June 2023 by Hanaa K.
I don't know why this location has such poor service. This is my second time coming where there are posted signs and the cashiers want to give an attitude and not honor the sale prices. Second time it happened in the meat department. Today, there was a sign for BOGO shrimp and I told the cashier it didn't reflect in the receipt. It took $2 off instead of about $12. She told me, "well that's what came up and there's nothing I can do about it." I proceeded to show her the photo I took of the sign. She didn't bother looking and repeated what she said. I asked her to take it off if it wouldn't be honored and still proceeded to try charging me for one. I told her to remove them both and asked why she couldn't honor what was posted and her only reposen what that she has to follow what comes up on the register and suggested that perhaps I picked up the wrong item. After that, she sarcastically told me to have a nice day. I had to go to the customer service counter to get it honored. I was told that the meat department is short staffed and must have forgotten the sign. The lady left me standing there and walked back to the department without saying anything and came back to tell me it was a mistake but they would honor the discount being it is still posted. Ten minutes wasted. This location is convenient because I'm often in this area but I would rather go to another store because it's not worth the headache. I understand things happen but this is the second time in the two times I've been to this store. They did carry what I was looking for both times I went there. The store was clean and organized but the meat department in the frozen seafood section was a mess. Sales end Wednesday and it's Sunday. It's sad no one in that department missed that huge sign for a sale that ended 4 days ago.
