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December 2023 by David Frye
Michael spent time to understand our needs and the style of furniture that we liked. He had something in mind for us and hit the nail square on the head. He said to is that this leather sofa was one of the best values in the store and we needed no convincing. He was so right. Very personable, he did not push anything onto us, but led is to the right pieces for our needs.
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December 2023 by Kristi Eckerson
This is a lovely store with great sales floor service.Jeff listened to my thoughts about what I needed, showed me several very suitable pieces, and I made my choice. Painless, efficient, and friendly. I was in and out in about 30 minutes.
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November 2023 by Jeff Conner
Grand had the exact kitchen table we were looking to find and at a reasonable price. Our salesman, Jeff, was very knowledgeable about the products and he and the staff were able to help us get our purchase financed for a few months at 0%. Very happy with our purchase and our experience with Grand Home Furnishings. Thank you.
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November 2023 by Gena Bishop
Grand Home Furnishings continues to greet you at the door and welcome you. They point you in the right direction to view what you are shopping for and answer your questions. They are friendly without being pushy. I purchased a medium size bookcase that blended with my bedroom furniture. Great staff!!! Five star service!!!
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October 2023 by Earl Franklin
We are from Forest,VA and had a specific item in mind that was not available on display in Lynchburg and your location did, thus leading us to your store. We were warmly greeted by Alan Montgomery who professionally and kindly led us ultimately to our purchase. He actually made it fun. Mainly because of him we will make the drive to your store for any future furniture needs.
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October 2023 by Wayne Coake
Warm, friendly environment. Large selection of furniture. Salesman, Jeff, was very polite and accommodating. He was well-versed on details, and listened to our wants and needs. An overall great experience.
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October 2023 by Cathy Nazzaro
Colby was a top notch salesman and an all around nice guy. He really helped us get everything we needed and then some!! Great furniture and great prices.
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October 2023 by Lela Hale
I came prepared website pictures of the furniture I wanted to see and probably purchase. I also have my salesman a price range. I did have my salesman tell me I could not purchase another sofa color which had samples of color was attached to the sofa on display. That was very strange since most establishments allow a customer to pick out what interests them if it clearly displayed on the item for sale! He even went to speak with his supervisor to see if he could give me the color I picked out. He didn’t check first the warehouse about the color/sofa but to get permission. Too much confusion when very little people where in your store.Overall the salesman did a very good job and he was professional.On the other hand the finance representative lacked professionalism and had predetermined that I was ignorant or simple minded! Which I took offense several times during the closing of my purchase. It could have been because I was African American or common.I did inform her that I was offend and I explain why. The last offense related to my considering to add additional items to purchase. Once I realized I could afford more. I consider purchasing something else however after she had the the nerve to say would increase since my payments!I was done and wanted to leave your establishment immediately but I did finish the process of purchasing what I wanted.
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October 2023 by Cheyenne O'Neill
Colleen was so kind and patient with us as we worked through our options and filled us in on all the benefits of each potential sectional we narrowed our shopping down to. We felt confident in what we were purchasing and the extra protection package that went with it. Great experience!
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August 2023 by PSOV LLC
The salesperson (Gabby) is extremely helpful and very knowledgeable. She has a great sense of humor too. She listened to what we were looking for and took us directly to the item. The experience walking in the front door was pretty nice too. They open the door when you’re going in and when you’re leaving the store. Makes you feel special! We had a good experience.
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August 2023 by Kim Stephens
Wonderful service and good prices‼️Mike Whitehead was our consultant for our furniture. He was patient and very helpful. Did not rush us or try to steer us away from what we were looking for. I will definitely come back
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August 2023 by char garbett
This was my first experience shopping at Grand. I moved here from another State and wasn't sure what to expect. My sales person Mitch was amazing. He was helpful, knowledgeable and personable. Prices are reasonable and selection is impressive. I will be a repeat customer!
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August 2023 by John O'Mara
I purchased numerous home furnishings from Mitch Myers at the Grand Furniture Store on Electric Ave., in Roanoke, Virginia. My design consultant was Mitch Myers. Mitch did a great job for me. He was extremely patient with my indecisiveness, and always very cordial and professional. He had some great suggestions. I highly recommend the Grand Furniture Company, and particularly Mitch Myers. Mitch, thank you very much for a job well done.
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August 2023 by WENDY MCDOW
Love, love that they offer solid wood options and no interest financing. Much better than Ashley’s furniture. After paying $3500 for a table and 6 chairs and then reporting that the legs were uneven, Ashley’s just sent parts to fix, which didn’t work. I have never had an issue with Grand Home furnishings. They also have Paula Deens line which I love.
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July 2023 by TENNEY Wraven
Mike, the salesman, was very professional. He answered the questions we had. Sarah,who took our payment, called back quickly. Everything went smooth.