Kroger Pharmacy in Roanoke, VA, is committed to promoting healthier lives through a range of services. The pharmacy offers vaccinations, medication management, and health advice, along with convenient online tools for prescription transfers and refills. Recent reviews highlight a mix of experiences; while some customers appreciate the friendly staff and excellent customer service, especially from the younger employees, others have faced challenges with insurance acceptance and long wait times. There have been reports of persistent issues with prescription readiness and long lines, prompting concerns about management and staffing. However, improvements have been noted in 2023, suggesting that the pharmacy is addressing previous operational problems. Overall, Kroger Pharmacy aims to provide valuable health services, though customers may encounter varying levels of service efficiency.
This Kroger is the BEST in the Area! During the Covid era they struggled but they know me and my Wife by name when I come to pick up our Medicines! Thank You Kroger Pharmacy team at Valley Gateway! Your team is the BEST! Ronnie Hall & Ethel Webb Hall
November 2023
I was there by appointment for shots just to find out they don't take my insurance anymore. The man in the pharmacy was very friendly.
October 2023
Worst pharmacy experience I've ever had. Will never use them again
