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November 2023 by Nicolette Reed
My son with long hair was not treated with equality. He received a dry cut with zero effort. Stylist didn’t read appointment notes or seem to care.
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May 2023 by Adrianna Gonzales
Will never recommend! Firstly I scheduled an appointment online when we arrived there were two lady’s at the desk they acknowledged us and did not say a word. After 30 seconds one of the employees ask me “you have a appointment?” I said “Yes”. She looked over at the other employees next to her and asked her “ can you do it?” She replied “No I have to go on break”. They went back and forth how they were not interested in cutting my hair but after a bit one employee looked over and said “ you can take a seat I have to change” we waited 3 minutes while the employees walked around doing nothing. We left before we received service because personally if you have poor service you don’t deserve customers! Surely JCPenneys salon is not worth anyones time.Service: Hairstyling
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April 2023 by Rita
Service was great Ashley did a great job on my color and style would definitely recommend.Services: Hairstyling
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October 2022 by Angela Kalstrom
Made appt online, very easy and got in quickly. I really needed a change. I wanted to go shorter. I was nervous because I no longer know anyone at the salon. I took a change and booked with Cheryl Doss since she was available within the hour. I went and showed her what I wanted in a few insta pics. She said she thought that my would hair would look great with the style I showed her. I also wanted gray coverage that I could out grow my gray. She knew exactly what to do which I was so grateful for. Now only if the end result is something that I like??? I LOVE MY HAIR!!! I have not had this kind of hair cut before but it is exactly what I wanted without knowing that was what I wanted!!! Love the color and style. She even thinned out my hair with a razor. I haven't had anyone do that in years. Looking back the ones that did always gave me a awesome cut! So happy I met her she is easy to talk to and made me feel very comfortable with what she was doing!!!Services: Hair coloring
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September 2022 by S D
If you have hair, you MUST go to Renee Jones. She did an amazing job and I absolutely love my hair. She will now be my hairstylist in the future!!!
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August 2022 by Janet Ewing
Gwen does such a great job on my hair. I only go to her. She is also a very nice person.
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July 2022 by Henry DuRocher
Made an appointment online and got a call half hour before that they were actually booked and couldn’t see me. I rescheduled for the next day and the stylist was very nice. I believed she did a thorough job but when I got home, I double checked and found many more bits that needed to be cut off to even it out. Very upset about this.
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June 2022 by Meryl DUVIELLA
Take your money! Then the highlights and dye broke my hair!No more!!!Service: Hair coloring
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January 2022 by Adriane Tasco
Ashley B. (Roanoke, Va) always does a fantastic job! Professional and listens to her clients
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April 2021 by Kelli Long
I called last week for my appointment to get an eyebrow wax on 4/12/21.I was recommended by my coworker to see Ashley. when I called she was the one to answer the phone and stated she could see me at 5:45 on Monday 4/12/21. I had to rush out of work to get there and the lady there said she had left for the day and she does not work on Mondays. well she scheduled it, took my phone number and name and my info was not even in the system. I was highly disappointed as I am going on a trip and needed it done. The lady there doing hair said she could do it in about 20-30 minutes but i didn't have the time to wait. I was highly irritated that I rushed all the way over there for no one to know what is going on and whoever took my information dropped the ball so I wont be going back.
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November 2020 by Sonya Blankenship
I LOVE TERESA SHE'S THE BEST AND ONLY GOOD HAIRSTYLEST IN THE BUILDING WOULDN'T LET NOOO ONE ELSE TOUCH MY HAIR WONDERFUL LADY THE BEST EVER????????
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June 2020 by Laura Mericle
I went in for a toner on my blonde hair and some bayalage like blending to my roots. He pushed the idea of blending using brown instead of lightening to add blonde, even though I really wanted more blonde. Okay, whatever. Then he did the brown, it is so uneven and patchy. It looks disgusting. To top it off, his toner made my hair brown/gray. My hair was blonde when I went in. I only needed some of the golden color toned out. I’m completely disgusted by what my hair looks like after coming to this salon. Will not be going back.
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March 2020 by Melissa Lamonde
So I’m speaking about the salon right now. The manager there is absolutely amazing. She is friendly, along with the rest of her staff. I went there as a walk in and she got me in the same day. And did an amazing job. I went there looking for someone else who did my hair last time and was thankful that he was off. I believe her name is Rene. Excellent service. I can’t get over how great of an experience this was! I’ll tell everybody about the salon and how professional all th
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January 2020 by Ellen Honeybuss
The salon is excellent. Holly is A-1! Love seeing her. She's very personable.Also knows what she's doing! As for the "store employees". some... "need work". This morning I rang the bell to get in as the store had not opened yet and I hear some employee "with attitude" on their walkie talkie saying "whoever ringing that bell gonna have to wait" I guess all the $$$ I've put into Penny's through the years hasn't made them thousands enough. STAY CLASSY J C PENNY STAY CLASSY!
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November 2019 by April Hickenbotham
Renee is a wonderful hairdresser and manager for Roanoke VA