-
March 2024 by A B
This shop was a great repair experience! They gave me updates multiple times a week about what stage of the repair my car was in, and it was ready almost two weeks before they told me it would be. I also appreciated that they confirmed the appointment a week before, and ordered the parts at that time so that as soon as I dropped off my car they could get started!
-
March 2024 by Lhea Lessard
The staff and their work is exceptional!
-
March 2024 by deb george
Looks awesome. Chris and Aaron were great. Looks awesome. Great customer service 100% recommended.
-
March 2024 by Amanda Surface
The workers there are extremely nice, and they explain everything very thoroughly. Very pleased with their service
-
March 2024 by Alexia Lee
The staff at Caliber Collision went above and beyond from start to finish after I backed into another car and damaged my rear bumper. They worked in a timely manner and got my car back to me ASAP! The replacement bumper looks fantastic! Thank you to Chris, Erin, Belinda and the paint and repair department
-
December 2023 by Stephanie Clement
Absolutely phenomenal experience. The only reason I used this shop initially was because it is where my insurance company sent me after a wreck. I was more than pleasantly surprised with every detail of the process. From the moment I walked in, the front desk receptionist was extremely polite, professional, and organized. She handled a large volume of people in her waiting room with respect and professionalism. The way they took the time to look through everything with me, get my estimate, stay in communication with me, and make sure I was allowed to make decisions about every step of the process, overall, it was just excellent service. Unfortunately in a previous wreck, I went to a different shop that I chose and did not have such a pleasant experience. And ended up getting a poor job done with a mismatched paint color and had to get the work redone. So I was anxious about picking up my vehicle this time. But I did not need to be. They went above and beyond and even fixed a small dent that was not originally part of the wreck damage. it looked phenomenal. Color match was excellent. Some shops will try to convince you that is hard to do. I’m sure it is difficult, but they did a great job. Just overall excellent experience. Highly professional, great communication, great work! Would 10 out of 10 recommend to anyone.
-
December 2023 by LaClaire Pennell
We have a vehicle fixed here a few years ago and the work was so awesome and they were so professional to work with that I requested USAA insurance to send us back to Caliber Collision to fix the vehicle damaged in the current claim. I have recommended Caliber Collision several times over the last several years and my positive experience today will have me continuing to recommend them.
-
December 2023 by Phil Prasse
Great customer service - A year or 2 after our body work, a piece of trim came loose. They repaired it right away when I bought it in while I waited. They were professional and competent, and it was free under their warranty.
-
December 2023 by Jennifer Carroll
Excellent service, Chris was great with my car and front office (Erin) was quick in getting my paperwork finished. Quick and fast service. Car took a month but that was expected.
-
December 2023 by Lauren O'Neil
Such friendly and organized staff! Brought my car in for an estimate and I was in and out within just a few minutes. They made the whole process easy!
-
November 2023 by Jeffrey Angotti
My son's Truck was Totaled unfortunately but the General Manager and the Regional Manager were so helpful and caring throughout the entire process.. We truly appreciate their kindness and will always use Caliber Collision in the future for any of our Collision needs..
-
November 2023 by Kyla
We were in an accident and the experience with claims has been a nightmare. Caliber has been willing to work with our crazy schedule. They're super awesome!
-
November 2023 by Patricia Lowe
Customer service at Plantation Rd was excellent. Chris was exceptional. The quality of work was perfect and professionally done. The friendliness of the staff was a pleasant and enjoyable experience.Service: Body & Trim
-
November 2023 by Erica Marshall
This place is HORRIBLE. They’ve had my car for a month and it still isn’t fixed. I hit a deer in September, minimal damage . I had to wait till October to drop my car off. I shouldn’t have taken the car there. They’ve had to send back a part 3 times because it was wrong. I’d call to check on progress and they keep saying “oh, we’re waiting on one part, just one”. Then they keep pushing the pickup date again and again. I have a rental car I now will have to pay out of pocket because Geico is useless and Caliber refuses to pay for the rental fees. This has become a nightmare. Do not use Caliber on Plantation Rd in Roanoke. Also Crystal who works at the front? Very rude and disrespectful. Erin was nice though.Service: Body & Trim
-
October 2023 by Kyla Aylor
We were in an accident and the experience with claims has been a nightmare. Caliber has been willing to work with our crazy schedule. They're super awesome!
