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November 2023 by Jasmine Jay
Came out to a flat tire before a road trip back home. Great service! Every other place in the area had a 3-5 hour wait for a tire patch. This place had me in and out in under 1 hour. Very quick and efficient!
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November 2023 by Milton Puriefoy
Safety inspection...no drama I take care of my vehicle and didn't expect a problem and none were cited!!!
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November 2023 by Titania Hale
When I took my car up there! They told me I needed front and back breaks! So they gave me a failed inspection! Too to the Kia dealership! Turns out I didn’t need no breaks! I wouldn’t never take my car back there again!
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October 2023 by Joshua D Collins
Just went to Mr Tire today after calling on Friday a few days beforehand the good of appointment for putting lower control arms on my car I go to drop it off today and they tell me that they don't have me in the system for an appointment and then they told me as well on Friday that it was going to be 494 and some change to put the control arms on and then they're telling me that is going to be like 8 or 900 bucks today when I dropped it off I will never go here again because whoever picked up the phone told me the wrong price order just trying to rip me off and then they didn't even put my appointment in the system and now they're telling me it's going to take like two or three days just to do this when I've been to other shops and it took them only about four or five hours for control arms and it cost like $300 if I brought the parts with me or was going to be about $600 if they had to get the parts that was with alignment and labor
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October 2023 by Johnny Lawrence
Rip off done a 4 wheel alignment when I asked them for only a 2 wheel. Cost over 100$
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September 2023 by Commander Waffle
Was told my car passed state inspection only to get home without a pass sticker then went back and was told it failed cuz not only they wouldn't put it on their lift but the reason they didn't is cuz they heard a CREAK?!!! Also told me it was dangerous to drive even though I had driven states away with it and had it previously been on a lift, but was basically told that's not how we do things in Virginia. They also charged me before telling they did basically nothing.So basically if u want a place with inexperienced "mechanics", have smoke blown up your butt and be basically scammed for little to no work done then come here. DEFINITELY WOULD NOT RECOMMEND! Also changed their response from to contact us to thanks for your opinion, shows they really don't want to resolve anything.
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September 2023 by Audra Drury
Great customer service and good pricing. Will definitely return when needed and highly recommend.
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August 2023 by Amy Oakes
Top-notch all around!! They do great work at fair prices and their customer service is always on point. I use them for every service my car needs knowing I'm in good hands.
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August 2023 by chris mitchell
Look, these are nice people to deal with and they were the only shop to help me years ago when all i needed was a tire thrown on a rim off vehicle but, being nice doesnt fix your vehicle.Girl had been starting to get skeptical of a few things as she was a regular so I took both my vehicles down to scope out what was going on.After what seems like some miscommunication between the desk and the shop I declined on a few things I had asked for. There seemed to be no sense of urgency for a drop off pushing that decision as well.The techs seem to be in a hurry pointing out the quickest thing to tell a customer without actually looking at the problem. I asked for an evap smoke test, they told me it was the solenoid i had just put in and if they had looked back just a little bit they would of seen a line pulled out just enough to be leaking and then they didnt put the engine cover back on correctly, left it just sitting on top. Popping in the front end, i knew about the steering shaft but the sound was on the right front. After giving them full description of the parts replaced, the steering wheel no longer rattles but it was popping again even before leaving the lot like there was no test drive to verify the issue had been resolved. Slow leak in a tire, noticed it pulling to the left, they had left the tire at max pressure and then couldnt even put the valve cap back on. This goes along with something simple as a grease job as i had to go back over that as well missing everything you had to reach over the skid guard for. Simple things that even a non mechanical customer can check.Vehicle 2 I didnt have as much done. Again asked for an evap test being able to smell fuel, they put 2 vacuum hoses on without smoke testing it again even after telling them its a good chance its the fuel pump gasket, evap light still on. You can only lead a horse to water so many times. Alignment, biggest pet peeve of any customer is a crooked steering wheel. Adding to this as Im just getting under vehicle 2 to service. Had them look at a parking brake for me and found my lower dash hanging down from where they didnt put ANY of the screws back in.Theyre good for a basic oil change and selling you tires, anything else I dont have the time to deal with myself i may be looking elsewhere.
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May 2023 by TJ Duke
Don't confirm appointments if you can't do them. Unprofessional.NTB was happy to make and keep an appointment, so maybe go with them.
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May 2023 by Kianna Meadows
The workers there are amazing. They are kind and efficient! One of the best around
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April 2023 by Brian J
Overfilled oil by more than a quart. Tires were checked and at correct pressure, when dropped off (measured cold) but over inflated by 8 PSI when picked up (measured cold, same outdoor temperature). This is the second time that oil has been over-filled and tires have been over inflated.
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April 2023 by Chase Ferguson
Wes and Dave - a great team. They communicated well this visit as they do with all visits. Have dealt with this location over several vehicles for many years.
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March 2023 by Riannon Rowland
Very friendly employees, super quick and reliable service, and I've never felt like they tried to pull one over on me. Trustworthy and straightforward!
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March 2023 by Kecia Conley
Wes was excellent - very knowledgeable; I felt like I was in good hands from the time I got there until I left. Will definitely return
