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February 2024 by Heather Wilson
You can reach out to me if you would like to know more about my experience. But you don’t want the things I have to say posted on the internet. If I could go below a 1 for experience with staff, I would go into the negative numbers. Clothes are great.Edit: No one cared so here it goes.Sunday - 3 employees, no greeting, non stop sexual, foul and vulgar language, even a joke that I must be shopping for a child of mine, amongst themselves but loud enough for all the customers to hear. I’m 38 - your clothes look great on me, you should sell to whomever gives you business. Saw clothing that I wanted but I was so disgusted by the staff that I left.Came back Monday. 2 employees, no greeting, no acknowledgement at all. Grabbed the clothes I saw the day before. Stood by the register, waited, was completely ignored. So I walked around to the other side of the register, and stood right in front of them. Staring at them. Ignored. So I held up the item I wanted to buy and said can I check out?? I was given a glance by each employee, and then they went back to their conversation, and what they were doing, as if I didn’t even exist. So I said hello!! The female employee looked at me as if I was the rudest thing she had ever seen. The young man, said oh are you talking to me? I thought you were talking to someone else. MAKE IT MAKE SENSE!!!!! THEY DONT WANT YOUR BUSINESS YOU ARE A BOTHER, CLEARLY
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January 2024 by unknown person
My teenage daughters and I spent about 25 minutes in the store today. It was not busy, as they’d just opened. There were three employees. Two were sitting on the checkout counter with their feet tucked under them, playing on their phones, eating, drinking, and chatting. The other was ringing up the customers ahead of us in line. Nobody ever offered to help us. We realized should not have had to wait in line when there was another register open, especially when the two young ladies were obviously available to assist. One was talking about her nose piercing while putting her finger in her nose.
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July 2023 by Garmaine Jones (G)
The manager help me out with a very difficult return which he did not have to take that extra time to make sure I got my ? back
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May 2022 by Olivia Wilson
i’m rocking with pacsun
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June 2021 by Sadie Willis
Terrible experience. Came in after the mandate was lifted and was asked to put a mask on. Even after stating I have asthma and couldn’t breathe well so I had to get some fresh air. The man working forced me to check out and wouldn’t let me continue shopping even though I put my mask back over my mouth. After asking for my military discount he got an attitude with me and then when he bagged my things up and I told him to have a good day he threw my bag at me and didn’t say a word. Absolutely terrible staff.
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March 2021 by Hannah
i’ve been trying to shop here for awhile now and it’s been closed for a “lunch break” every time (no matter what time of the day it is).i finally had the chance to go the other day and i was never acknowledged by the employees. the whole time i was there i felt like i was intruding so i left. about 20 minutes later i saw the employees shopping in ulta so i guess that explains what they do during their 4 hour lunch break lol
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January 2021 by Terrence Walker
Arrived at the mall only to find pacsun closed at 4 in the afternoon for a “lunch break”. Wasnt back open till 530. Store selection was pretty weak/slimmed down, guys stuff was even less than usual. Strange behavior from employees. Hipster guy with the glasses smelled bad and was rude to my friend. I may end up never going back to a pacsun if this is what they’ve become... their transition to poser brands years ago shoulda been my warning I suppose
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September 2020 by Sharron Farmer
We drove an hour to valley view mall. While at the mall we decided to go to this store the last one before home. It was 3 o'clock. The employees decided to take a 1 hour lunch all st the same time. We were told to come back at 3:45. My granddaughter really wanted to go so we took her back only to find a long line to get in the store. Needless to say we had to wait. Someone please tell me what is wrong with this picture. What if that long line had been before their 1 hour all at the same time lunch
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April 2019 by Melissa Swain
placed order 12 days later still hadn't shipped and they didn't know why kept getting the run around. I don't reccomend them
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April 2019 by Misty Hall
Great place for swimming trunks
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April 2018 by Tylor Reagon
Great store, great employees, quality clothes
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March 2018 by roanoke urbexer
Place has sucked since it stopped selling shoes id buy a pair of etnies almost every month
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June 2017 by Ashby Benge
Expensive.