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October 2023 by Lynda Crosby
I walked in today to find some items for a last minute trip. The staff was wonderful! Offering solutions, ferrying sizes to the dressing rooms, offering opinions, and offered my husband a chair. They truly optimized Customer Service. I hate to shop for clothes and they made it a pleasure. I appreciate it.
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October 2023 by Liz Smith
The saleswoman who “helped” me was incredibly rude and dismissive. I went across the way over to Talbot’s and spent my money there, instead.
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June 2023 by Diana Martin
Great service. Great balue
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August 2022 by Jenny Spencer
Great staff who are happy to assist you in size, style, and recommendations. Clean store. Easy to navigate. Good selection and great quality.
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March 2022 by Martie S.
Just had to comment regarding service I've received at Chico's in Roanoke. I've been shopping at the Starkey Rd. location in Roanoke for about five years now. I live in Christiansburg, and it's rare that I don't have an online return with me, when I venture into the store! I often buy two sizes of a popular item if I'm not sure of the fit. And I've never been treated with anything but a smile, reassurance, and even a hug, when I've brought in my purchase rejects. I've found the store manager, Donna, and every other sales associate I've met to be kind, welcoming, and very helpful. Before shopping at this Chico's, I had no idea how to size their clothing. "0 to 4" can seem a bit daunting at first. But sizing issues now are due to my health/ weight changes - not Chico's. I'm so thankful that Covid mandates have finally relaxed, and Chico's is still open for my business! Many thanks to ALL of the hard - working associates who work there in Roanoke - Y'all do a GREAT job helping this NRV woman!
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March 2022 by Christina Snellings
Always pleasant and a great experience. My go to shop.
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January 2022 by Virgie “Cheryl” Plybon
Only type clothes I wear. Stylish, classy clothing line. I love my Chico clothing. Expensive clothing line. I buy when there's a sale.
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June 2021 by Georgene Moizuk Bramlage
I like clothes, and I like shopping where the sales associates patiently and politely help. At this particular Chico's, associates encourage customers to choose items that not only look good but feel comfortable. They know the stock well both design- and size-wise. The location and store are accessible with barrier-free parking in the front and on walks leading to the store. Widely-spaced aisles, dressing rooms with large doors, low benches and pegs for hanging clothes provide a pleasant, worry-free, shopping experience.
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June 2021 by Virgie Plybon
Only type clothes I wear. Stylish, classy clothing line. I love my Chico clothing. Expensive clothing line. I buy when there's a sale.
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April 2021 by Ela W.
Inept at service. After issues with online returns during Covid, I emailed the Roanoke store manager to advise of the snarky online service manager who refused to fix the problems. She did not respond. She called months later to advise of a sale. I reminded her that while I had spent $4000 in just nine months prior to this experience, and had emailed her about $31 in overcharges, they did nothing. She said, sorry to hear that and hung up. This is Donna, the store manager! So sad. As a business owner customer service is a must. The district manager was also copied on the email and DID NOTHING. Buy there if you must, but be aware, should you ever have an issue, which you will, they will do absolutely nothing, even for their very best customers. Sad.
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December 2020 by velvetsqueeze
Excellent clothing and accessories selection! Staff are all super nice. Love the sizing of clothes (size 0, 1, etc.). High quality clothing with almost no shrinkage when laundered.
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February 2020 by Janice G
Friendly, helpful customer service.
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January 2020 by Phyllis Price
RoseMary was just great professional. And a real help for my needs ! The location of the store is wonderful ! I do not shop on line ! I want to try on and feel fabrics ! I don’t care to order send back order again ! So many styles require different sizes not items can I wear in the same size ! Love the store !! I always feel great in garments from Chico’s ?
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November 2019 by SALLY WOODSON
Wendi hester and stephanie were great to work with fun experience
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June 2019 by Susan Young
Great customer service.
