CVS Pharmacy® in Roanoke is dedicated to providing customers with a convenient and supportive experience for their pharmacy and health needs. Open seven days a week, the store offers a variety of services, including prescription refills, vaccinations, and personal care items. Customers appreciate the friendly and helpful staff, with many mentioning specific employees who go above and beyond to assist. The pharmacy team is noted for their dedication, with one technician being recognized for her exceptional service even during busy times. While the store has seen improvements in cleanliness and organization recently, some customers feel it still needs a bit of an update. Many prefer this CVS over others in the area due to the helpfulness of the staff. However, there are concerns regarding issues with insurance billing and medication availability, particularly for specific prescriptions. Some customers have experienced delays and a lack of communication regarding their medications. Customers recommend visiting the store in person rather than using the drive-thru, as it can lead to longer wait times without updates. Despite these challenges, CVS remains a go-to option for many in the community, emphasizing the importance of customer care and support.
Most of the time, I'm not impressed with CVS stores. However, this one is excellent in all areas of service. I highly recommend them.
October 2024
There are several CVS locations in the Roanoke Virginia area. 2 closer to my home actually. But I prefer this CVS. The staff is extremely friendly and helpful.
July 2024
A little pricey but clean and well stocked with a variety of supplies.
