The only reason I only gave 3 stars was the technician on the video conference was not professional. She did not take the time to listen and understand what I was telling her. She treated me as if I was below her and I was wasting her time. She was definitely not customer oriented. Laura and Dr. Bentley were exceptional. Kudos to them.
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August 2024 by Ray Brown
Nice staff. No rush. Take their time with you.
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August 2024 by Ronda Dew
Very thorough eye exam at an unbelievable price
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August 2024 by Richard Taylor
Excellent service, low prices.
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August 2024 by Jennifer Pearson
BJs Optical is quick. Both in setting appointment time and performance of the job.They were great about confirming my appointment in a timely manner. They are professional and friendly. Best of all, it is a small office so it isn't crowded with a wait for each aspect of the service.
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July 2024 by Kay Healy
Super friendly, professional, and knowledgeable. Ensured all my questions were answered either by them (Laura & Jay) or by a doctor/tech. The 2 people who helped me both raved about their boss, who wasn't there during my first appointment. It appears he's created a great working environment and they both seemed excited about their jobs (YAY for eyes & glasses vibe). I got to check off an errand/healthcare item while my husband shopped and ended up feeling great the rest of the day due to interacting with such lovely people.
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May 2024 by Sharon Martin
Love the frame selection. Seemed odd "going to a doc" via Zoom ish
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May 2024 by Jnquester SlagAlmighty
My spouse and I ordered glasses the same day. His from a competitor and hour before I ordered my from BJ’s. The people were friendly and helpful in picking a pair of frames and lenses. I got my glasses yesterday and the competition has yet to deliver.
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March 2024 by Ben Mercer
Great staff. Very personable and accommodating. The buy one, get one deals are worth the extra time it takes to submit a claim to insurance. Bjs does not take/file any insurance. Keep this in mind.
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March 2024 by Anna
Extremely helpful and friendly staff. Made an appointment process took about and hour. Glasses were ready for pick up in 3 days not used to that time frame since Johnson and Curran made me wait almost two weeks. Got a deal buy one get other frame free. Adorable for self pay.
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March 2024 by Genia Wright
The tech was very nice and detail oriented. I've been wearing glasses for over 40 years and have never had a process like this to ensure the measurements and fit were right. I've only been wearing them for 4 days and still adjusting but the service was great.
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March 2024 by Ray Deyerle
When shopping for frames I was allowed to look at my uninterrupted leisure, however questions were answered promptly and throughly. When making the purchase all details were covered. When picking up my purchase, time was taking to insure of a comfortable fit and hints of how to care for my glasses were suggested. All contacts with reps were friendly, courteous, and professional. Thank you. Blessings and Shalom
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March 2024 by Donald Mckibben
BJ's Optical in Roanoke is operated by very professional and competent employees. They were very friendly and helpful with the eye exam and purchase of glasses.
