-
June 2024 by Alex Arcay
Reading through these negative reviews and the way you fire back at your customers. Not saying right or wrong but from a business perspective, you will go to zero with that kind of game plan. The power of social enterprise will wipe you off the grid overnight and it seems like you've made quite a few people upset. I mean guys... this is not the platform to be firing back like that. Get that viral video under control and maybe you guys will have a fighting chance in the end. This is alot to come back from, good luck to you.
-
June 2024 by simon rand
A very nice quick stop with the kids. All the animals are awesome and it's free. I've paid admission to go to zoos with less animals.
-
June 2024 by Jessica Redden
The hippy clearly said they took a mean bird in for free! They trying to sale a unsalable bird on Roanoke Va, that they got for free that is 26 years old mean. An doesn’t go to anyone. So F N sad, bc babies brand new you can buy for 700.00 all day long
-
May 2024 by Jeannette Lynes
5/27/24
Left my bird (SunConure)
Again I can’t stop praising this place!
Worker is caring and loving on my bird !
I call almost every day and they take time out of their business to go to my bird so I can talk to him.
When I pick up my bird , he is happy to see me, he always look good not stressed or sad ?.
Thank you again !
3/12/23
I bring my Bird to
Be watch for a period of time
They COVER my bird Baby AT Night
At my request
So he can feel like he is home
When I pick him up
He doesn’t look Stressed because he was there - he Is Loved - All the workers watch after Him
Andy keeps trying to hold him and he Loves him even after Baby Bites him.
He as Healthy as I left him
Owners are so welcoming and they are True Lovers of Animals
-
May 2024 by Emmie
this store is absolutely beautiful the workers are so kind and the animals/reptiles/fish look very healthy and taken care of this store is filled with so many different things from pets to to pet toys i would definitely love to purchase anything there❤️
-
May 2024 by Shaun Mitchell
I have purchased a pice of drift wood and it Floats. I called for advice on what I need to do to get it not to float I spoke to a person on the phone saying he was really busy. Didn't have time for my call very rude. They need to learn how to take care of their customers. Management needs the better training. It's a shame a local business. Is this sorry
-
May 2024 by Jack Beck
Claws, beeks, fins, and fangs
Thay have it all
-
May 2024 by Timothy Pepper
I just got some fish for my tank. But there's all kinds of stuff here for reptiles and birds.
-
May 2024 by Zykeem Edwards
This place is amazing the owner is super friendly & she has a wide variety of reptiles, amphibians and furry critters to choose from…I purchased a lovely tegu from here about 2 months ago & I’ve been in love with it since, I highly recommend this pet store!!
-
May 2024 by Lillian Hartwell
Great place to shop great customer service and as always able to get me all my aquatic needs?
-
May 2024 by Jeff West
This is my favorite store and people hands down they are so knowledgeable I wish I could give them 100 stars they extrodenary great buisness
-
April 2024 by Breonsay Robey
just saw a young lady being assaulted by an owner of this store asking for a refund. Scary to hear her screams and seeing her being crowded by the workers at this store. Don’t come here!
-
April 2024 by Dawson Cooper
Best pet store around
-
April 2024 by lpaola
It pains me to write this review for Exotics and Aquatics, a place my fiancé and I once cherished, particularly from interacting with the birds. Despite the frequent turnover of staff, we persevered in building relationships with each new face, embracing the store as our therapy place. Our journey with Exotics and Aquatics led us to explore new hobbies, such as maintaining salt and freshwater fish tanks, a passion that saw us invest thousands of dollars in supplies and marine life/ coral. However, our recent experiences have left us disillusioned and disheartened. Having purchased four birds from the store, including a green cheek conure, a cockatiel, a budgie, and a red rump parakeet, we initially encountered issues with the cockatiel, which appeared lethargic and sick, only to discover its coloring was artificial. Despite receiving store credit for this mishap, our faith in the store began to wane.
Our latest acquisition, a Red-rump parakeet advertised as "9-MONTH OLD / HAND RAISED," proved to be the breaking point. Despite observing the bird's deteriorating condition over three months, we were denied any discount upon expressing interest in purchasing it. Ignoring our reservations, we paid full price for him and took him home. Early on, we noticed that the bird exhibited an unusual level of extreme skittishness and fear of humans, behaviors contradicting the hand-raised status. Drawing on our experience as seasoned bird owners, we initially attributed this behavior to a need for extra time to acclimate to its new environment. However, after two weeks passed with no signs of improvement and the bird's distress escalated to the point of self-injury (erratically flight and bumping into the cage breaking feathers) from minor sounds and movements, we realized the severity of the situation. Our concerns were further compounded when we contacted the store, only to be informed that the bird had been acquired from “a breeder" and was supposedly a year and a half old—information directly conflicting with the signage's claims. It became increasingly apparent that we had been misled not only regarding the bird's age but also its upbringing, casting doubt on the integrity of the store's practices. It has been about a month now, the bird remains terrified of everything, including the simplest things like the fruit in his bowl, which startles him. His fear has led to numerous accidents, with broken feathers and self-inflicted injuries from his frantic attempts to escape perceived threats. Rather than enjoying his presence, we find ourselves constantly on edge, trying to prevent anything from spooking him further. Regrettably, our interactions with him have been nonexistent; we are unable to touch or bond with him in any meaningful way.
Furthermore, adding to the challenges, this bird, accustomed to a poor only-seed diet, refuses anything else. This refusal, combined with the absence of a leg band, intensifies our concerns about his background and neglect. This, coupled with the store's deceit regarding his age and hand-raising, has left us deeply disheartened. We never would have chosen an older bird (I know now this bird must be older than the new age given over the phone) with such profound fear and aversion to human contact had we known the truth from the beginning. The $360 we paid for him now feels like a steep price for the distress he has caused us.
Despite our years loyalty, fond memories, significant monetary investments, and willingness to overlook the store's reputation, we can no longer recommend Exotics and Aquatics. The cumulative impact of our experiences, not just with this bird but with other issues as well, has eroded our trust completely. The blatant dishonesty regarding the bird's age, upbringing, and temperament has not only caused us financial strain but has also robbed us of the joy and companionship we sought. In addition, their strict no-return policy has left us feeling trapped with a pet that was misrepresented to us. It'
-
April 2024 by Samia Porras
Amazing place and wonderful experience.
