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March 2024 by Alisha Hutchison
I buy children's clothes and shoes from here
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March 2024 by Lexy Pat TV
Store doesn’t have good quality clothes, items were dirty some with animal hair!!. Prices are marked as high as brand new. I went to look for baby items I ended up at a retail store.
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March 2024 by April Aldrich
Absolutely horrible experience my sister was accused of stealing! She never left the establishment. Maddie berated her coworker for helping my sister then proceeded to be disrespectful to her coworker and publicly shame them. When my sister who never left the store Iapproached Maddie and told her that she was right there at no time did she apologize to my sister or her coworker. We will not be coming back to this store again. Go to the one by Valley View
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March 2024 by Cindy Good
Yesterday was my first and last trip to this store. I was traveling from Waynesboro to Roanoke for an appointment. I had seen their ad on Facebook. While the ad and store appeared great, that is where it all ends. First, the staff needs to attend classes on Customer Service 101. I found them to be unfriendly, rude and didn't even say thank you! They talked amongst themselves the whole time I was in the store. I overheard a phone conversation that if I was on the other end, I would not bother to come in. As far as pricing, you can go to Goodwill and get just as good infant clothing all day long for $1.00 and on Sundays you can get the previous week's color for $.50! If my daughter had not wanted a particular item, I would not have gotten it. In retrospect, I wish I hadn't. We had thought about making another trip. But better yet, I justified my purchase by not going back and leaving this review! In reading other reviews, I see others share the same opinions. Maybe the owner/owners and staff should take a few minutes to read your reviews. You may learn something!
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February 2024 by Sarah Godoy
I hate to say it but this place has gone downhill a little. The merchandise is very disorganized and somethings just seem like they're priced the same amount they would be brand new. I still find things I need at time but I'm starting to prefer the Townsquare store over them.
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February 2024 by Brandy Scott
We've been coming here for several years but the last two times the store has been going down hill. Its December and they had mostly summer clothes out. The shoes were filthy but high priced. Very disappointed with the whole experience.
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January 2024 by Kima Hashem
I’m giving two stars bc you maybe have 2 employees that are actually nice. I have given very nice, never worn items and sure you bought them but I never said a word, complained until today. I called the other store who said you normally buy dolls and one time your location did buy dolls from me but not today. My dolls are always clean and dressed, your “agent” today lied to my face, tried to act like I’m giving them a new tags Anthropologie dress for 2.18$ and then act like they don’t know what I’m talking about. Bc you act offended when somebody explains something you never heard of. Funny about a month ago a really nice educated young lady took the time to look through all my books and bought every single one, a lot from the SOHO center at UVA. In general I’ve always gotten this unfriendly feel from most of your employees, one of them even acts like a zombie. I get it’s a consignment shop but maybe update and read upon newer brands and updated goods and stop ? with the attitude like it’s an upscale boutique when you know it’s just average. If your employees actually spoke or said welcome I maybe would have bought more.All that stuff you diss is my nephews and nieces stuff and they deserve better than your lowball offers.That middle pic is me, Child model with My matching cabbage patch doll with Matching outfit(just perfect!!!)years ago at Blair…??? (maybe you can put me on the sign) once Upon a Time…I gave my stuff away to you but no more…There’s a bathing suit you dissed and no way are you getting my huge Carebear for 8$. Sold on eBay for 87$
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December 2023 by Christy Conner
Austin, the manager, is fantastic! Very kind and caring. The store is a good place to find things that are unique and of good quality. A big thank you!
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October 2023 by Roxanne
This used to be a great place to sell clothes. I was an adamant seller, sold to them 10 plus years and received good money back. Went today with a full basket of clothes, mostly brand new items. Received $8 for 12 items. This is not a place to take your clothes anymore. Over 15 baskets of clothes had not been reviewed. I think they need help. I’m hoping they do improve.
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October 2023 by Robyn
This used to be a great place to sell clothes. I was an adamant seller, sold to them 10 plus years and received good money back. Went today with a full basket of clothes, mostly brand new items. Received $8 for 12 items. This is not a place to take your clothes anymore. Over 15 baskets of clothes had not been reviewed. I think they need help. I’m hoping they do improve.
