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September 2023 by Michael Martinez
I took the vehicle in for an ABS brake problem they said it was a brake booster they did not want to look at the car I Myself as an ASE certified technician found the ABS wire on the driver's side completely Loose off of the vehicle and not attached they do not Want or take the time to correctly diagnose the vehicle.. I had a simple tire rotation done and this can be seen plain as day they just don't care. Don't trust your vehicle or your life with these people or corporation.
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July 2023 by Stephanie McGinnis
Cannot thank you all enough! My family was heading home from TN to MA, we hit medal on the road and blew a tire. These guys got our tire fixed in less than an hour and we will get home safely.
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July 2023 by Noel Walker
Had an object stuck in my tire. The techs patched it and saved me money. Thank you.Service: Tires
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June 2023 by Denise Johnson
Great staff, convenient easy to use night drop off. Trustworthy, reliable service.
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June 2023 by Wendy StClair
They booked my appointment quickly and I was done
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June 2023 by Dan Faulkner
Quick turnaround on 2 inspections this week. Employees were polite. 1 instance landed me at 3 starsOn one inspection, the tech just let go of the drivers door and let it bounce off the lift post. Fortunately, there was no damage, but I didn't appreciate it being done or the potential for damage that could have occurred.Take the time to do it right. Take pride in your work and your customers' vehicles at all times.
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June 2023 by Donna Hales
While traveling on a Sunday one of our tires was losing air. We were so lucky to find this store open on a Sunday but also they were able to get to us after a short wait. They identified the TPMS sensor was bad, ordered from the parts store and we were on our way in less than 2 hours. Huge thanks to James and Martin. You rock !Service: Tires
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May 2023 by tim carter
Had a nail in my tire that cannot be fixed due to safety issues on the outside.which was verified by my regular mechanic earlier that day! My mechanic cannot order the tire from his distributor direct. So he called this location to see if it could be ordered?( tire was discontinued. )Zack found one and has it overnight. Zack call to let me know tire was in early and they could mountain balance it for me.I know most firestones have a bad reputation.but this one standout as a good one!!Thank you Zack and team !Service: Tires
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April 2023 by FrosieD2
Great service! As always, Firestones have been our go-to auto shop for years! Being in the military then and now retired after 28 years and when our kids were in college from other states, we would always take our cars or send our kids to take their cars there for oil or tire change, repairs, etc. We know we can trust them. They never let us down and always reasonably priced the costs. A very satisfied customer here again and again!
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March 2023 by Dwayne Robinson
Had a 9 am appointment. Had to have the car back today. Got confirmation they had the car at 7am via email. At 5 pm I called and they said it was just then getting worked on. At 530, they cal to say it won’t be finished today since they close at 6. So my vehicle had a 9am appointment and did. It look at it until 5. Complete waste of my time. Of course, no manager there to speak to.Services: Brakes
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March 2023 by Kimberly Brogan
Friendly staff and quick service. They let you know exactly what your car needs and help you with coupons they have.
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February 2023 by Genesis Wilson
These guys are always helpful and fast for standard service. I have never had anything major done but oil changes, tire rotations and alignments are always fast, convenient and fairly priced
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January 2023 by John V.
We were traveling to pick up a restoration project car in Newport News VA a few months ago and picked up a nail in the right rear tire on our truck. Since we had "road hazard" protection, we dropped it off at a Firestone in Newport News to do the plug & rebalance. They were busy but they knocked it out as we had lunch nearby. BUT - I didn't notice until we were all the way home that they had installed the one tire with the white letters OUT and the other three were IN.I stopped in at the Bonsack Firestone and talked to Zack about it last week. He could easily have charged me to flip the tire around and to re-balance it, but we laughed about it and he asked me for a little bit of time to get it straightened up at NO CHARGE. Service was GREAT and he was incredibly nice and fun to talk to. DEFINITELY recommend this shop.
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January 2023 by David Cecil
Excellent employees that work they’re willing to accommodate you in anyway they possibly can and do professional courteous work
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December 2022 by connellywvu
The only challenge with this place is that so many other people like them, they get really busy. I own a few cars and take them all here for inspections, alignment, and tire installs because a) I trust their work b) I can direct ship my tire rack orders to them, and being honest c) they are one of the closer places to me (but not closest!). They’re also open far beyond what most places are which adds to convenience. Definitely recommend.
