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February 2026 by James Jones
Called and ordered tires. They were on sale. Wasn’t able to have installed till the following week. Asked if the sale would still be valid. I was told yes no problem. So the gentleman ordered the tires because they weren’t in stock and scheduled my appointment. I found out when I got there that the sale ended, but they did honor the sale price. My problem is they told me I needed an alignment. I got a printout of before and after, and they really did nothing, because it did not need it. So I paid $125 for something that was not necessary. My car drove smoothly before, now it has a little wiggle. I feel very taken advantage of.
Update
January 31, 2026
I received a call from Josh the manager on October 9, 2025. He left this voicemail. I spoke to him the same day and was told he would take care of the refund. I have called several times since and each time was told that a refund was coming. The last time I called he didn’t come to the phone and did not call back. He stated 4 to 6 weeks, but it’s been 4 months now and no refund. If you want to pay for unnecessary work, and be lied to, visit this PepBoys. If not, find you someplace better.
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January 2026 by Liz Hawthorne
Zero stars, almost killed my family. Took our car in while visiting Roanoke to address a shimmy, Pep Boys claims they balanced the tires - meanwhile, the shimmy continued to worsen and when we took it to our regular mechanic they said the lugnuts had clearly been hand-tightened and were so loose that some were barely attached. Called to complain and PB basically said too bad, tried to claim back through credit card and PB stated that they had provided the service paid for. Wouldn't trust them to screw on my gas cap.
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January 2026 by PSA
They did a great job. They saw me on short notice and Eric's a pretty cool dude
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January 2026 by Jeff Stacey
Extremely friendly and helpful staff. Will definitely return for future needs.
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November 2025 by Denise Johnson
Great, trustworthy service!
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November 2025 by Trying hard
They Fixed my car, over $1000, I was told everything was fixed. 2 days later I returned it because fo a funny sound. They kept it another week saying they couldn't find anything wrong. Then they said it would be a $1000 to fix it. When I asked about the bill $1000 I had recently paid for the same problem. They had said everything was fixed. I was told the mechanic wasn't there i had to come back. After returning no one could help. 3 days later Then the Manager wasn't their on vacation for a week no help. No one could help with the problem. I Can't trust them anymore.
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November 2025 by StrangeKiller
Went there for a car inspection after work 720am on Tuesday. Hours showed they were open but the doors were locked. Stayed outside in the cold for 20 minutes while people moved around inside but didn't unlock the door. Went there another time on a weekend and they opened the doors on time but complained about have 3 customers already and about how behind they were. Will not be going back.
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November 2025 by Nava Luvi
Great customer service and honest
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November 2025 by eugenia nipper
Took 2 and a half hours to put 4 tires on my car, and said I had a leak UNDER MY HOOD, and if I didn't get it fixed it wouldn't pass inspection.
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October 2025 by Viv Woolley
Our 2018 Pathfinder experienced some trouble recently while on a trip through Roanoke, VA. I tried, unsuccessfully, to get the local Roanoke Nissan dealership to take a look at it, even to call me to discuss how I might get someone else to take a look at it, but I couldn’t get them to call me. My son suggested that I find a Pep Boys near my hotel. I am so thankful that I did. I showed up right at opening. The guys took a look at it, showed me the problem, gave me a thorough report, complete with photos, and suggested how I could safely make it back home, which was another nine hours away. I made an appointment for the following Monday at my local SC dealership. They completely disagreed with what I was told by Pep Boys, even after looking at the report that was supplied by Pep Boys, as well the photos I had taken while our car was on the rack in Roanoke. After waiting for an hour and half at the local SC dealership to fix what they thought was the problem, the service staff came back with the news that their fix wasn’t the problem. They didn’t go so far as to apologize or admit that the Pep Boys mechanic had been spot on, but they had to eat a bit of crow when they told me what the problem actually was — and it was what Pep Boys said it was. If I lived closer to Pep Boys in Roanoke, I would take my cars there for every service available. I encourage those of you who do to take your vehicles there. These fellows know what they are doing!
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October 2025 by Jona Ford
Excellent customer service!
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October 2025 by Philip Mayers
Eric is the GOAT. His service unmatchable.
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September 2025 by jivya jain
I had a terrible experience at pep boys today. It took them 3 hours for something that can be done in an hour. Also they charged me for 4.8 hours which makes no sense. They gave me an estimate around 2pm and finished the job at 5pm. I still have sound coming from my car so don't know what exactly they did. Plus the guy was not accepting the coupons issued by pep boys. WORST EXPERIENCE EVER. Highly recommend not to go to this place.
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August 2025 by Tim Sproull
These boys did us a bang up job! We are from out of town and needed a tire patched near closing time on a Sunday evening. They squeezed us in and got us back on the road. Kind, professional staff! Highly recommend!
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August 2025 by Linda Smith
Awesome guys...
