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November 2023 by Vizio M
Anthony is THE BEST sales representative at this dealership. Period! He is super-efficient, meticulous, friendly, courteous and his customer service skills are top-notch. He made our car buying experience a breeze. Thank you, Anthony!
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November 2023 by Meagan S
Patti was a pleasure to work with from the moment I walked in! I’ve honestly never had such a great experience at a dealership before. I won’t be taking my Rav 4 anywhere else from now own. Trustworthy, amazingly fast response times, communicated with me the whole time she had my car. We need more Patti’s in this world! She is WONDERFUL!! Highly recommend and would request her to help with servicing your vehicle! Thank you so much for all your help Patti!! Can’t say enough good things about how wonderful your customer service is!
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October 2023 by Kenneth Nicely
I had scheduled for a leaf Spring recall for Friday.I was told that the part would not arrive by the time my appointment came up so I had to take another day off from work to reschedule for next Friday. I had explained to them that my truck had a lift kit on it, which consists of 2 extra leaf Springs.I asked that when they replace the leaf Springs if they could put spacers i have. They told me that would be fine that it would take about a half a day. I get there and told the woman at the desk that I was here and she told me to pull the truck around. After doing so I told the gentleman about the lift kit and even showed him. He asked if I signed the paperwork which I replied yes. He said "You're fine then". I got a message saying they have my truck that if I had any questions to ask. 6 hrs later I message them asking the ETA. I got no reply. So I walked in the with my step dad and asked what was going on? The guy that was handling my truck said they couldn't work on it because it had two extra leaf springs. I told him "first off I informed 3 people about the lift kit and they told me it wasn't an issue. Secondly 6 hrs to tell me you won't work on my truck? "
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October 2023 by Greg Short
My wife and I purchased a used vehicle on Friday our salesman Dave C was top notch, he was very knowledgeable and professional. We were very impressed by the customer service and the Business manager Zack B was a very nice young man who helped us with the closing. We are very satisfied and look forward to doing business with them again.
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October 2023 by David Walker
They treated me and my family with respect and kindness. They were not focused on just selling me a car. They actually wanted us to be able to afford what we bought and to be happy with it. They have an amazing team there and they have made me a customer and a friend for life!
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September 2023 by Patricia Giovannini
Haley Toyota of Roanoke never disappoints. We have been purchasing our vehicles from Keith Morris for years now. He is always responsive to communication and goes far beyond to search for what we like.We highly recommend you ask for him for all your car purchases.
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September 2023 by unknown loser
Bought my first car here and the process went very smoothly. Would highly recommend Shawn. He listened to what my price range was and showed me available vehicles.
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August 2023 by Celyne Heck
Thank you so much Rob Arrington and Anthony they were amazing and all the people at Haley!!!! Everyone please go see these amazing people and get you a vehicle
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August 2023 by Joseph M.
Do not take your car here for inspections. they will knit pick everything and want to charge you a fortune to repair what they won't pass. I had to let them put a rejection on it and I took it to another place the next day and they passed it without question. these people are crooks. will not go back there then they will make you wait longer than they say to get your vehicle. highway robbery at its finest!!
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August 2023 by Ken M.
Had my Highlander inspected and ended up having to get the brakes redone and all is working well and it passed inspection. Dixie is wonderful to work with and she always looks out for me. I have been a customer for a long time with Haley and the service department has changed over the years. I agree with some that the prices have gone up, but they have everywhere unfortunatly. Again, I have no problem with anything as long as I work with Dixie... she takes care of things.
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August 2023 by Zach Mixter
Dave C was great to work with. We called ahead to test drive a vehicle and there was no pressure to buy. He answered all our questions and we ended up purchasing a 2024 Grand Highlander Platinum. Dave was able to order it how we wanted and keep us updated on every step. Highly recommend Dave C and Matt G at Haley. Will shop here again!
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August 2023 by Ashley Copeland-Haynes
Excellent service. Their staff was amazing. Easy to work with. Went out of their way to make the car buying process a breeze. Even personally delivered my truck to my house. Truck was cleaned and in pristine condition. Great experience!
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August 2023 by Kisshi Sams
Keith was amazing! Haley Automotive was the only dealership willing to help us get the car we wanted and these guys were 2 1/2 hours away from us so you do the math of how many dealerships were i between. I will send everyone I know their way looking for a new or used car. Supper friendly and fast on getting you in and out.
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August 2023 by Chris Thompson
Scheduled a test drive for a car at Haley Toyota, the sales person wasn’t there we were gonna meet with. Salesman had left early, we didn’t feel important enough to stay. But W.J Altizer was there, asked us what we were looking for. We told him a price Range, and we we needed the car for. He had a lot of knowledge, and didn’t push us to buy something we didn’t want. Came for one car, but showed us a even better car! I absolutely love my 2016 Toyota Corolla! If it weren’t for W.J Altizer, we would’ve left and not come back. He is a great guy, and takes care of his customers. He truly was the hero in this story. Thanks W.J at Haley Toyota Roanoke!
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August 2023 by Marjie T.
they will charge you 3x the price listed for services on their website for a simple diagnosis. if you call them out on it, they will reduce it to 1.5x the price listed on the website. not to be trusted.
