CVS Pharmacy® in Roanoke is dedicated to providing customers with a convenient and supportive experience for their pharmacy and health needs. Open seven days a week, the store offers a variety of services, including prescription refills, vaccinations, and personal care items. Customers appreciate the friendly and helpful staff, with many mentioning specific employees who go above and beyond to assist. The pharmacy team is noted for their dedication, with one technician being recognized for her exceptional service even during busy times. While the store has seen improvements in cleanliness and organization recently, some customers feel it still needs a bit of an update. Many prefer this CVS over others in the area due to the helpfulness of the staff. However, there are concerns regarding issues with insurance billing and medication availability, particularly for specific prescriptions. Some customers have experienced delays and a lack of communication regarding their medications. Customers recommend visiting the store in person rather than using the drive-thru, as it can lead to longer wait times without updates. Despite these challenges, CVS remains a go-to option for many in the community, emphasizing the importance of customer care and support.
The CVS store on Plantation Road is the cleanest and best managed CVS in the Roanoke area. Everyone there make it worth the drive across town.
February 2026
I love this CVS, the pharmacist Brandon is the best ❤️
December 2025
The store was clean and I found what I needed. The check out person was a middle-aged man. He was very rude. He opened a new register and I was the next in line. However, he told the man behind me to come on past me. It just really rubbed me the wrong way. He might have been a manager, if so, no way to treat customers
