CVS Pharmacy® in Roanoke is dedicated to providing customers with a convenient and supportive experience for their pharmacy and health needs. Open seven days a week, the store offers a variety of services, including prescription refills, vaccinations, and personal care items. Customers appreciate the friendly and helpful staff, with many mentioning specific employees who go above and beyond to assist. The pharmacy team is noted for their dedication, with one technician being recognized for her exceptional service even during busy times. While the store has seen improvements in cleanliness and organization recently, some customers feel it still needs a bit of an update. Many prefer this CVS over others in the area due to the helpfulness of the staff. However, there are concerns regarding issues with insurance billing and medication availability, particularly for specific prescriptions. Some customers have experienced delays and a lack of communication regarding their medications. Customers recommend visiting the store in person rather than using the drive-thru, as it can lead to longer wait times without updates. Despite these challenges, CVS remains a go-to option for many in the community, emphasizing the importance of customer care and support.
No words can explain the ups and down of service there
May 2026
Nice, friendly efficient employees/cashiers that are always willing to help. Pharmacy rocks! Melva has it down to a science and gets you in and out fast! Front cashier who has been there for years is a sweetie.
May 2026
This is the best CVS in town. I've never had a bad experience there. Highly recommend
