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July 2023 by Jake S
Company lies about how long the job will take. Drags their feet.
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May 2023 by Dylan Cox
I have to say this place is hands down the best shop and mechanics you can get here in the Roanoke/Salem area. Called about having break issues with our Audi and he got us in and out of the shop quicker than expected. He didn’t sugar coat anything for us told us the exact issue and how much everything was going to be! Will defiantly be taking care of all of our cars from here on out! Thank you!!Service: Brake service & repair
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March 2023 by Jonathan Nance
They took me in a moments notice! Fixed my truck faster than what was expected. Very friendly and understanding!!!! I encourage all to stop by and get a fix!!!
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March 2023 by Lisa Montgomery
Unethical scammer. Doesn't provide paperwork for estimates or repair receipts. Overcharges labor. Takes a longer time then states. Withhold vehicles after paid the amount stated for repairs to charge hundreds more just to get you keys and property back. Consumers beware.Service: General repairs & maintenance
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February 2023 by Jaff Mk
Super friendly people, definitely my go to place if something goes wrong with my carService: Transmission replacement
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November 2022 by Kerry Hallett
Thank you, Sam + Eric! We are traveling in our sprinter van and needed an unexpected repair. Sam was very sympathetic with the fact that we are on the road and that our T1N Sprinter is our house! He was super responsive and communicative about what needed to be done and how long getting the part in would take. Eric got the work done for us as soon as the part came in. Great work and great service, too! Thanks so much for getting us back on the road quick!
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September 2022 by Kate Phinney
My sister and my mom were on their way to NY from GA last week when the transmission went out in their 2016 Ford Escape. We met them in Salem and took the car to Peter’s Creek. They gave us a fair quote for fixing the transmission, but we decided it wasn’t worth putting the money into the car. We had to make a ton of calls to get the car towed, and we had to work around our work schedules to come back up to VA to tow the car home. The guys at PC were so nice and let us leave the car with them until we could work it out to get it towed back to GA. If you’re in the area they are definitely the way to go if you need work done on your car!Service: Transmission
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September 2022 by Jeff Kingsley
First off, I wish I could give you more than 5 stars! Between your amazing customer service and the phenomenal work done to repair my Civic, my experience with Peters Creek Automotive couldn't have been any better! Thank you so much guys! Appreciate all your help!
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August 2022 by Andrisha Foster
I went to Petercreek automotive, to get my motor replaced. They had my car for 2months, charging me extra when they didn't fix my car " Sam and Eric" yes my engine was backfiring, and he told me it was the motor.And that the problem was internal. He switchedup, and said it was the catalytic converter. I paid this man "Sam" $1400 to replace and installed a new Catalytic Converter, and he didn't do so. He stole my money, and he didn't fix my car. He claimed that he purchased parts for my car, but he failed to show me receipts or old parts. On several occasions which I asked him for. It was very difficult for them to run a diagnostic on my engine, per the warranty agent. Because technically, they didn't know what they were doing. And they lie so much, and changed their stories each time I asked them the same questions regarding my vehicle. I asked Sam for a picture of my catalytic converter, before and after. And Sam sent me a picture of underneath two different cars ?. I towed my car to another mechanic, and my car was fixed in two days. And their wasn't anything wrong with my new motor, FYI...I proceeded and took Petercreek automotive in salem to court, and I won my case against them. I never met such dishonest people in my entire life. Sam is nothing but a crook and a drunk. And Eric is his scapegoat. Just because I am a female, doesn't mean I am stupid when it comes to cars. Yall be aware of this place. Petercreek automotive in salem ratings with the Better Business Bureau is a F. I wish there was an option for zero stars ? They also broke my steering wheel column, and didn't put oil/ fluids etc, in the new engine!! They are not certified mechanics, they are bootleg .... ???
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August 2022 by Ilima Noble
Everyone that works there are nice and honest. I can't and won't go anywhere else. They do great work.
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July 2022 by Montres Henderson
Great mechanics! Sam & Eric, these two gentleman know their auto stuff. And good people too. It can be hard work to find trustworthy mechanics. Especially those who tell you the truth and don’t allow you to sink into a money pit at your own expense and to their benefit. Any car that needs repair, or a diagnostic, I’m bringing it to them. Additionally, Eric told me in conversation that he’s been working on cars since childhood. He lives and breathes motors. “I assemble motors in my sleep,” he told me. Yeah, these guys are legit. Highly recommend.
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July 2022 by Maria Ferrell
On last night I was locked out of my car at Kroger’s. After waiting for a locksmith for about an hr and a half after Progressive said that they couldn’t find anyone to help me. The service desk worker found a locksmith online and called for him to come for an $80 out of pocket fee. I waited at the service desk and your worker came in the store. He said that he had gotten my key and that it was already paid!! He stood up for me to the rude man who also showed up to open the car and demanded pay for just coming. He allowed me to leave safely as he handled the angry unlicensed locksmith. I just wanted to say THANK YOU for having such a great worker!!
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December 2021 by Brittany-Marie Aarons
I have bad luck with car damage, and got tired of seeing my insurance costs surge. I turned to Sam in a rut, and he quoted me incredible prices and did such excellent quality work. Most importantly, he is such a neighborhood mechanic man, who makes you feel like family. He delivers his work with love, and not just for profit. Sam will be my mechanic for as long as I live and drive in this city.
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September 2021 by Ronin Roper
These guys went above and beyond when we needed help on a Saturday during a holiday weekend! My wife and i were made to feel welcome and at home with the level of service, and also with a personal touch of professional courtesy like no other. If you want your vehicle taken care of like a home town doctor caring for your loved one, go no further. Sam makes sure all your needs are met and never tries to sell you service you don't need during your visit. We came from out of town as visitors, and we left as 100% satisfied friends. Don't go anywhere else for your automotive needs, especially to other repair shops on this street. Sam makes you feel like family, with trust and class!
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July 2021 by Ben C.
These guys are the absolute best. I'm just passing thru Salem and stopped in unannounced for an oil change in my Sprinter. They squeezed me into their already busy schedule, and at a fantastic price as well. If I could give 10 stars I would. The people of Salem are lucky to have them as a local resource.
