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September 2024 by Annemarie Mariani
Always efficient and pleasant!! I've been with Roanoke Animal Hospital since the esrly 90's and haven't had a problem. It's an upstanding facility!!!!
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August 2024 by Molly Lynch
I have been taking my dog, Mookie, to Roanoke Animal Hospital since moving to Roanoke. All of the staff are extremely kind! Mookie is a bit anxious at the vet but he seems to do okay here. Anytime I have had some kind of issue come up, they have been able to fit me in that day or the next to take a look at Mookie. I would definitely recommend them.
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July 2024 by Krista Beheler
We always feel very confident with the care of our 3 dogs and 2 cats at Roanoke Animal Hospital. The veterinarians are very knowledgeable, skilled, caring, compassionate and informative. Additionally, all of the support staff are also kind and helpful, and show they also care for our animal's well-being. We feel blessed to have such an amazing vet clinic in our area.
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July 2024 by Greg S.
This is long, however, worth reading. I want to start by saying everyone here is extremely friendly. We have taken multiple animals here over the years and always had pleasant experiences. That being said, whenever we are there and there is an issue, I never feel we get clear guidance on what to do. It almost always seems like it's a list of things we can do and let us choose rather than professional recommendations. Almost like, how much money are you willing to spend while you take shots at fixing this? This really came to a head here recently when I feel diagnosing our puppy with kidney disease was poorly handled and almost mishandled in my opinion which has resulted in a 1.5 year dog having stage three kidney failure. After years of only having one dog, we decided to finally get another and we went and got an 8 week old Dalmatian puppy. Immediately we realized that he would not stop drinking water (to the point he would throw up) and had more frequent than normal accidents in the house. When bringing this up, we were told that they could do a blood test, however, he is too young to have kidney issues and it is most likely a disorder that makes him obsessed with water and he will grow out of it. We continued to bring this up on every visit and were told to limit his water and he would grow out of it. Finally, when we came in and he was around 1.5 years old, they decided to do blood work and found out he was in stage 3 kidney failure. They recommended an ultrasound and sterile urine sample which we did. Based on the findings they said he should immediately be put on antibiotics because something they found points to a possible infection and we were prescribed over $100 in antibiotics. It was also determined his bladder wasn't normal size and things seen on the kidneys point to issues. We were told time is of the essence and we had to get him on the antibiotics. They said special kidney food was important but never made it seem urgent. If they had, they would have tried to send it home with us that day. A couple days later they called and let us know an infection was not an underlying issue. Honestly, it seriously felt like it was about the money and not properly treating our dog. They then sent a referral to go to Virginia Tech to see a specialist. Virginia Tech would not be able to get us in until 9/25. Months later. This is where I really start to get aggravated. They claim every second matters but recommend us to a place that can't get us in for months. Luckily my wife knows a veterinarian and they refer us to a Specialist who is in Vinton and was an Internist/Professor at VT for over 20 years. He got us in the following week. Why in the world would Roanoke Animal Hospital not have referred us to him? There is absolutely no way they didn't know about him. Unfortunately, he did confirm Stage 3 Kidney failure and gave us some recommendations. One thing he said was that no matter what, we have to let him drink as much water as he wants. If not, it can start to cause issues with his organs. Because we do not have bloodwork from when Pongo was a puppy, I have not clue if he has always been in Stage 3 Kidney failure. That being said, what if he WASN'T? What if they had recommended we do blood work and we found out what was going on early and immediately did stuff to slow down the progression? How much damage has limiting his water for 1.5 years at the direction of the Vet done? Now my family has to deal with the fact that the puppy we love might only be alive until he is 3 or so. The ball was dropped. And I hope this really makes Roanoke Animal Hospital rethink things and take a much more proactive approach to stuff. Nothing can fix this, however, I hope this prevents another family from having to deal with the same heartbreak.
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June 2024 by Tracey Patram
My babies always seem loved and well cared for when we go in for a visit. Even a sick appt makes me feel less stressed with my baby if one of them are sick. The vets here are great , you Can tell they love animals and that means alot.
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May 2024 by Ginny Barton
I am writing this to express my disappointment in dealing with this vetenary service, I made an appointment to have my 10 month old pup seen for a Luxating Patella(knee), Iwas told that surgery was not guaranteed and I would have to pay 85.00 dollars up front for the appointment, which I did, in the meantime I was able to find a very caring vet Oet Health Clinic who could do the surgery for fee of 1500 compared to 2 to 5 thousand I was quoted from Roanoke Animal Hospital, I called to cancel my appointment 4 days early and was told that my fee of 85.00 would be kept, very upsetting since we are trying pay for this pups surgery! I am glad now we did not go to this vet, felt that money was a bigger concern than the welfare of my pup! I would not recommend this vet to anyone!
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May 2024 by Erin Hall
Love the way they take care of my 3 babies! 15 yrs and I will never leave.
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April 2024 by kevin wolford
Good people great care for your fur babies!
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April 2024 by Mary Swan
Had a wonderful experience with these folks. They are great at what they do, really love animals & respond immediately!
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March 2024 by Jack Kiernan
Excellent!! Incredibly knowledgeable and kind clinicians, knew exactly what was wrong after taking one look at my cat! Cannot recommend them enough!
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March 2024 by Kristin Elizabeth
When we moved to Roanoke back in the 80s Dr. Rolfe became one of the most amazing veterinarians we've ever met. Most places want money up front but this amazing man amazing man was more concerned about our animal, first and foremost. Then, when I became an adult with my own animal he took care of us just as he did in my childhood.
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February 2024 by Robyn Wright
Very expensive. $85 visit fee on top of lab work and antibiotics. I guess this is the new norm.
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February 2024 by Marie Davis
My girl Eva actually is excited to go here! Special thanks to Madi and Beth for loving on her!
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February 2024 by s jack
We absolutely love Dr. Hart and the staff at Roanoke Animal Hospital. They all do an outstanding job. She really cares about our dogs! We wouldn't go anywhere else.
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February 2024 by Terri Stover
I was so relieved that I was able to get my dog in the same day, as he was obsessively chewy his feet red raw and nothing I was able to do was helping heal his feet other than keeping his "cone" on 24/7! Everyone I spoke to or came into contact with could not have been more friendly or helpful. Wally came home happy and Relieved of his horrible itch!!!
