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June 2023 by Wesley Huggett
Literally every branch never answers the phone. I’m writing this after spending 40 minutes waiting to talk to someone. I called the number for every branch and it was the same every time.
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July 2022 by Ble101nva
Manager speaks to customers any kind of way. Members are not aware of changes that are going on.
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May 2022 by Damon Gettier
Unfortunately INFirst seems to be following the pattern of FedStar. Recently I visited the Branch on East Main/Melrose and made a loan payment- wrote the account number on the memo line of the check and asked for the teller to apply it to my loan. A month or so later I notice the payment has not been made. After numerous phone calls to various places- I was finally able to get Jamie and she was able to apply the payment to the correct account.This one situation would be bad enough but- when INFirst “acquired” FedStar, they changed credit cards. At that time I was over the whole entity so I elected to pay off my card and not use the new card they sent me.I paid off the card and thought nothing of it until 4 months later I get a “30 day late” charge on an account I have never used. InFirst elected to move interest that was NOT on my card when I paid it off (I don't know how since I paid the balance and not just the amount on the last bill) to the new card that I have never used or.set up the account- charge late fees and put a 30 day late on my credit. To her credit Jamie did take care of the late fees and requested upper management to take-off the 30 day late which still has not been done.There is no way I would recommend this credit union to anyone. It stinks that they don't have their act together but they simply do not and I'm not sure upper management cares.
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December 2021 by Nkwocha Jennifer
I known this is inappropriate but this is my little way of showing gratitude and appreciation to her. Jane Bradley helped me trade my $1000 to earn $12,700 in five days. She’s very straight forward and genuine, you can contact her for your trading via her details below
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September 2021 by Donald Thi Nguyen
I had to leave this post here as a sign of gratitude since that, is one of the least she asked of me. From my calculations, I made $5,200 in 1 week trading.. since Maximum investment started managing my account, I haven't experienced any regrets in continueing binary options trading, though I lost a lot when I started as a newbie. but since I met George Stephanie I have always been smiling, I feel so much joy each time I log in daily to see my trade records and balance.. She is indeed a good expert, experience this for your self, action speaks louder feel free to contact George Stephanie on these
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May 2021 by Joni Moss
I love working with this bank. Helen is simply the best. She has helped me and my family so much. We wouldn’t know what to do without her. I won’t go to anyone else but her for any type of loans. She goes above and beyond to help any way she can. We are so grateful for her. Fedstar is a great credit union to bank with.
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May 2021 by Shelby Melvin
They are amazing! Everyone is so friendly, and we absolutely love Helen! She works so hard to help and is very honest and upfront about what needs to be done to help your credit, two of my grandchildren got their first loans with Fedstar and they were just starting their credit journey. I just can't say enough about how great they are.
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July 2020 by Whitney Lemon
They are GREEDY. They deducted funds owed from the stimulus package directly deposited in my account. Even the big banks have the courtesy not to do that during a pandemic. I have been with them for over 20 years and I am wondering why when I can be treated like a new customer. They make it necessary for the bill to be passed for banks not to be allowed to take money from the stimulus package when people are out here struggling.
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June 2020 by Lisa Tuckwiller
they frozed my account and I told them that I had money coming to my account and the money was for my parents and me to get a house for us to to get out of the motel
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March 2020 by Matt Harmon
Jaime and Helen are the best in the business. They both are exceptional at taking take of the client and keeps their best interests in mind. Also, Fedstar by far has the best rates in the valley.
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March 2020 by Google user
Jaime and Helen are the best in the business. They both are exceptional at taking take of the client and keeps their best interests in mind. Also, Fedstar by far has the best rates in the valley.
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February 2020 by Gavin Huggett
Great bank, but they never answer the phones for any reason. If you run out of monthly transfers it’s pretty much over for you unless you go to the bank but not all of us have time for that. Please start answering the phones. Thanks.
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December 2019 by Jeffrey Wimmer
Showed up to deposit money for Christmas presents and they were closed at 11:30 instead of 1pm which is what it says online.
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August 2019 by Bert Boyd
Willing and competent staff.
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June 2019 by Alan Alan
Should be zero stars .Terrible rude customer service they never answer the phone cant never access your account it's always something.
