This CVS Pharmacy in Roanoke is a location that aims to help manage pharmacy, health, and wellness needs. The store is generally clean, well-stocked, and laid out for easy shopping, with early mornings noted as the best time to visit for a quicker experience. Utilizing self-checkout can minimize wait times. Customers appreciate the ability to save money through weekly deals and the ExtraCare program for personalized deals and rewards. The pharmacy has received praise for being immensely helpful in a bind, with staff making a positive difference for visitors. However, there are significant concerns regarding pharmacy service reliability. While staff are not described as rude, there is frustration over prescriptions not being ready as expected. Issues include delays with new medications like antibiotics and important, time-sensitive items like an EpiPen, which faced a substantial delay without notification. Problems with automatic refills for regular medications also occur, often requiring a call ahead or resulting in a long wait upon arrival. Additionally, a note states that the hours posted online are incorrect and the store closes earlier than listed, suggesting a need for an update to the posted information.
I'm a CVS EXTRA CARE MEMBER so I shop at most all CVS Stores. ALL locations I have visited are Clean, Well Stocked & laid out for easy shopping. I CONSTANTLY SAVE $$ by using their coupons.
July 2023
Usually in and out of this location quickly. I do utilize the self check-out, so this does minimize wait time. Store is fairy clean and orderly. Early mornings are certainly the best time of day to shop at this location.
April 2023
Store was clean. Employees were friendly and helpful. I found everything I needed at great prices.
