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March 2024 by Alan John
3/2, 2:15pm I was verbally provoked for no reason by the self checkout female employee wearing a mask that looked like an animal face. Please replace her.
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March 2024 by Rob
Nice people, well stocked today.
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February 2024 by Monty Riggles
Shopped here many times. It is a super busy store so parking in a tight parking lot can be very tricky. They have refreshed the interior and now it is better laid out but still so cluttered and claustrophobic.If you don't mind a little bit of chaos, the staff are nice, everything is clean, and there are lots of food options such as a salad/olive bar.
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February 2024 by Maddie
Best customer service ever the man that always helps check out me and my boyfriends items is always nice and helpful and anybody else that has before as well and this location has the best selection on things definitely my favorite Kroger!
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February 2024 by Rd Moore
Nice people work here but the manager is rude and hateful to staff and the people that shop there
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January 2024 by Robbie Sirrine
It's a Kroger
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November 2023 by Key Key
Justice for Muhammad. They need to fired that manager
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September 2023 by Braxton Williams
My grocer for 20+ years, recently it's gotten so bad, I'm taking my business elsewhere. Zero checkout lanes open 2 weeks in a row, and we've a big cart of food. Self-check scanners malfunctioning, sale prices not loaded on scanners, requiring attendant to fix, self-scanner today froze, so we had to use another scanner, staff poorly trained blocking aisles constantly, their picking carts parked diagonally, oblivious to shoppers. The aisles are full of personnel stocking shelves who could be cross trained to man checkout aisles in a pinch. Come on, Kroger! We deserve better, you WERE better. The new store décor is worthless if your service sucks. And BTW, what's with no frozen OJ for 3 months! There's a small space for it, but zero OJ! Time for a change in management?
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September 2023 by Sue Engvold
Second time in as many weeks- no cashiers open at all. Unfortunately I’m in a scooter due to a broken heel and self check out isn’t an option with a full cart of groceries .This was at 10:00 am and an employee said there was no staff available. Really? Also recent redesign put the scooters lined up one in front of the other making getting them out very difficult. ADA not a consideration? Do better Kroger. Food Lion is nearby and always has staff.
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September 2023 by Vicki Lovell
Customers who use Kroger pickup for the first time need to be aware that Kroger will not honor the $15 off for first time pickup if the store is out of items you ordered causing your total to be less than $75.00. This happened to me over the past week. I’m a new resident in Roanoke VA and, because my total was under $75 due to products on the weekly flyer not being in stock I am not eligible for the first time pickup credit. Unbelievably, I have corresponded with Kroger customer service several times over the past week and they continue to make excuses for not honoring the pickup credit. These people have worked 10 times harder to keep from paying the $15 than if they just did the honorable thing when I first made my inquiry. The Kroger customer service is horrendous. Never shopping there again.
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August 2023 by Addykins M
There aren't words strong enough for how much I LOATHE the remodel! ? I can't find anything now! It wasn't broken - why "fix" it?! This was literally the only Kroger I liked shopping at because the placement was easy to find and made sense - now it's a cluster ? I'd give it less than 1 star if I could. Just stop changing stuff that doesn't need it!!!!
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June 2023 by Chad Mays
In and out quickly. Half of the staff is friendly and helpful, the other half would let you aimlessly wander all day before being bothered. Clean location and seems to be well stocked. It's a good location and certainly recommend ove the Tower's location.
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May 2023 by Matthew Sink
Would be a better experience if every pickup/delivery order I placed didn't have something already rancid/rotten by the time I have it in hand
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May 2023 by Jerome Davis
Store was fully stocked and had a whole lot more: i.e. 12 verities fresh susi for pick up.
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April 2023 by Cyndi Chambers
I am, unfortunately, a former employee. I used to work in the cheese shop. I needed an Irish cheese for my recipe, so I came here knowing they would have it. I have never been so disappointed in my life. No cheeses cut for the customer to purchase. Definitely a fall from grace since I worked there. They also has a standee with candied fruit stating it was 50 cents. I go to check out and it rings up full price. I had to have the self check out worker fix it for me. The shelves were empty and no one there to help. This store has definitely gone down hill since I worked here. Will go somewhere else before I shop here again. So sad.