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February 2024 by So over it
They were so nice. I got there first thing in the morning so I had no wait getting my inspection done. They also were so nice the day before when they did my mother's car. She is now their new customer. Ryan is so nice and goes way beyond. We will definitely go back
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February 2024 by Kady G
Do not get inspection done here.
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February 2024 by Don Robinson
Super service. Very attentive. Detail oriented. Saved me ten bucks. I’ll be back.
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February 2024 by Carnivore Grandma
We had our state inspection done here. They were very courteous and fast. We were very happy with the service and friendliness of the staff. We will be repeat customers.
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January 2024 by Rob van der Gulik
Got oil changed, which was great.I got asked if I wanted my headlights and windows cleaned as it is winter and they were quite dirty. This is quite a normal service to provide in Canada, included with an oil change. I said yes and they put some spray on my headlights and did not clean the windows. The spray on the headlights cost me $50, which I thought was quite overpriced for something we get for free in Canada. Not too impressed.
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December 2023 by Jason Wheeler
When my wife told me the woman charged her for the car being one quart of oil low at the time of the oil change I couldn’t believe my ears! Unfortunately, my wife didn’t catch this, but they drain the oil and use the same amount to fill it back up!!! How many other people are falling victim to this!?
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December 2023 by Chad Harrold
If you have half a day for a 15 minute state inspect, it may happen. Arrived and had 3 people getting inspections before me. I was told to take a seat and it would be about 30 minutes and someone would be over to get my information in a moment. After an hour I cornered someone to ask about where I was in the que and was told I now had 2 people in front of me. So there is a total lack of customer service and incompetence of inspecting as I watched two other “mechanics” play on their phones the entire time I was there.
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November 2023 by Kathie Lanier
If they spent more time working than talking and smoking the this wouldn't be a bad place. But when everyone is standing around instead of working on your car and the only other persons car for so long you end up waiting while they are goofing off
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October 2023 by Randy G.
I dropped in for a routine oil change. When I pulled out 20 minutes later, my engine oil light came on and the car started knocking badly. I immediately returned. They changed the oil again and said there was nothing more they could do. After 3 weeks and almost $5,000 of repairs, the regional representative will not even respond to my emails to discuss what happened. DO NOT USE JIFFY LUBE!
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October 2023 by Road Runner
Went in for a State Inspection today and was told it would not pass because I needed to replace the power steering rack that was leaking fluid and needed a rack and pinion boot replaced too. Cost: $939.00. Took the car to the mechanic who usually works on the car because to my eye the damage did not look like normal wear and tear. Just got off the phone with my guy and the report is that just the boot cover is torn and needs replacing and oil was from a loosened clamp valve. Gotcha. Never putting any of our cars in a Jiffy Lube anywhere.
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September 2023 by Rebecca L
I have gotten my cars inspected and the oil changed at the Franklin Road location, I have gone to this location since my husband and I moved to Roanoke. I have trusted Jiffy Lube for many years. It was convenient to take our cars to them since my husband was in the US Navy. This location is great. The staff does change often except for the Inspection staff. The inspection lady is great, unfortunately, I can't remember her name. Thank you all for everything you do.
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September 2023 by Amanda Morris
My car has had all kinds of things go wrong lately and Carl has been incredible Ryan and Stefanie have all been so helpful. I'd recommend them to anyone.Services: Auto engine diagnostic
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August 2023 by Debbie S.
they put the wrong spark plugs in my car among other things.
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August 2023 by Dennis Bost
Got a quick brake fluid change, +/- 30 minutes without an appointment. Great service by Ryan and the team members.Service: Brakes
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July 2023 by Danielle Buchanan
This Jiffy Lube is phenomenal! Our car had some issues during our trip up the east coast, and this team was friendly, fast, and knowledgeable about our vehicle. They were able to fix the issue and get us back on the road quickly. Car trouble is never great, but I'm glad we found this team to help us out. These folks are experts, and friendly, too!