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February 2024 by John Jones
I come back to get the car and bill was almost $250. Put full syn oil and I didn't ask for it. Outrageous won't be back
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November 2023 by Seth Linkous
Really wouldn’t recommend coming here. Went to get my state inspection and they wanted over 3,500 just to fix everything for it to pass. Took it somewhere else the next day and it passed. I have a feeling they’re trying to scam those who don’t know any better.
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October 2023 by Lori Fiedler
Great customer service. They fixed my tire quickly!
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October 2023 by Andrew Ashby
Awful experience. Ordered tires online, scheduled an appointment, appointment was confirmed by the store. I took time off work and when I arrived, they told me the tires I ordered were discontinued and they didn't have them. They then tried to sell me a set of tires that were $350 more than the ones I ordered. No apologies, no offers to match the price of the tires I ordered, no have a nice day. Don't go here, they don't care about you as a customer.Services: Tires
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September 2023 by Nick Con
Had two, rear tires replaced at Blacksburg firestone. One had a defect and about an hour later, I had to get my car towed to the Roanoake firestone. Eli and Josh took care of everything. They got me back on the road and took care of the tow charge. Really good people.
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September 2023 by Artrice Logan
I noticed that I had a leak in my tire I called to see if I was able to get it plugged. They said of course, come on in should be done within an hour and a 1/2. I dropped my car off at 9:45. And I went around 3 45 to go pick it up and it still wasn't ready... I went inside to ask why it wasn't ready... I was told I don't know, sorry... There was clearly time and room to plug my tire. This is an acceptable behavior
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September 2023 by Joshua Liedtke-Armstrong
Made an appointment at 9am here it is almost 3 hrs later and they still haven't touched my car ! Never going here again!
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August 2023 by Michelle V.
Made an appointment for tire rotation and was waiting at the Front Desk for over ten minutes with no one assisting me. I go to the service area and ask for help and the guy was rude and was not helpful at all. Very disappointed.
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July 2023 by Sian Simmons
We broke down 5 hours from home and 3.5 hours from our final destination on a Sunday, and Jordan and his team went above and beyond to help us get back on the road despite their already busy schedule. Very grateful!Services: Electrical repair
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July 2023 by Vickie Perry
Just needed a State Inspection.. Called day after day - Booked 2-3 day out. LV. your ?, willcall..Went to Thompson Tire, inspection in 30 min. Never tried to sell me a thing. Maybe Firestone has free inspections? Is it worth the WAIT? No Sir: Go to Thomson Tire !
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July 2023 by Joshua Farrar
Saved me on a road trip. Got me back on the road within about 4 hours of opening after having to be towed off the road the night before
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May 2023 by Nick Levine Photography
flat tire on the highway, on a sunday too. these guys fit me into their already busy schedule. thankful and highly recommend.
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April 2023 by Jessica Nasatka
Dropped off my car for an appt at 8am told them I’d be back at 4 to pick it upCalled at 2 to confirm car would be ready by 4 was told yesGet a call at 3:55 saying they need more time like an hour or moreI waited for over an hour and a half after said pick up time for my vehicle to be finishedI don’t even think they touched it the entire day it was sitting there….Why make an appt and leave car there all day if I’m still just going to have to wait
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April 2023 by Eleanor Robb
Has never done me wrong. 1998 subaru forester well serviced for over 15 years in the family… until i totaled it. but that’s on me
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April 2023 by norezen
Was going to give this place a really good review. I have been using them for about the last 2-3 years for routine work - brakes, tires, inspection, etc.They have a massive competitive advantage over other mechanics since they are open later during the week and they do work on the weekends. This worked great for my schedule.But then I had a very bad experience the last time I went. If I had followed their advice, it would have been a very costly mistake.I highly recommend that if you do use this place (I will not anymore) that for any estimate over say, $1000, you should get a 2nd opinion from a more trustworthy garage.Services: Air & cabin filter replacement
