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January 2024 by Austin Francis
Got in contact with Dujuan and Randy online last week to inquire about a Raptor they had for sale, offered them a trade in and sight unseen they estimated a fairly accurate trade value which was confirmed after they inspected it in person. They didn't try to hide anything, had the truck ready, washed, and waxed out front and had me driving home in it the same day. If I plan to buy another vehicle, it will definitely be through them.
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January 2024 by H D D
No complaints with this dealership. Treated me fair. Very honest with me when servicing my car. My only complaint is that the ford escape I bought, was a piece of junk. The engine has a coolant intrusion issue that ford knows about, that ruined my motor, and they will not fix it, because the warranty ran out. No more fords for me. My first, and my last.
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December 2023 by Blue Ridge Musky
Got me right in for routine maintenance . I was a new customer and they saw me the next day after calling. Great facility and fast turnaround and they have a great young lady named Shelby working as service advisor - pretty awesome Ford Dealership / Service Center
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December 2023 by Steve Harn
I just purchased a 2020 Lariat and I truly enjoyed my experience . Tatiana and Glenn made this happen. Very professional and courteous. I would buy another car from them. Steven
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December 2023 by D. Harris
I scheduled an appointment for 10:30AM, 2 weeks in advance to have a car I was considering buying inspected. I received no communication that anything was wrong before my appointment. When I arrived, they informed me that they did not have adequate staff and they would not even start on my car until around 2:00PM. I have no doubt that if I were over 3 hours late for my appointment with them they would’ve canceled it. It is beyond unacceptable on their end. In the end, I simply had to take the car back to the seller as they could not wait so long. I wasted an entire morning dealing with this.WORST service/ experience I have ever had!!!
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October 2023 by Richard Crigger
Just bought our 6th vehicle from Magic City Ford. My wife refuses to go anywhere else. Pome and Glen bend over backwards to make sure you get the vehicle you want and are happy with it. 6 times so far and we haven’t had a complaint. Pome and Glen are the best!
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October 2023 by Brex Shepherd
Magic City has done all of the service since my truck was new; I purchased it from the original buyer. Magic City did the oil change and did not put enough oil in the engine. 4000 miles later, my engine is destroyed. With no indication of an oil leak, and no indication that it is burning oil, Michelle still claims they did nothing wrong because I can’t prove that when they changed the oil that they did not put enough in it.She cannot explain how I could have ended up 3.5 quarts low with 1000 miles still left to go before my next oil change is due. There are zero oil leaks and zero smoke indicating that it is burning oil. There has never been an oil consumption issue in it and she has no examples of other trucks that are the same make/model consuming oil like that, yet her claim is that I must have had an oil consumption issue. Since it has 94,000 miles on it and is not under warranty, I’m stuck.There are other issues as well such as rude service advisors. Michael was ours. On one occasion when we dropped it off for service, the truck was ready on Thursday but we never got a call. I called the following Tuesday to inquire about what was taking so long and Michael said he forgot to call me. I could really go on and on but this place sucks. I’ve always driven Fords but I would never buy anything from Magic City ever again.My employer provides Ford vehicles for us. We’ve had numerous issues of having our fleet serviced at Magic City for recalls only to get the vehicle back and find that they did not fix the vehicle. Seriously, steer clear of Magic City Ford.
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October 2023 by Google user
Just bought our 6th vehicle from Magic City Ford. My wife refuses to go anywhere else. Pome and Glen bend over backwards to make sure you get the vehicle you want and are happy with it. 6 times so far and we haven’t had a complaint. Pome and Glen are the best!
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September 2023 by Sarah Hambrick
Randy and Glenn were fantastic to work with! They both are very knowledgeable about all of the cars on the lot and I did not feel pushed into purchasing a vehicle. They made the buying experience very quick and easy and even delivered my car at my convince. I would highly recommend working with them to purchase your next vehicle.
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September 2023 by Jessie Dwyer
I have nothing but good things to say about working with Glenn at this dealership! He is responsive, respectful, and incredibly helpful. He worked with me at every step and through every question and request that I had, while also finding a car absolutely perfect for me, that I never would have even considered or thought twice about on my own. Oh, and did I mention it was wayyy under my budget? Above and beyond, truly. Thank you so much Glenn! If you're in the market, give him a call!
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September 2023 by Laken Autumn
I went in looking for a reliable but affordable car, and got the best deal thanks to Glenn and Pome. were great helping me do so. 2014 Chevrolet Volt, 68k miles, no recalls, clean both inside and out, and saves me gas. Adam helped me out with getting a warranty for a great deal as well. They were very kind, honest, explained thoroughly, and made it a very easy process. Thankful for their help!
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September 2023 by Monique Loving
My first time here and it was amazing! They were very efficient and informative. I got what I needed done and they found a bolt in my tire! I come back this week to get my tire they ordered for me. I will definitely come back again Instead of driving all the way to Harrisonburg! Thank you, you guys!
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September 2023 by Mark Nunez
Honest and helpful. Frank has been great and handled my frustration with professionalism. I purchased a certified used Navigator in CT and they did not disclose that the vehicle had a front end collision (and poor repair job) prior to purchase. Magic City was able to point out several things that showed repair and I’m very thankful for that.
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September 2023 by Carrie Smith
Randy Bivens (Sales) helped me while I was looking for a newer vehicle. He showed me a 2022 Ford Edge with under 200 miles on it. She has a lot of features new vehicles have and a lot I'm not sure how to operate yet, but I was sold on her. I asked for a few things to be done if I bought her and after a brief discussion, the general manager said done and we shook hands. Randy has been great to work with and I would recommend him to anyone looking to buy a vehicle. Adam Garwood (Finance) was patient and helped me through the paperwork. The last time I went to buy a vehicle, Billy Craft Honda group wouldn't talk to me without my husband present. Magic City Ford made me feel welcome and appreciated.
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August 2023 by Rachael Miner
I scheduled an appointment about a week in advance to have a state inspection done. When I arrived everyone was friendly, they warned me they were a little backed up and it would probably take around 90 minutes so I opted to wait at the dealership. While I waited several employee came to see if I needed anything. My vehicle was done in just over an hour and they washed and vacuumed the driver side out, which was super nice. Overall, I am happy with how I was treated and the efficiency of their service. I will be back to have my regular maintenance done.