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January 2024 by Juston Williams
Sam is the man! Did my inspection in 22 minutes, couldnt of asked for better service!
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November 2023 by Danica Taylor
I needed a tow to a local tire shop to fix a flat tire. Driver has excellent communication skills and made sure that I got to the shop before they closed. Highly recommend, at least the towing.
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November 2023 by Crystal Peyatt
Only recommend towing service. It was a great experience but when i called the next morning to explain what the problem was, Chrissy said they would do a diagnostic and called back with what they found. After me telling them it was the fuel pump they changed the fuel module and that didn't fix the problem so they changed the fuel pump and that fixed the problem. I also asked for the filling neck to be changed because it was leaking. After I pay $1,611. 80 I get my truck and it does not want to take gasoline when I try to fill it up at the gasoline station, so I start looking and find out that a water pump tube has been installed instead of the filling neck tube. I know it's a water pump hose because it is labeled as such with the psi it can handle. I was told by Chrissy that they put the wrong hose on and when I made arrangements to have the filler neck tube replaced Chrissy calls me and says that's not the problem it is 2 other parts. She also told me that I owed $10 for gas today after telling me that changing the tube would be on them because they put the wrong tube on. They charged me $180.00 for parts and labor for a $16 water pump tube that will now cause me more problems. I will not have them work on anything of mine again because I was lied to and was told they did not think I knew what I was talking about. I was taken advantage of because I am from out of town working. Little did they know I worked at a garage and have been around repairs all my life. DO NOT RECOMMEND THEY ARE RIP OFFS
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November 2023 by Bradley Jones
This place has got to be the best customer service and mechanical experience since I came to Roanoke thank you Krissy and crew . For catching my starter problem. Want a good experience stop at Hometown Automotive Service today!Services: Battery service
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October 2023 by Kerry Ford
These people are a bunch of scam artists. They tried to charge my 19-year-old daughter $800 to replace a damn battery. Including the battery and labor, there is no reason that should cost more than $300. The next garage we talked to was horrified they would charge her that much. Then, when my daughter went to pick up the car, they charged her $140 for the diagnostic. Literally plugging the car into their diagnostic machine. Absolute criminals. They should be ASHAMED of themselves for preying on a young girl.
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September 2023 by Tommy Dannel
I have 2005 f350 super crew dually and broke down labor day & when no others would come , not only were they fast and efficient, they were way lower than others! Dispatch Nate was on the ball and driver was extremely nice and efficient! I could not ask for anything to go more smoothly! I have been using my last tow co for over 40 years! Homtown is now my official tow co ! If you are using someone else you are paying too much!
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August 2023 by Dawn Kumalae
I wanted to take a moment to extend my gratitude for the compassionate angel that showed up in a tow truck, late night 8-11-23. My vehicle died (it needs a new engine) my trunk was full of groceries and my knees and hands need work in the shop as well (surgery on both next month). He was kind enough to help me transfer groceries from my vehicle to the not so compassionate Lyft. Gratitude and blessings to all of you!! <3Service: Car towing
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August 2023 by Martha Minter
Mark with Hometown Automotive Service was very nice and helpful! He was called to tow my car that wouldn't start, but, inexplicably, the car started right away when he tried it. Thanks again!Service: Car towing
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July 2023 by Erika Gantert
This is the most unethical place I have ever dealt with. We had a broken down truck, had it towed about 100 yards to their shop. The tow bill was 87.25. They first told us it would be $400.00, to fix a water pump, then called back it was 500.00. We then went to pick the truck up and they told us $900.00. Do not trust what they tell you!!
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July 2023 by Josh Oertle
Fair price, great communication and excellent work. I even got a loyalty card so that's awesome. I feel good about the work done and I plan to go back, to me, that's the best judge of service in my opinion.
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July 2023 by Jeff Fisher
Take my vehicles here for service, it's pretty busy but they are always friendly, do good work and are reasonably priced.
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July 2023 by Shelly Amber
Super thankful for roadside assistance and Hometown Automotive Service. I didn’t catch my drivers name but it’s the big tattooed guy, and he was the sweetest and made the trip back home comfortable. Thank you for all that you do! ❤️Service: Car towing
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June 2023 by Ken & Kelly B
Just got my car back from getting brake service. Best experience ever with very competing prices. I loved the text updates too. One even came with a detailed estimate! They're definitely stuck with me as a customer.
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June 2023 by G Camden
Done an excellent job from picking me and my Jeep up off of the side of interstate during evening rush hour, diagnosed problem and gave me an estimate in a timely manner and fixed Jeep quickly. Excellent service and professional customer care.Thank you ?Service: Car towing
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May 2023 by Jesse Sarver
Awesome staff, polite, professional and honest. Front desk lady was very helpful and upbeat. Smoothest visit to the auto shop I’ve ever had.Service: Tire change
