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February 2024 by Mellonie Davis
After my home burned down, The Residence Inn was my home for several months. The rooms are very spacious and comforting. The service was wonderful. Everyone was very friendly and helpful! I would recommend wholeheartedly this home away from home!
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January 2024 by Meghan Mahoum-Nassar
Absolutely fantastic hotel - for those on extended stays, there is a full OVEN in the kitchenette, which is rare! The fireplace was spectacular to have during a cold snap. Rooms are spacious and comfortable, staff is super helpful and friendly. Absolutely will stay again when traveling through the area!
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January 2024 by Daniel Sheeder
The staff goes above and beyond to make you feel comfortable.
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January 2024 by Tim ONeil
Was a nice stay, very clean and up to date.
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December 2023 by Donald Beck
Visited recently (2 weeks ago) on a weekend while visiting a client. The location of this property is easy to find and conveniently close to I81 and I581 as well as the airport, shopping areas and restaurants.The staff were friendly and helpful and since I booked through the Marriott Bonvoy site and had checked in online, my keys were ready on arrival.This hotel has all the features one would expect with a Residence Inn. I had booked a studio which was clean and comparable to a small apartment and has a living area with sofa bed, a desk, dining table for two, and a bedroom are with a comfortable king size bed, and full batch with tub/shower. There is a complete kitchen with full size refrigerator freezer, range top burners, large microwave and dishwasher. The kitchen is stocked with dishes utensils and stainless ware sufficient for 4 people.Other amenities in the hotel a market, laundry facilities, workout room, outside gathering area and pool, an area where breakfast is served, a working business computer with printer, and a billiard room (somewhat unique, most other Residence Inns do not have this).My stay was comfortable and I was able to take advantage of the convenience to many nearby restaurants.Highly recommended for those who like to cook while traveling and especially if staying over several nights or many.
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October 2023 by Cheryl J
This was the ideal location to the airport; literally a 5 minute drive. Great walkable area. The hotel was quiet with nice size rooms. Very clean and enjoyable location. The bedroom was completely separate from the livingroom with this particular king size room. Have been to many Marriott locations but have never had a pool table in a rec area. Although the pool was already covered the outside seating area was also very enjoyable. Overall very nice location and accommodations.Rooms: The room was spacious, clean, well stocked with kitchen amenities for cooking.Safety: Very well lit at night with a clerk on the desk late at night and not in the office. Staff were very friendly from the front desk to the breakfast area and housekeeping. Extremely pleasant and welcoming.Walkability: I walked to Zaxby's one evening, less than a block. I also walked to the local fast food restaurants about 1/2 mile down the street. No need for a rental car if you are going to be local to the area. Everything is walkable unless you plan to visit a nature area.
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October 2023 by FirstName SomeLastName
I rate chain hotels against the chain. This is a good one. The breakfast is a standout. Really clean. With a very attentive staff working breakfast.
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September 2023 by Valerie Sullivan
Nice hotel with exceptional staff. The breakfast was better than most included offerings at other hotels and the staff ensured everything was well stocked. The hotel is pet friendly. I would recommend path lights to the dog walking area or even better motion sensor lights to activate when owners walk their pets at night. I was concerned as a man was laying behind the building. I reported it to the front desk and security was called. This could have been a dangerous situation. I am not sure what the trend is for these high beds but it is difficult for older, shorter people to climb in. Although it is probably due for an upgrade, the hotel is well maintained.Safety: Improve lighting by installing motion detection lights to the pet walking area. Have security do rounds to include the back of the building, not just the parking lot.
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April 2023 by J. R.
They offer a continental breakfast. Don't plan on it. At 7:40 am, they had nothing out. No eggs, no bagels, no sausage, no creamer for coffee, nothing! Well wait, they did have dry cereal. Just no milk.
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April 2023 by Jeff R
They offer a continental breakfast. Don't plan on it. At 7:40 am, they had nothing out. No eggs, no bagels, no sausage, no creamer for coffee, nothing! Well wait, they did have dry cereal. Just no milk.
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February 2023 by Tracey D.
Great experience for the last 2 nights at residence inn. Clean, beautiful lobby and patio with fire pit. Potentially nice pool but was closed for the winter. Breakfast was complimentary and decent. Hot coffee was plentiful in the lobby. I got upgraded from a studio to 1 bedroom and it was really nice. One of the best people I met was Cindy at the front desk. She was so helpful at checkin, offered so many restaurant options, and was genuinely interested in us having a good time. We always reported back after eating out. She ensured we had a ride to the train station early in the morning. I'll be sure to stay at the residence inn again when I'm in Roanoke and look for Cindy and her meal recommendations!
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February 2023 by Cindy C.
Stayed for a night passing through town. Hotel was clean and the room was clean and decent for a night. Breakfast was eecent with scrambled eggs, sausage, yogurt, oatmeal, cereal, etc. breakfast started at 6:30am and it was packed with people, suggest you get there early, don't know if they would run out of stuff by the 9:30am time. Staff at front desk was pleasant, helpful and professional.
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October 2022 by Isaac Butcher
DO NOT STAY HERE LONGER THAN A NIGHT. AND ALWAYS TAKE YOUR BELONGINGSTHE HOTEL STAFF ARE ARROGANT AND THE CLEANING PERSONNEL ARE THEIVES!!WE FOUND MICE RUNNING ARUOND THE FIRST NIGHTBED BUGS EVERYWHERESPIDERS IN THE BATHROOMDO NOT CHOOSE FOR ALE SOLUTIONS EITHER -- THEY CLAIMED MY ALE REP CHECKED OUT ON MY BEHALF WHILE MY BELONGINGS WERE STILL INSIDE AND THEY WERE STOLEN DURING A ROUTINE CLEANING!!!!!!!!!!
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August 2022 by TLL106
I cannot say enough good things about our stay! The room was great, the staff members were outstanding, and the amenities were excellent! The breakfast selection and quality was one of the best that we have ever had at a hotel! Towanna and Miss Linda kept the food stocked and the dining area clean throughout the breakfast time. It was nice to have the outdoor pool, hot tub and basketball court to use. The laundry facilities were also nice. The hotel was quiet throughout the day and night. The staff was so friendly and helpful. Alysha and Cindy attended to every need at the front desk. Alysha answered my questions about billing and resources in the nearby area. When the pool was closed for cleaning, Cindy arranged for us to use the pool next door at Courtyard.
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June 2022 by Lana Jones
In the hottest week of 2022 in Roanoke, our power went out due to crazy storms. With all our newly bought food in jeopardy and no way to alleviate ourselves from the heat, we called and were able to get a suite with a full sized refrigerator here at the Residence Inn. The room is very clean, kitchen is well stocked and it is pet friendly.The staff has been extremely kind and accommodating. Crisis averted, food saved and our family is cool and happy! I would be more than happy to stay here regardless of the situation!
