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February 2024 by Alaha
Horrible experience. for someone to gain access to your room while you away AND steal personal items is crazy got me thinking staff was involved. And also to find three "CRACK" PIPES STORED AWAY INSIDE THE IRONING BOARD LEGS.i don't feel safe at this hotel and would not recommend anyone to stay at this Quality inn hotel. I contact the front desk clerk about this issue and he telling me he don't have access to the cameras all front desk clerk should have immediate access to these security cameras so one can weed out the bad apples, which makes me think something is not right with the employees at this location. If you come across this review you been warned this is not a safe place to stay for there are frequent drug addicts in and out of these rooms possibly praying on you and your personal items while you are away.
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January 2024 by Debra M
Rooms: Kinda well used but clean
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January 2024 by Lil Ronnie
Hotel staff wishy washy. Checked out of a room and later that day i made a reservation and when they checked me back in it was in the same room i checked out of that morning and was just how i left it, it was still dirty, no towel, no toilt paper, nothing. The next morning i ask for towels and toilet paper and they made me wait til housekeeping came. Very unprofessional and they dont want to help you they all have attitudes about themselves
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January 2024 by Henry Wright
Very clean A1 customer service couldn't ask for a better
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January 2024 by Jackie King
The staff is super friendly and the rooms are always clean. It’s our favorite place to stay when in Roanoke.
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December 2023 by Mike Wintz
Place is just fine for the price, right off the freeway ans easy access, clean rooms.. cheap price..
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November 2023 by Maria Del Corso
If you just need a place to crash for the night and you're not squirmish, then it's OK to stay here. But the bathroom smelled like smoke, the tub drained very slowly and filled up while taking a shower, hair still present in bathroom, floor sticky in room, vent blew dust all night, mattress uncomfortable, paint peeling. On positive side: not noisy, fairly clean bedding, well lit exterior, easy access and fairly cheap for the area.
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November 2023 by Vanessa Leonard
The lobby and breakfast area were very nice. Breakfast attendant was very nice and allowed us extra time to get breakfast. Our room was in the back of the building and it was hard to see the room numbers in the dark while trying to figure out where to park. Not a lot of lighting. Room was fairly clean except for something mysterious and brown on the wall beside the tp holder. The baseboards looked like some kind of foam rubber and was peeling away from the wall. Little cosmetic things that we can overlook. We had no washcloths and used hand towels to shower with. Bed was comfortable and no signs of bedbugs as we had the pleasure of bringing them home before so appreciated no carpet. The one chair in the room was questionable as it was very stained. It wasn’t bad for one night. Give breakfast and the staff we encountered 5 stars!!
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November 2023 by Tabitha Love
First off let me start with, I have a service animal! I have the paperwork for my service animal… I didn’t come here because I wanted to, but because my work truck broke down and my job booked the room (telling this hotel in advance there’s a service dog.) As soon as we attempt to check in we were abruptly told that they do not accept animals in their establishment… although he is a service dog. After a rude discussion, with the woman working the front desk, they said the only way that they would take him is by deposit being taken for the room. I have this animal because I need him for my health, this is blatant discrimination against my health and my animal. On top of that the bed feels like something that you would find in a dumpster and the staff were grotesquely rude to us. I do not recommend this place! The only reason why I gave them one star is because I had to put something in the space. Find somewhere else to stay if you want to be treated with any respect.
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October 2023 by Lisa May Cobham
Room 213 was okay, clean enough to sleep for one night. I'm not sure if it's worth $111 just to have a place to sleep and leave very early the next morning but that's inflation for you. What was severely disappointing is that the next morning there was no hot water in which to take a shower. When I went to the front desk to let them know and request a partial refund, the very elderly lady with blue and gray braids wrapped on top of her head told me that she's not authorized to give any refunds. I kindly asked her for the person who was authorized. She responded that they were not on site. I asked her for their contact information. Her response was to tell me to pick up a business card and pointed at an empty business card holder. When I told her that there were no business cards there, she got on the phone with someone else. I then pushed a pen towards her and asked her to write down her managers information. She gave me the name Amy Patel and I asked her for an email and phone number. The elderly woman responded that she didn't know the email and phone number and that she was in no way required to know this information. She got back on the phone with the woman she was talking to. In addition to there still being no hot water the phone to the front desk is also not working. I'm not sure if it's supposed to work however there is a phone here in order to call the front desk and information in which to do so. I would like a 50% refund thank you very much for my cold shower because I had no choice I have to go.
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October 2023 by John Cortina
The service at this location is horrible and non-existant. Me and my two guests have waited around for an hour with no room reservation. The two people behind the desk are no help whatsoever nor did they care to resolve the issue. I will definitely not use this Quality Hotels again nor will my company ever use Quality Hotels again. In all my travels with my business I've never come across anything like this. Customer service is non-existent at this location.6626 Thirlane Rd NWRoanoke, VA 24019I will make sure to let my fellow colleagues know as well to never use Quality Hotels.
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October 2023 by Kaitlin
This is the second time we have stopped here on our way up. It's always clean and nice. The beds are comfortable even if it is the world's smallest pillows. The staff is friendly and helpful.
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October 2023 by Chris Perry
I’ve stayed in this hotel for a month now due to working in the area the staff is very professional and friendly always a smiling face and positive attitude from the employees the rooms are kept clean and replenished I would definitely recommend this hotel to
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October 2023 by Marquette Dixon
So this hotel has been a major help to us even though we got married here as well it's clean and very comfortable The owner worked with us very well without any problems. Breakfast is hot and ready every morning from the hours of 69 is a great place coffee 24 hours or its a great place to bring family really haven't had no issues at all. I stay here a lot because it brings back memories of my marriage. They treat my 81 year old mother-in-law with the utmost respect and try to cater to her needs. So she won't have to do so much to get to breakfast instead of office.It's very quiet at night. I can't complain about nothing. Really. Except for sometimes they do have a lot of. Late night stragglers that want to hang out. But other than that is one of the best hotels and I will recommended to anyone affordable, nice and well respected.Rooms: Rooms are very comfortable and you are able to relaxFood & drinks: Waffle house and EL toreo are great places and very close by
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October 2023 by Jaime Rook
We stayed at this property for four nights. The bed was extremely comfortable. The room was very clean. The breakfast was good. That’s where the good ends. On two of the four mornings the water was cold. We were told that they do not turn on the boiler until 7 AM. That made us late both mornings for our appointments. They have a lot of people that live there full-time. They congregate outside until quite late. This property needs a major remodel. They also need to leave the hot water on at all times.
