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March 2024 by James King
Came out to this location to do a drug screening for a job, drove 45 mins out here to do it and wasted my time and gas getting out here. Was told I would have to come back tomorrow. Explained to the lady it was for a job and had to be done at a med express , could she work me in please as I. Needed it. She said she didn’t make the rules asked for a supervisor and was told that they didn’t have one there. Was told that the lady that does drug testing was getting ready to leave and I would have to come back. If I could rate half a star I would. This place sucks. Don’t recommend going there.
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March 2024 by misty hatter
Made an appointment and was told they don't do the lab work I needed there. Said I needed to go to ER. So when I go to the ER they said that not only can urgent care do a basic thyroid test, they should have. Not only did I have to wait in the ER for five hours, I also don't think I should have been sent to the ER wherepeople are dealing with life and death emergencies. It just seemed like the lady (African American)up front did not want to deal with me.
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March 2024 by Antijuan Love
The gentleman at the check in counter was very helpful and worked me inz
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March 2024 by Tikki
Came here for a pre-employment drug screen and it went well. Checking in was straight forward and the nurse who conducted the urine test gave clear step-by-step instructions so the process went smoothly. I did make an appointment, which I would recommend others to do if it’s not an emergency.
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March 2024 by Cathy Zanella
Highly Recommend! I did the virtual appointment because of pink eye and really couldn't drive to get to the office. It was fabulous! Very efficient!
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March 2024 by Siera dettrey
This location is horrible. And very picky . I'm positive strep my oldest son is positive strep but this location refused a virtual appointment because they couldn't test. Even though two house hold members are positive and he has all the symptoms. If your doing virtually ask for a different office!
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January 2024 by Paula Murray
I went as a walk in and they said by appointment only. There's a sign says walk in with out the time listed. I'm very sick and they wouldn't see me. The Ladies up front very hateful not kind at all. If they wanted to they could of seen me.
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January 2024 by Doris Cox
I like that you can schedule your appointment on line. Was quickly checked in, called back, tested and spoke with doctor. All within 30 minutes. Thank you
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December 2023 by Larry Britton
My experience with the nurse and doctor were very pleasant and professional for my CDL physical. I did have 2 issues. I called to get the hours of when the CDL physicals would be conducted. I was told the times but not the fact that I had to have an appt. I arrived the next day and was told they were all booked and no openings until 10:30 the next day, requiring me to leave work a 2nd time. The doctor asked for a statement from my pc doctor. My GP doctor wanted the name of the CDL doctor to address the letter too for privacy. I called back in and the lady answering the phone refused to give me the doctors name. Just told me they don’t do that. My GP doctors nurse then called in and got the same response. I felt this was somewhat unprofessional.
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December 2023 by Terri Hogan
Never knew you had to have an appointment for an urgent care facility. They have a sign that says Walk In but when I did they asked if I booked an online appt. and when I said No I was told they were booked for the rest of the day! This was before 3pm. There were 2 people in the waiting room!!! What gives??
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December 2023 by Sharde Grinder
You are required to have an appt even though it’s called urgent care. Waited in the waiting room for 1.5 hours, while it was empty, because of the need for an appt. Then they couldn’t find my insurance even though the next urgent care that I went to could. Don’t waste your time.
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December 2023 by Nicole Davenport
It was so convenient to book a virtual visit. The staff were all very polite, helpful, and professional. Only issue was we couldn't hear the doctor during the video call, but she kindly talked to us through the chat feature. Thanks for getting the prescription in so fast as well!
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December 2023 by trisha songer
I do not recommend this facility. It's called Medexpress, yet they only do by appointments, and if you make an appointment you still sit in the waiting room 2hrs after your scheduled appointment. I was even at the facility 30 minutes before my appointment to check in. I spent a total of 3 and a half hours in a facility I was forced to make an appointment for. I should have just gone to the ER, I would have sat just as long or shorter time. If you need medical attention, I recommend going to the ER or another urgent care facility.
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December 2023 by Renée Carr
They recently have implemented an appointment based system which would be great if it actually worked. Made an appointment for 10 am , showed up at 9:30 am couldn't be checked in until 9:45, and didn't even get called back until 11:15, 2 people that walked in after I did were seen before me! Middle aged white lady with blond hair at the front desk was very short and passive aggressive. Lately it also seems like the staff don't care anymore, the nurses and doctors aren't thoughrough. The doctor told me he didn't hear any wheezing in my lungs when you could clearly hear it everytime I breathed out. He didn't ask me any questions when he entered the room, he just listened to my breathing and instantly said I had a cold. The entire vibe just seemed like he wanted to get done as soon as possible, which is funny considering how long I ( and others ) were sitting and waiting to be seen. In the past, it always seemed like the doctors and nurses asked all sorts of questions to find out what was wrong, and they actually cared, but not anymore.
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October 2023 by Carson Lilly
Came to this medexpress on a Tuesday. Told me they had no availability to see me, meanwhile there were only 2 patients in the waiting room. Made an appointment for Saturday and they told me they couldn’t complete the test I needed done. Would’ve been nice if they told me that when I was there on Tuesday after seeing my paperwork. Do better.
