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August 2025 by 59thFS Aviation
I saw the last review and have to wonder if he has the wrong gym? I go to Crunch Roanoke almost every day and have never seen broken mirrors. I love the staff… I have gone to multiple gyms and it’s by far the cleanest gym with the friendliest people.
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August 2025 by Noah Moretz
This is probably the worst gym in roanoke, had a membership for awhile, equipment and mirrors are always broken, staff are rude, and if you cancel your membership without proof they keep trying to charge you
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August 2025 by Richard Chandler
I’ve been a member of Crunch Fitness for a few weeks, and so far I am very happy. The initial tour and sign up were great, I wish I could remember the woman’s name who showed us around. She thoroughly explained the different membership options and took us through the entire gym. I’ve worked out there about a half a dozen times since signing up, and I really enjoyed it. The equipment is all modern and in great working condition, and there is plenty of it. I generally go in the mid morning and never have to wait for a machine or a piece of equipment. The locker room facilities look nice as well.
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July 2025 by Donald Snowden
The turn around time to repair equipment is becoming an issue. It is understood that equipment will break however a plan to get it repaired quickly should be equally understood.
You need to invest in larger trash cans throughout the gym as well as increasing the number of paper towel dispensers you provide. 2 or 3 small waste cans and two paper towel dispensers throughout the gym isn't enough causing many not to bother wiping down the equipment when they are finished.
Decent gym otherwise.
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June 2025 by Gloria
I have belonged to Crunch Fitness for quite some time now. I just wanted to say how great this gym is. The Front Desk and Managment are amazing. They are so welcoming and friendly. The memberships are very affordable and are such a great price for everything you get! The memberships were clearly explained and signing up was easy! I love how they have a year contract as well as a month-to-month option. The gym is clean and there is a ton of space and tons of equipment to work out on. I can't not recommend this gym enough
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June 2025 by Hana
⭐☆☆☆☆
I’m very disappointed with the way I was treated by the management at this gym. After canceling my membership, I was still charged — even though I followed the correct process. When I tried to resolve it, the manager was rude and dismissive, acting more like she owned the place than someone who should be helping customers.
This kind of attitude is unacceptable, especially when there are so many better gym options around. I do not recommend this location based on my experience with their unprofessional customer service and billing practices. Be cautious
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May 2025 by Hannah Reese
My boyfriend and I were recently visiting from FL for a few days and decided to check out the Crunch gym in Roanoke. The staff was extremely friendly and accommodating. Facilities were great and it was very clean and kept. I loved the turf/crossfit section!
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April 2025 by STACIE CHURCH
I joined with high hopes however it quickly changed. I should have seen the red flags when I had to file a complaint just to get my free trainer session just to show me the equipment so I would be comfortable using. Then he rushed through it like it was a problem. What made me leave was this horrible loud timer that a trainer in the cycling class uses. It echoes through the entire gym. Can even hear outside the building. My ear phones would not drown it out. I spoke to management twice and was told it's not loud and she would continue to use it. It should only be heard in the classroom not entire gym. I couldn't take it. Then when I canceled they had ordacity to tell me one more payment would be charged. I was only 3 days into current monthly charge and they think I'm gonna pay them a month later! Good riddins to them. I am much happier with Planet Fitness.
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March 2025 by Jillian Gruber
Great mix of everything. Even has a woman's only room. I like the collection of free weights and bench set ups.
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January 2025 by Dave Tokar
Loved the club when I was there. However I cancelled my membership as I didn't have time to get to the gym and moved out of stated. Called to cancel and the person you spoke to said I had to come in to cancel. I'm in Texas this is ridiculous. Stop trying to charge me. Look at the logs it's been almost a year ffs.
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October 2024 by Nate Stewart
Don’t trust em with a credit card!
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October 2024 by Paul Castro
This is the most welcoming gym I've ever been to.
Patsy was an angel!
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August 2024 by Ania Prots
Ok so we signed up for the gym paid the sign up fee and which is $75 and got billed the monthly fee which is $16.99 great…. then second month I’m hit with another $60. So I’m like why $60? Apparently the annual fee that very other gym charges at the end of the year, gets billed on the second month. So 2 months in your at $170. Now granted we did this online so I’m sure they would have explained that this temporary membership with zero commitment is going to cost me, but online it’s SUPER misleading. If your doing a summer thing or unsure be aware annual means right now. The gym is nice and clean though
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August 2024 by ABDUL ABDULL (classic auto sales)
Opening too soon closing too early at least make the hours to 12:00 AM
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June 2024 by Mounika M
Absolutely perfect..! With a view in the stretch zone. I have been with the gym for 2 years now. I wish they had extended hours.
