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February 2024 by Rob T
Excel Truck Group ,is a great road side company to call first when you need great and on time service. Road side driver (Andrew Moran), was fast and on time getting to us. He was very professional and knowledgeable about his work. He quickly got us back up and running in under an hour. If I had to use a road side company again it would be (Excel Truck Group),before any other company. (5 STARS- to Andrew Moran) .
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February 2024 by ashley luff
Had a very pleasant experience! The staff were all so kind. Morgan in parts was so helpful, I can’t think you enough for making my stressful day so much easier! 10/10
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February 2024 by Dan Theman
Morgan in parts, I like that boy, he treats me real nice
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February 2024 by Angel Hedges
Morgan is always there to help! C&M Truck Repair appreciates you!!
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January 2024 by William Permenter
Came here with EGR issue on Truck . They got me running and back on road by next day . ?. These guys are Awesome ! Thanks. Mr. Zoe was a Big Help ... It's a great thing to run into good people willing to help you out when you're in a jam and you need Help and being helped by folks who really know what their doing ... ? . Thanks again an God Bless ...
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January 2024 by cedric rice
Had everything my truck needed here helpful people who were working too
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January 2024 by Victorious Ambition
Great customer service is very important when dealing with people and businesses. From the initial call, they are kind and courteous. The trailer shop is on point. I forgot the old biker guy's name, but I guarantee that he can fix anything wrong with the trailer, whether loaded or unloaded. The accounting department is impeccable. All of the ladies never make you feel like you're just another number. I've had an account with them for six years and they have proven themselves to be a worthy ally!!!
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January 2024 by Stacy Keith
Truck pulled out in front of me by the weigh station and only had small mud flaps not even covering half the tires. Immediately kicked a rock and chipped my windshield. No response back from company. Woman who took the message was nice at least.
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January 2024 by Debra Fajardo
Just wanted to take a moment to shout out Morgan in Parts! His customer service is spot on.
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January 2024 by spider 8 TRUCKING
Epic fail i am very disappointed on how I was treated still upset that my engine. Light is still on after you still up charged my bill thanks but no thanks as a owner operator please don't take you're truck there
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January 2024 by Brandon Scott
My box truck was wrecked in Virginia, over 1000 miles away from my home location. From day one working with Ryan & Travis. Both of them were very nice and patient with me during the entire 2 months of my repair. Didn’t mind my weekly check ups and were always very friendly and respectful. Definitely recommend working with them for honesty and transparency.
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November 2023 by Scott Hudson
My wife and I were in Blacksburg for a football game when we experienced a breakdown of our American Dream motor coach. We were towed to Excel that Sunday afternoon. On Monday morning I met with Zoe their service advisor to explain the issue. Thomas was our service technician and they did a complete diagnostic review of our rig, did numerous test drives to ensure the issue was corrected and had us on the road the same day by 2:00. We really appreciated the thorough and timely handling of our mid-trip issue. There’s nothing worse than experiencing a breakdown on a long trip and then having to get in line at the service center. Zoe and Thomas knew our situation and did everything they could to make the repairs as painless as possible.
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November 2023 by Tabby Goodbar
Thankful for Alan and Morgan! I can email either one of these two and they are always quick to help me with whatever it is I may need. From part numbers to part availability, they never say no! And the fact they gave me their email addresses to communicate so that I do not have to have long hold times on the phone is absolutely amazing! It's hard to be on the phone for a long period of time especially when I am the only service writer sometimes. Emailing them cuts that out and allows me to take care of multiple things at once! Thanks Alan and Morgan! STMP219 in Raphine, VA appreciates you both!
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November 2023 by Jeff Guill
Zoe and technician Kerry were top notch. They got my truck in and diagnosed the problem and was only down one day. Great customer service along with updates.
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October 2023 by Lucas Parker
This is a great place! We stopped in to get an airbag and another part, and they had it all right there. The staff is friendly, helpful, and patient (paid with EFS). We highly recommend this place and we will definitely be back for more parts or maintenance. Once again, thank you all!
