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February 2024 by Bowen Smith
Hamid was extremely helpful
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February 2024 by Kathan Howell
Truly bad customer service and disorganization. No complaints about work but when it came time to pick my car up when it was ready I came to pick it up and they tell me I have to pay. Not abnormal but I have a warranty that covers it all so it is. I explain it’s covered, I even get my warranty company on the phone and they try to explain that it’s covered as well, Nancy who was helping me, not only won’t listen but proceeds to get angry and loud with me telling me they’ve already called and it was denied. Also trying to convince me they never cover this charge when they have covered it for me at this exact Firestone two time previously.Again I have the company on the phone telling me it’s approved if they call and she’s saying it can’t be done but she will call tomorrow and see.Now I took an Uber here to get my car and I take an Uber home. Very frustrated to have wasted the money if it wasn’t ready. 20 minutes later she calls and tells me it’s ready and was approved. I’m already home!! The charge that “is never covered” was covered in under 20 minutes? She never even apologized for the how increasingly rude she was to me or for being very obviously wrong in her comment.Then I go get my car this morning 2/9/24 and the manager at the front says “make sure to pull the right ticket, Nancy had to call three different people to get this approved”No she didn’t. She didn’t call three different people in under 15 minutes and beg to get it approved. She called once after I left they approved it like they said they would and then they tried to pass it off like they had to fight for it. She was wrong and extremely rude and didn’t care when she was wrong or that a customer had to use three Uber trips to come get a car that should have been ready already.Absolute garbage water of management and if that’s considered good customer service, what a terrible time to be alive.
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February 2024 by Andy Angel
Visiting Tanglewood Firestone for approximately 26 years.
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February 2024 by John Davis
always treated me right.
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January 2024 by JEF L
This used to be a really nice group of people who did good work. Unfortunately, the last time I called to inquire about the price of a part it was explained to me that unless I brought my car in and paid for a bumper-to-bumper inspection, they are unwilling/unable to provide a quote on any individual service.No, telling how much I've spent here over the last 15 years on tires alone But they just had to have that extra couple bucks.
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January 2024 by Donna Reed
I had an excellent experience recently, in Roanoke, Virginia, where I had the oil changed and the tires rotated.Everyone there was very kind, efficient, and friendly, and I very much appreciate the excellent service, that I received there.May God bless you all, in this New Year!!!Best wishes!!!Donna
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January 2024 by Single Mom Entrepreneur
Nancy is the best manager. She's friendly and very knowledgeable.
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January 2024 by Theresa Scherzinger
I cannot state LOUD enough that shop ruined my dad's truck and has done nothing about it. My father, 84 years old got his truck aligned there. Long story short, the tech left a magnetic light bar under the truck, my dad unaware, was driving his truck in the mountain, towing a boat, all of the sudden his steering went out on a curve and he wrecked his boat trailer and tore up the back of his truck and physically injured his knee. Had truck towed to repair shop and they found the mangled magnetic light bar under the truck in the steering box and said that caused the failure. IF a lawyer reads this and wants to take his case, he has PTSD, knee issues, and the mangled light bar proving their negligence!
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January 2024 by JELLAINE PAULINE SALVADOR
Will never go back here. Worst warranty ever.
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December 2023 by Jim Oliphant
Just simply the best auto care around!
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December 2023 by Brian Bennett
Came in for two tires, service was fantastic and quick!
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November 2023 by Jack Krueger
I would never suggest this place of business to anyone. If I could give them less than 1 star I would. Don't ever do business with these people (swindlers).
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October 2023 by Edward Snowden's cousin
Paid $90 for Diagnostics. They didn't find anything wrong with it. Brought it home and fixed it myself in 20 minutes.
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September 2023 by Jessica Harris
I had a great experience at this Firestone location. The staff was very friendly and helpful. They answered all my questions, made honest recommendations, and were fairly priced!Services: Air & cabin filter replacement
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August 2023 by John T.
I had one of the best experiences ever with an auto inspection & repair garage in my 83 years at this Firestone on 2048 Electric Road in Roanoke. The manager was one of the most gracious and caring auto service employees with whom I have ever worked. I arrived at 7:00 AM on Monday, August 28 for the annual inspection, an oil change, an a brief diagnostic check. and learned that there were about 12 customers ahead of me. I had two therapy appointments beginning at 11:00 AM and was preparing to cancel them when the most gracious and caring "manager," without my knowledge, moved me to the front of the line and my car was ready at 9:00 AM. In short, I am new to Roanoke since June 21, 2022, and I have been looking for auto garages for more than a year. I will continue to take my car to this Firestone Station as a new and committed customer. Tad Tadlock
