-
February 2023 by Toni L.
I have a brand new F150 truck that has several recalls on it....cannot get it fixed because they can't get parts. So my truck is dead now...won't start...was going to have it towed to Berglund and called ahead. "Brooke" in service told me I could have it towed there but they cannot look at it for "weeks". I asked about a loaner which is guaranteed with my warranty but they have to loaners available. She was one of the rudest people I have ever dealt with. Will not be going back there for anything. Do not recommend them for anything. What good is a warranty if they can't service your vehicle??????
-
September 2022 by Seth S.
There is no other choice for Lincoln specific needs. But it takes forever to get your vehicle serviced by them. Even with an appointment the car sat for days. They just need more people working on cars or something. My experience took so long and was quite inconvenient.
-
February 2022 by Jacob K.
Ford Has Won Me Back!(see Ethan in the service department)I purchased my very first new vehicle from a Ford dealership in northern Virginia - one of the proudest moments of my life honestly. After the first 12 months, recalls started popping up, and the dealership would schedule my appointments, then not perform the service, THEN mark it complete in the system... They would talk me in circles on the phone, meanwhile my brand new Explorer (2020 with ~20k miles) is running like it was built in the 90s... this went on for just over 8 months and never got resolved by them.... Hopefully someone can relate, unfortunately you understand how irritated I was and done with Ford... or so I thought.Fast forward to me needing to move to southern Virginia for work, I booked an appointment with Magic City and get this:- they actually listened to my problems- they cared about how much this vehicle means to me- they got me in in a timely manner- they actually know their recall techs and were able to give me an accurate timeline- during my vehicle's stay, they called me with a status update DAILY(shoutout to Ethan! go to him for great service!)- they returned my vehicle AHEAD OF SCHEDULE in "like new" condition, and all of the issues were actually resolvedI am very happy with Magic City Ford and plan on using them for as long as I live in the area. An automobile is a big investment, and Magic City doesn't take that for granted.
-
January 2022 by Nathan R.
Went to Magic City Ford because I had a bad experience ordering a new F-150 ($66k) at anther dear and told this to the sales representative. He was emailed the specs and I wanted to come down to see if they had the color and similar build before giving the go ahead. They did not so I told the rep I would drive to another dear to look at the color and let him know within 24hrs to process my request. Sent him and email that night, no response for 5 days so I resent him the email again. The next day I get a sorry I was busy and he asked for the specs again. I did not respond because I was mad and the next day again he said he found them.Pretty sad that this is a done deal but can't find a dealer that cares about customers at the height of their best 1.5 years of sales, because of supply issues. This truly shows their colors and how they "care" about their customers. I guess third times a charm, onto another one.
-
December 2021 by Steve S.
UPDATE: 9 days ago, after waiting over a week to see if Ford would help out on rebuilding one of their engines at 70K miles I had the service advisor go ahead and order parts. She told me it would take a week, a few days to get everything and a few days to complete the repairs. Fast forward 9 days to today and apparently all their technicians decided to take off work until after the 1st. So now it's at least another week. Did they not know the techs were off this week? They took possession of my vehicle on November 29th, 2021 one month ago.
-
December 2021 by Ed G.
First, the sales department at Magic City is awesome. That being said, after purchasing my first new vehicle from Magic City this summer, I had to take it in for a 'recall' this morning. I received the letter advising to call and setup my appointment a few weeks ago, so I did. When I arrived this morning for my scheduled service appointment, I was advised that they needed to order the part. My question was, "Why didn't they order the needed part when I scheduled the service!?!?" It appears that I just missed a morning at work so that the service person could look at my mileage. This seems like a BIG waste of not only my time, but theirs as well. And on top of all of this, not an apology. All I received was an "We will call you to schedule your service (again) when the part arrives." Makes me really iffy as to whether I would buy another vehicle there.
-
July 2021 by Beth S.
VETERANS BEWARE! Went online to find my new ride. I have good credit and down payment, plus a paid off trade it. Found the car and messaged this company. Was told the price was 34,299.00 Went to Ford motor credit and got my approval. Next day went to place a deposit on the vehicle, they raised the price by $5,0000 and said they don't do any Military incentive, and said not to use Ford Motor credit and wanted to run my credit again. NOT HAPPENING! Left upset but composed waiting to see what upper management had to say about this shady deal. Got email today, Still trying to rob me. Don't get me wrong, I know they need to make money and pay their employees, but don't be shady and slimy about it. I have all documentation window sticker, Text messages and even emails confirming on price only to do a switch once I got there. I beg you please don't use this dealership. The care nothing for there veterans and wasting people time. We went to Berglund Ford, and paid EXCATLY what they quoted me! HORRIBLE ESTABLISHMENT!!!!!
-
May 2021 by Joel P.
I wrote the following yesterday...Well damn, I'm a little disappointed with the service department at Magic City Ford...again. I made an appointment online 2 (maybe 3) weeks ago for a service tomorrow morning (5-5-2021). I went to drop the truck early and was told there was about 20 trucks ahead of me and they don't know how long it will be before my truck gets looked at. I wonder if these 20 trucks were also ahead of me 3 weeks ago. I was also told that they lost a mechanic a couple of weeks ago. I think this was the same thing I was told 2 years ago when I brought my truck in. Logistics people...learn them! I think it's time to trade up to a Chevy.
