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February 2024 by William S.
I just want to say that this store is awful. The very unpleasant manager, Star, would not honor the POSTED SIGN on leashes, harnesses, and collars, buy one get one 50 percent off. We were about to spend 500 dollars on two dogs, and the manager was the worst; she even called the manager, Matt, at the Towers store and verified the sign is still up. The crew was all on their phones and were more worried about their messed up paychecks. They wouldn't even check us out because of the paycheck situation. I highly recommend going literally anywhere else. Thanks, Star, you're the best.
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February 2024 by Cheryl Kelley
Courteous cashier, helpful
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February 2024 by Keith A Thomas
Just ran into Petco, to check on the price of dog food the veterinarian had suggested as a brand for my dog and puppy. Staff was helpful and the product was easy to find. After comparing prices I decided to keep with the brand I was feeding my dog and puppy.
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February 2024 by Alexis Havlik
The staff is always so helpful!
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February 2024 by Lov Lov
The manager was called to clarify a question, and she seemed annoyed to have to come to the front to answer it. Also, they don't have expiration dates on the topical cat treatments, yet those items are non-refundable.
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February 2024 by Kristin Beltz
Staff is always kind and helpful, when the store is open. Petco is the only store in town that carries the dog food we need. With my spouse and I both on a 9-5 work schedule, the short, unpredictable store hours are making it very difficult to obtain food for our 3 dogs.
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January 2024 by Maya Walker
Manager of this store is extremely rude! My mom placed a mobile order here for me to pick up because she was unable to go out. I told the cashier working (an older lady) i was there to pick up my order. She tells me it’s not there and tries to dismiss me. I tell her no maam it should be here, she continues to deny me and then states there’s a long line behind me like i’m bothering her. She directs me to the manager who also tries to cut me off mid sentence and tell me my order isn’t there. I told her my name as well as my mother’s and she still tries to tell me neither names were in the system. After a while of back and fourth she finally reads off my moms name and tries to tell me that’s not the name i gave her the first time because she simply realized she was wrong and made a mistake. After her arguing and them trying to shew me aways turns out my order WAS THERE!!! she just didn’t want to bother looking into it. the employees here seem very brainless and weak minded. will not be returning…
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January 2024 by Ernestine Critzer
The staff are always helpful! Store is very clean.
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December 2023 by Zoe Burks
A lot of the store seems crowded with products, but a number of things are also out of stock.
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November 2023 by Teresa Moats
This Petco location has the absolute BEST FRIENDLIEST & HELPFUL staff. I've never used their grooming services but I've been buying Betas and cat items for many years. The woman who is usually at the registers is one of my favorite employees in retail sales. Also...their fish are healthy and lively, clean etc. Many of the betas I've purchased over time have lived over 5 years.
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November 2023 by Jamie Rivera
I have to say this place was amazing the man that help me was very informative on everything including on ways to save money. I have a snake and going to some places will not allow you to buy live mice mine was raised on them he will not eat anything else so I always have to say I'm getting it as a pet witch can be very bothersome but this place had no problem with it they understood that snakes need to eat to and some have a specific diet I will keep coming here from now on for all my pets needs as I have a wide variety of animals and they can service all of them I can even get it delivered as I live in Martinsville and work alot so this was very helpful to know. Thank you again I cannot wait to see you guys again
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November 2023 by Elizabeth Reitzell
I adopted my kitty from the satelite partnership they have at this location. Rocky has become my light in the darkness. They must be doing something right with their treatment of the cats at their store. I'm so so blessed to have chanced upon my little dude.
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October 2023 by Pamela Deavers
Not a fan! Avoid this lication if you can! Half the time I go in the store they don't have what I'm looking for, now I've learned they aren't going to carry my dog's food anymore after two decades of selling it! Plus, the staff at the registers will bully and shame you in front of other customers into donating to the charities their corporate supports because it makes the store look good! I have given this location my business for the last time, convenient location be damned! Go to Petsmart, another Petco or shop local and go to Nature's Emporium - they have the food!
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September 2023 by Addykins M
Usually have no issues with this location but what on earth is going on with the store hours???? Closing at 5pm now? And a bunch of reviews about it. Bluntly, I have to wonder what policies the company is keeping to drive away staff to this extent - from what reviews are on other sites about working there, it seems to be an issue with poor management. Corporate probably needs to address that and get this store back on track.
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September 2023 by Susan Lambui
I refilled 2 containers of cat litter and when I had paid for it the young lady at cash register offered to help me load it in my car. I have a broken wrist and arm and I can’t tell you how much it meant to me. She did not hesitate even though they were 30 lbs each.