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July 2023 by Alyssa Underwood
Honestly if I could rate them a 0 I would! I brought in a basket of clothes in to sell today and we were told it would be 2 hours. So we shopped for school clothes for my kids and left to go eat and do more shopping. 2 & 1/2 hours later no text so we call and they say it’ll be another hour. So we find something else to do in the mean time and we get there an hour later. My boyfriend & his mother go in to check on it . When they ask the first girl says they haven’t had a chance to go through it yet & then the red head jumps in and says yes I did and it needs to be laundered. Most of those clothes were brand new and I had washed them twice before bringing them in! So I decided to take a look at the basket to see if I seen what they were talking about when I noticed they never even went through the basket at ALL!!! Everything was exactly how I put it in there! Had not been touched! I couldn’t believe it! And now reading the reviews I see it’s happened many times before, I will always being going to the one on town square from now on!
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July 2023 by Soul Journey - Morgan Rogers
Love the staff! They work so hard and are very kind and helpful. I’ve made money selling there, and have been able to stock up on newborn clothes…. To give an idea- I’ve paid about $50 for $400 worth of items, all in excellent/near perfect condition!
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May 2023 by Colleen Witt (Princess Colleen)
If I could leave ZERO stars, I would!!! Today I dropped off a medium size box and three grocery bags of clothes pulled straight from my kid's dresser, folded them nice and neat, and even organized by type (pants, long sleeves, shorts, etc) and my items were completely UNTOUCHED!! I waited for OVER TWO HOURS, ALMOST THREE, for the text that the staff was finished going through my items and never received it.As I was sitting outside, I noticed staff bringing in the items off the sidewalk and closing the doors, so I ran to the door before it closed and I would be locked out to go inside and see what was up. I asked about my items and the man behind the counter informed me "I think they were marked no sale". I asked why and he said "I'm not sure, I think something about freshly laundered." and repeatedly kept saying "I'm not sure" when I asked what that was supposed to mean.When I looked behind the counter, my items were still in the exact same spot that I left them. When he brought me the box, the items were still folded the exact same way, in the exact same stacks, with the exact same items on top, etc. The items in the bags, still folded the way I left them. Socks still matched the way I left them.I started pulling items randomly from the box and unfolded them and smelled them and they didn't stink or smell like cigarettes, had no stains, and were obviously clean and said "So, I need to go home, and wash clean clothes, and bring them back?" Again, he said "I'm not sure. You can try again." I informed him and the other woman behind the counter that this was bs and thanked them for wasting my time and not doing their job and that I would just take my things to the other location.Upon going through my items after returning home, I found 3 FILTHY shirts that I have never seen before, are brands my kids do not wear, and didn't even SMELL like my home or my laundry detergent bunched up & stuffed in the side of one of my bags....About 10 minutes AFTER I had already picked up my items and left, I FINALLY received a text that they were finished processing my items.... Well.. NO DUH. I ALREADY LEFT WITH THEM.Rude, unorganized, lazy idiots for staff! Can't even answer SIMPLE questions, and essentially refused to do their job, then put someone else's dirty clothes in my stuff to say that I needed to rewash my already clean items that were pulled straight from my kid's dresser. I literally walked in there with a $50 shirt on and $150 pair of shoes on myself, yet they are implying I would have my own children in filthy, ratty clothes....BEYOND INSULTING!!! DO BETTER!!!
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May 2023 by Cassandra Wheaton
Very unprofessional. I have came here to shop and sell for about 8yrs. This place has really gone downhill. I'm so disappointed. If I could give zero stars, or negative stars, I would.
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May 2023 by Michelle VN
Staff members are ALWAYS rude and ignorant and they make up their own policies/rules as they go along! I used to shop here alot when the staff was respectful, but now, it seems they drag in whoever they can hire off the street...I will NOT recommend this location to anyone, not even to my worst enemies...The staff they have now need to be replaced!! SHOP AT THE TOWNE SQUARE BLVD NW LOCATION!!!!
