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June 2023 by Scott B.
Bought a few patio blocks just to try out and make sure they where what we wanted. Liked them and went back after about two weeks to get enough to do a big area. Price had more than doubled on the blocks. Guess we'll be buying our blocks somewhere else.
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July 2022 by Jurea Mileto
They do nothing to try to help me! I purchased a new washer less than 30 days ago and it doesn’t work. They refused to let me exchange it and I bought a whirlpool and they were very rude. NEVER will I buy from there again. Also they cannot work it for a couple of weeks
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June 2022 by Joyce L.
Ordered a patio table & chairs. When the delivery was made the driver made a big mess in our brand new lawn driving on it with a fork lift. I called Home Depot and their insurance contacted me in a couple of days and paid for our original contractor to make the repairs. I sincerely appreciate them making it right. And, I love the new patio set.
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October 2021 by Twig G.
I ordered a grill cover online for store pickup. After I arrived I stood at the order pickup for around twenty minutes while the one employee on duty (the other two behind the counter weren't addressing customers), was dealing with a man over some paint he'd ordered. Arguing over order, back and forth, neither seemed to care that this transaction was going on WAY too long and was holding up other customers. I thought the idea of order pickup online was to speed up the process? After waiting as long as I could stand, I turned and left. I won't ever order anything from Home Depot for pickup again, nor shop there. Wasting my time was not customer service.
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October 2021 by Google user
I had a really great experience here after trying Lowe's initially in an effort to find replacement vertical blinds for a rental condo property. The lady that helped me in the home beautification Department( at least I think that was the name of it) was very nice and helpful. She even went so far as to write down the SKU number and related information on an index card so that I could make my purchase online without any hassle. Recommend this store without hesitation
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October 2021 by Blaine Arnold
I had a really great experience here after trying Lowe's initially in an effort to find replacement vertical blinds for a rental condo property. The lady that helped me in the home beautification Department( at least I think that was the name of it) was very nice and helpful. She even went so far as to write down the SKU number and related information on an index card so that I could make my purchase online without any hassle. Recommend this store without hesitation
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October 2021 by H Howard W.
I placed an online order, lt was supposed to be delivered in two weeks. 8 weeks later the order arrived. Wrong parts and missing pieces in opened packages. Wrong color on other parts. When I tried to return the part they refused stating no part number and open packages all what I had received. Some $100.00 worth of parts I lost money on I could use them. I WILL NEVER PURCHASE ANYTHING FROM HOME DEPOT ONLINE AGAIN. AND I always go to Lows to shop first.
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August 2021 by Jim W.
I had a very unsatisfactory experience with Home Depot. In hopes that my comments will assist management at this store to provide better training for their employees, here is a list of what went wrong: 7/30/21 It was very difficult to reach the flooring department. I had to call several times and each time I called I would be routed to the flooring department and then back to the customer service department since no one answered. This process happened multiple times per phone call. I asked to set an appointment to have a representative measure my basement so that I could purchase peel and stick vinyl squares and have them installed by Home Depot. The woman told me that it would cost $25 to have an employee come to my house and an appointment was set for 8/6/21. (Home Depot's competitors, Lowe's and Whitt Carpet One, did not charge me to have someone measure my basement.) 8/6/21 A man came from Home Depot and measured the basement. He had no knowledge about the flooring options that Home Depot could provide. He told me that an estimate for vinyl squares would be emailed to me within 48 hours. 8/7/21 I received a text from 844-836-3229 stating that my quote was ready. When I called, the man told me that he could not provide me a quote since the vinyl squares that I currently have on the basement floor were not available. I explained to him that I understood that since those squares were six years old. I asked him to choose a different color and provide me with a general estimate. He would not. He said that I would have to go to the Home Depot store and pick out a specific peel and stick vinyl product and call this number back in order to get a quote (which the text falsely told me was already prepared). 8/9/21 This morning I again called the number that was texted to me on Saturday and got a different response from the woman who answered. She said that Home Depot doesn't install peel and stick vinyl and that if I wanted a vinyl product, I would need to get sheet vinyl. I requested that she issue me a credit for the $25 that I had been charged since Home Depot was not going to provide me with an estimate. I had been given misinformation from the person who set up the appointment, the person who did the measuring, and the person at the toll-free number who I talked with on Saturday. She told me to call a manager at the Franklin Road location. I did and he reluctantly gave me the $25 credit.
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April 2021 by Janice Kerchelich Holland
Placed a $460 order of garden needs for the year on 3/28/21. Was to be delivered 4/5 . Received call that morning stating it could not be delivered because mulch was not available. I understood and was told it would be delivered 4/15. Checked the app today (4/14) and they moved it to 5/5. The mulch is available in the store. I called and talked to an associate which she was pleasant but could not help me . I requested a full refund which she put through. She stated it
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April 2021 by Elaine G.
We had to get our electric Toro mower at this store since not every store has it in stock. It was pouring rain when we got there. The employee who helped us got a cart, loaded it, pushed it through the checkout for us AND loaded it into the car (under the lumber loading canopy). He was super nice the whole time and we were very satisfied with our experience.
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March 2021 by T W.
This individual Home Depot is why I now prefer Lowes. No I dont want to scan my purchases. Yes I want others to wear masks. No I dont want to pay more for something when its more affordable at Lowes. This store really lowers the bar.
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August 2020 by Brenda O'Connor Whitt
the store was clean and the associates were friendly, knowledgeable and helpful!
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August 2020 by Karen Lynne
Always get the best costumer service. Jason was very helpful finding just what we needed.
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July 2020 by Thomas Hicks
Terrible service I will never buy anything from these people terrible service
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April 2020 by Stephen M.
This store has made it impossible for a person with a handicap to shop at! I've a back injury that causes pain after walking or standing, the store has setup its shoppers flow that makes it impossible to shop at! Really feel they are violating the Americans Disability Act!