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January 2024 by Khanh Đinh
Lance is useless pos … eat less and actually do some work
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January 2024 by P Q
The manager name Devin is fraud and lier. Don’t ever go here will regret.
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November 2023 by Debra M
Wonderful WONDERFUL customer service!!! Highly recommend! THEY ACTUALLY KNOW WHAT THEY ARE DOING AND WANT TO HELP!!!!!
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September 2023 by Vickie Adkins
Great Team!! Very Helpful !! Always With A Smile.
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February 2023 by Omar Faqiri
The manager name devin biggest fraud and lier don’t ever go here will regret
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October 2022 by sharon johnson
They got me all set up and switched to T-Mobile. Loving the improved Wifi, so far!
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July 2022 by CHRIS
This is by far the best phone company and store in the Roanoke Valley. Devin, the store manager, if not he should be was very helpful. He had gone above and beyond to take care of all my T Mobile concerns. If you are looking to change services, I highly suggest T Mobile, and going to this location to feel right at home. Switched from US Cellular, and wondering why I didn't 10 years ago. Thanks again Devin.
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July 2022 by Michelle Topi
Great service here. Tyrek was wonderful, and Devin was very helpful. I was very pleased and impressed with the service.
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June 2022 by Susan Davis
Devin fixed a serious problem from another T-Mobile location (Vinton). Vinton T-Mobile made a very bad mess of a dear friend of mines account. Devin at the Valley Gateway Roanoke location made sure that my friend was a very satisfied customer. Devin was able to correct all the WRONG that the Vinton T-Mobile location had done with her new account. If you want bad service, go to Vinton! If you want good quality customer service, go to Valley Gateway location and ask for Devin. FIVE ? ? ? ? ? STARS FOR DEVIN AT VALLEY GATEWAY ROANOKE LOCATION!
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March 2022 by Marcus Hill
Devin was excellent in navigating our transition from another carrier. He handled all of our needs professionally and was proactive in making sure all of our promotions, etc were implemented.
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March 2022 by Chandra Dogan
I went to the Bonsack location a little over a week ago. Devin was my associate and was awesome. He stayed 4 hours past his time to leave to help with my large and time consuming order. He was very helpful and professional and still continues to assist me with any questions or help that I may need. I am very pleased with this location and the service that is offers.
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March 2022 by Cameron Morgan
Devin was great to work with and provided amazing customer service. He answered all the questions I had and got my service up and running fast.
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March 2022 by Sonya Tyree
The nicest young man was there when I went in! His name was Devin! He was so helpful he went above and beyond to make sure I got the best upgrade for budget! He is very knowledgeable and fixed every problem I had! Great job Devin! Teen mobile should be very happy to have this young man as part of there team!
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March 2022 by Courtney Taylor
I had a wonderful experience here. I’m new to the area and Devin went so far out of his way to help me with everything I needed. He was funny, knowledgeable, cool, calm and collected. 10/10 would definitely recommend.
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March 2022 by Angela Forbes
Nothing but good things to say about Devin, an associate at this store, that has helped me numerous times with purchases, and transactional issues on my accounts with T-Mobile and Sprint. He has spent hours making my account changes, and helping me with new purchases. I would absolutely recommend him, if you need assistance, to purchase new devices, or help switching your accounts!
