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November 2024 by Edward Duensing
Cheyenne is an outstanding representative. She is both pleasant, knowledgeable, and convinced us that Public Storage will be the place to store our belongings once we sell our house in Florida.
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November 2024 by Daniel Francisco
Edit: I received a call from Trevor (district manager) and was refunded the amount of the rental minus admin fee. This is a completely acceptable resolution. This has completely changed my view of this company. Thanks Trevor.
Original: Highway robbery. Paid to reserve a unit. Got delayed and was unable to make my move in date. Realized that the unit size I reserved was not big enough. Called next day to cancel and get a bigger unit. They charged me for the month and refused a refund. I never even stepped foot in the unit. I can understand a pro rated fee, but the entire month!!! Ridiculous. Do not recommend.
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October 2024 by Beth Fulp
I was at the Public Storage on Franklin Rd. today and Heather gave me great service. I highly recommended this place.
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October 2024 by Marie Avalon
The building is climate controlled and immaculate. The onsite management is professional and friendly and the many online resources are extremely helpful. I rest easy knowing my belongings are safe there and that should there be a problem that the staff there will have my back.
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September 2024 by V R
Chris was very informative and helpful. Thanks!
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September 2024 by Frank Jessee
Not bad until I go to return a lock and nobody was around and nobody told me I needed an appointment to see somebody.
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August 2024 by Christy Lancaster
I have been with this location for a few years and had some issues with price increases and called customer service and they got me in touch with one of the nicest DMs of any company I have ever dealt with.. outstanding service.. Thank you Trevor for fixing my concerns quickly!
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June 2024 by Me 2
Heather was the most professional and kind associate I have ever had the pleasure of doing business with. She not only assisted myself, but also my family members who decided to move their own storage needs to this brand and location. I just have to say a sincere thank you, not only to Heather for making something I thought would be time consuming and care-less attitude, but also to the management who decided to add her to your team!
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June 2024 by Nissa Bonney
Fantastic customer service with a very friendly smile!!
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June 2024 by William Hunt
Great experience with Chey! Very knowledgeable about everything.
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May 2024 by Donna Campbell
Chey at the Roanoke VA office was very helpful and clear in explaining the rental details. Was very pleased.
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April 2024 by Jason Garland
Just vacated unit after 3 years. Rate started at $127. Rate was raised every year until rate was raised from $254 -> $340 on 5/1/2024. I vacated unit and checked pricing on same unit as a new customer. $103! I would recommend only using Public Storage for short term rentals.
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April 2024 by Alexia P.
I had a terrible experience. I had set an appointment to visit and have a tour of units. I walked inside and was never greeted or acknowledged. Then, one lady who was working was speaking out loud. I assume to announce to be instead of simply speaking to me, loudly stated how she was leaving because she had to get to Doug and blah blah. This was 20 minutes after my appointment time, and then the other employee spoke, but I just stated I'll go ahead and go.
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April 2024 by Tomas Klm
Had my stuff and when my hand broke the stuff was gone. Mad at the situation ??
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February 2024 by JD
Just got notification they’re raising their rates by nearly 30% - at least it’s the motivation I needed to move everything out of storage and close the account.
