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March 2024 by Bud Folden
Excellent service and attention to detail.I was greeted by Samantha and shared my story. Samantha was very helpful and knowledgeable in my quest.I highly recommend Kay Jewelers in Valley View Mall.
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March 2024 by Katherine Crews
Samantha did an excellent job inspecting and cleaning my precious jewels and helped sale and additional piece to add to my collection!
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February 2024 by Penny WD
Taylor was very helpful, explained information. Overall very caring about me as a customer.
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February 2024 by Kelsey Cole
Taylor is wonderful to work with. I had an issue with my purchase and they resolved it 100% to my satisfaction.
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February 2024 by Jeremy shorter
She was great to talk to and was very helpful thanks again Samantha
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February 2024 by Tina Dressler
Kellie was super helpful to look up my lifetime guarantee on my necklace. It's so reassuring to know you have that protection on your jewelry if needed. Way to support your customers Kay Jewelers❣️
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January 2024 by Michael W
Samantha & Taylor were great to work with and had made the purchase and process thereof an exceptional experience.
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January 2024 by Daniel Brown
Samantha wasextremely friendly, kind, and highly knowledgeable. She was expedient to assist and get me exactly what I needed.
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December 2023 by James Freeman
Haley was very professional and was attentive to what I was looking for.
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December 2023 by Chris Scott
Elizabeth is the best. My wife seen something on monday she liked. Wanted to get it for her last min for Christmas. Called and found it was only online. Elizabeth went way out of her way and took the time to find one in a store. Worked with me over the phone to purchase it, and had it by Wed.!!! Now that is customer service! She is best and helped with being Santa!
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December 2023 by Richard Kroll
I don't have words for great customer service and friendliness that I received from Elizabeth and Haley. If I have to go shop again in the busy hrs of Christmas, I'd want to surround myself around these two professional women. They are awesome!
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December 2023 by Michael Roberts
This place is terrible. The engagement ring I bought my (now) wife is a joke and I paid A LOT of money for it. The diamond fell out on our wedding day. We had it replaced and now the entire diamond, set & all had broken completely off. They act like it kills them to fix it and you will wait at the counter at the store for long periods without even acknowledging you. Im actually standing here now and they continue to walk right past me. Nobody is yet to acknowledge Im even standing here.
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December 2023 by Bobby VanOver
Haley was awesome. She helped me find the perfect guft without leading or pushing. Great service and a beautiful product that I know my girlfriend will love.
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December 2023 by Gail Payne
The service is always the best when I visit Kay's at Valley View Roanoke! Haley is usually the one to help me and she always amazes me with excellent service as well as her knowledge of the pieces.
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November 2023 by Sir Mikey
Haley was a big help today. She helped me find a watch for my lady, and gave me insight to deals and programs the store runs!
